I purchased a vehicle at Kia in Raleigh on September 7th, 2015 through one of their banks. I also purchased within that loan a gap warranty, and a tire warranty, both provided by Fidelity in Florida.
I refinanced my vehicle with my Credit Union on September 29th, thus eliminating the first lien holder . One of the stipulations for a refund of the gap and tire warranty was that the car was paid off with the first lein holder who had the payments included in their loan.
I received a letter from Citizens Bank noting the lien was paid off on October 5th, 2015 by my Credit Union..
I went to Kia to sign for the cancellation of the gap and tire warranty soon after, thinking since they were both through the same company in Florida, it would cover both warranties. It turns out that not true; each one had their own separate addendum number, but they didn't tell me that.
I received the refund for the gap warranty soon after, and realizing it was ONLY for the gap warranty.
I called Kia to discover it was separate, and I had to go back to Kia, again, to sign for the cancellation of the tire warranty on November 5th, 2015. I have a copy of that transaction that I sent via fax to Kia since that time, after repeatedly trying to get in touch with, or get a response from them concerning said refund. It states clearly on that cancellation notice that the loan was paid off by my Credit Union on September 29th, 2015.
In a message on my phone, Mr. XXXXX informed me that the refund was sent to their bank because my car was still financed with them when I signed the cancellation notice. No, I signed that paperwork on November 5th, 2015, a full month AFTER my Credit Union paid off Citizens Bank. Citizens Bank was no longer the lien holder and was not entitled to my refund. It was supposed to be sent directly to me, as per the contract for the gap and tire warranty paperwork that I received with my loan from Kia. This mistake was made at Kia in their accounting department.
In the times I did get a response, I was told, again, that I was not due a refund since the car was still financed with the first lien holder when I canceled, and that they sent the refund to them. Again.
In the fax I sent to Kia, I provided a timeline to take care of any 'confusion' that may have arisen during our months and months of semi-negotiations about my tire warranty refund.
It was a month from the time of the pay-off of the first lien holder to the day I cancelled the tire warranty, and within the time frame allowed to cancel and receive a refund directly from Kia.
I am entitled to the $350 refund of the initial $400 that was added to the first loan. The tire warranty contract stated $25 per month be withheld, and since it was November 5th that I canceled, that was within 2 months of the first loan, thus the minus $50.
I do not wish to name names; my sales person was nice, and all the people I talked to there were nice. The main person I had to deal with is no longer there and not listed below.
I got a good deal on the car I purchased, so no complaints there. Also, I would like to commend Kia of Raleigh for the re-conditioning they do on used cars. Mine looked new, and even smelled new even though it was a 2013.
I don't usually publicize complaints, but I find I have no other choice.
I Recommend This Dealer:
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