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Fred Anderson Kia of Raleigh

3.2

151 Lifetime Reviews

9209 Glenwood Avenue, Raleigh, North Carolina 27617
Call (919) 457-9422

Top Reviewed Employees

Tabitha Wright, Sales Specialist, Fred Anderson Kia of Raleigh

Tabitha Wright

Sales Specialist
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Lee McKoy, Sales Specialist, Fred Anderson Kia of Raleigh

Lee McKoy

Sales Specialist
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Daniel Rangel, Sales Specialist, Fred Anderson Kia of Raleigh

Daniel Rangel

Sales Specialist
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Carole Henderson, Sales Specialist, Fred Anderson Kia of Raleigh

Carole Henderson

Sales Specialist
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

July 19, 2017

"Forget to give customer important information concerning car"

- bk1001

Purchased a used 2015 Kia Optima LX in Feb for $18000. for my grandson's graduation present from ECU, they did not mention to me, the buyer, that they had only one key fob for the car something I found out a week later from my grandson. When I called dealership to talk to the salesman he was very short and abrupt with his answer that they only provided one fob and any additional fobs would be our responsibility to purchase which I did at a cost of $329.. Then 7/17 my grandson called me to report his right front tire had a screw in it and had gone flat while driving on 1-40 from Greensboro home and when he went to the trunk to get the spare to change it so he could travel home he found no spare just a empty area where one should go. He called local AAA and they used a flat fixer to re-inflate the tire. When I called dealership they again were abrupt in response, telling me that the Kia corporation no longer adds a spare to cut done on cars weight for gas millage. I asked why that was not told to me on purchase and Sales Manager said sometimes it gets missed, So sorry. I feel that the dealership has a lack of concern for the customer and could care less if they feel cheated or are left in a dangerous situation due to lack of communication on the dealerships part of vital information. I would have purchased a spare for my grandson's car and he would not have been placed in such a dangerous situation on the side of I-40. I have now purchased a spare tire for $200. to keep in the car in the event that it is ever needed again. It is not the cost of the 2 (so far) items they did not provide with the purchase that upset me the most it is the attitude that they do not have to share this type of info with a buying customer. This is the last Kia I will ever purchase and I will never do business with any of the Fred Anderson Dealership's in the future. So for reference the saying "Buyer Beware" happens to be true at Fred Anderson Kia.

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Employees Worked With

Don: General Sales Manager

June 20, 2017

"no pressure experience"

- george barnes

I was impressed with the no pressure sales experience. our salesperson (Tony Agressia) was really good. he is a down to earth type person with no BS.. we were also highly impressed with kelly stewart during the financing procedure. The only negative is that it should not take 4! hours to buy a car. looking forward to how the service department works in the future .

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Employees Worked With

Tony Agressia and jean papy

April 26, 2017

"Worst service center "

- Mimi

I took my being here to get my air-conditioner worked on. It was here for two days they told me $900 to fix it. I paid $900 Joe my kids away in a hot van because air-conditioner still in work I try to bring it back but they told me that will be two days To look at again. I explain to them that I rented a car for them to work on it I was a single mom I don't have any help to take me back-and-forth to the Carline to work with my two kids but they didn't care. When he finally looked at it to days later they told me that I had to pay 300 more dollars for them to fix it because they've mis diagnosed it. . It stay there for three more days $1200 later and the air-conditioner still doesn't work .they don't want to take any responsibility for it or help me with getting a working air conditioner when I'm allergic to pollen and so my children so running with the windows down isnt an option. The customer service sucks the service gentleman are very rude and sneaky. please don't ever take your vehicle here

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Employees Worked With

Christopher

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Photos & Amenities

  • Free WiFi
  • Free Coffee
  • Cable TV
  • Shuttle Service
  • Customer Lounge Area
  • After Hours Drop-Off
  • Automated Car Wash
  • Authorized Parts Store
  • Authorized Accessories Store