Fred Anderson Toyota of Asheville - Service Center

Took my 4Runner into service department on Dec 10, 2021 because it had a recall and I needed it to be inspected. Got texts and calls about changing fluids, replacing fuel pump and replacing rear brakes fr because it had a recall and I needed it to be inspected. Got texts and calls about changing fluids, replacing fuel pump and replacing rear brakes from service department. Car was there in service department all day and we picked it up at 3:00. Went today to buy my tag and I find out my 4Runner was not inspected. If you can call me about all the other things that were expensive to fix then you should have been able to do the inspection. Another trip from Madison County to find out why I couldn’t get my tag and had to wait for the 4Runner to be inspected and now I will have to wait again in line to buy the tag. I consider this poor service More

Evidently they don’t care or listen to anything the customer requests. My brakes were very unsafe and after one whole day with numbers attempts to contact them. I got a call from service advisor saying customer requests. My brakes were very unsafe and after one whole day with numbers attempts to contact them. I got a call from service advisor saying they would need to keep till Monday. This is after one whole day of my vehicle being there. We knew it was the brakes why is it not being worked on? But, they came up with about three other “possible future issues” I might want to consider having fixed. Thanks for nothing. The service manager was very dismissive when I tried to say just fix the problem I brought it in for. I wish I had just had it towed to a different dealership as I have heard horror stories about Fred Anderson. I will not make the same mistake next time! More

I started going here in 2019 for service on my Highlander Hybrid. This is a 2 hour drive for me since this is the closest Toyota to Franklin. Everyone was very nice. Today I went for my 90k mile service. Nic Hybrid. This is a 2 hour drive for me since this is the closest Toyota to Franklin. Everyone was very nice. Today I went for my 90k mile service. Nick from the sales department remembered me from last July when I wanted to know what my car was worth. I happened to find a used Outback on the lot. Not only did they give me a great price, but also still gave me high value for my trade in. Bo, in financing was great, too. Smooth purchase from start to finish and very quick. Awesome dealership! More

Terrible service department. Third time my engine light, trac light and multi-terrain light have came on. Adjacent to service is sales. Sales is a (mostly) young men who do not know how to be professional. trac light and multi-terrain light have came on. Adjacent to service is sales. Sales is a (mostly) young men who do not know how to be professional. Today my 3 year old ran into the parking lot and my fiance ran after her and grabbed her arm. Austin in sales proceeded to call the cops claiming my daughter was thrown on the ground and beaten then several of the young men threatened to fight my fiance. Service gave my car back, unfixed, and said given the circumstances they could no longer help me. Robert from New car sales is very professional and deserves recognition for having to employ the unprofessional young men. More

Do not believe what you are told about the service plan when purchasing a vehicle. I was told multiple things that turned out to be false. I will never purchase a vehicle from here again. when purchasing a vehicle. I was told multiple things that turned out to be false. I will never purchase a vehicle from here again. More

I have been dealing with Fred Anderson’s Toyato of Asheville since 2015 that was my first Toyato truck and I was very happy with the truck all so bought a 2019and just bought a 2021 Asheville since 2015 that was my first Toyato truck and I was very happy with the truck all so bought a 2019and just bought a 2021 More

I have never understood the point of making an appointment for Express service, arriving on time, then waiting another 35 minutes for work to even begin. Further, the email coupon I received, spe appointment for Express service, arriving on time, then waiting another 35 minutes for work to even begin. Further, the email coupon I received, specific to my Tundra, was not honored at the price shown. "Up to 5 quarts" of oil was not mentioned in the web coupon, but was mentioned at the time of service. The email coupon was not for my Corolla, but did say "your Tundra." Fred Anderson should know how much oil will be needed, and should show the complete price on the coupon. More

Some of the worst customer service I've ever experienced. They use an answering service for basic customer service and all the people I interacted with in the service department had horrible attitudes. They use an answering service for basic customer service and all the people I interacted with in the service department had horrible attitudes. More