Fred Anderson Toyota of Asheville - Service Center

I bought a new Tundra 5/17, but had to drive my 2020 Sequoia to Knoxville to pickup an RV I bought on5/4 that afternoon and bring it back to Davidson River State Park. They put on a brake assist at Laz Sequoia to Knoxville to pickup an RV I bought on5/4 that afternoon and bring it back to Davidson River State Park. They put on a brake assist at LazyDays, but it created a warning to check with Toyota to cancel the warning. I asked Fred Anderson service department if I could leave it with them to try and figure it out, as I also found that the rear window, the cruise control, and the outside temperature and lane change warnings were all not working. The service department kept my car for 3 days and 2 nights and asked me to leave it a 3rd night which I declined. The service man told me they had not even looked at my car to see if it was easily fixed or not. I had to stay extra days in the campground thinking they were servicing my car. If I knew they weren’t going to try and fix the electrical problem, I would have come back to Georgia. I am glad I don’t have to bring my new Tundra back to this dealership! At least there was no charge for no service. More

I went in for a 50k mile maintenance service appt. Was told I was under the "family plan" and my oil change, tire rotation was covered. I told the service center rep that if ANY charges or service was to told I was under the "family plan" and my oil change, tire rotation was covered. I told the service center rep that if ANY charges or service was to be done, to contact me first before doing anything. I was contacted about wipers and a battery replacement, which I declined at this time. I went to pick up my car and Ta Da! I had to pay $29.95 for the tire rotation, which they led me to believe was at no charge! I am so fed up and tired of their shady practices that I am ready to trade my car, so I don't have to deal with them. The tire shop that I purchased by tires from would do a FREE tire rotation, but Fred Anderson Service makes you think it is free and it's NOT!!!! I am disgusted with their service and this is the 2nd time I have been hit with costs when I have been led to believe it's free. Beware!!!!!!! The rep was very nice and I don't have a problem with her. It is the dealership and service department's untrustworthy practices that I have a BIG problem with. More

Fred Anderson Toyota obviously has problems with their service scheduling. I attempted to schedule an oil change and tire rotation using their online system. I went through all the steps but when I got to service scheduling. I attempted to schedule an oil change and tire rotation using their online system. I went through all the steps but when I got to confirm, I got a message saying the appointment could not be processed and to contact the dealer. I called, entered the number for service, and after listening to several promotional recordings was informed I was 6th in line to speak to someone. After 20 minutes, I got a ring tone which took me back to the incoming call center, again had to enter the number for service, listen to several promotional recordings and was told that I was 6th in line to speak to a representative. I hung up and called again, only to have the same process occur and be told I was 6th in line to speak to a representative. This time, when given the option, I entered 0 and left my name and number, the service I was trying to schedule and described the problems I had encountered and requested a return call. Over 4 hours later, I'm still waiting on a return call. More

Family Plan is a rip off. Oil change free but overcharge for everything else to make up for it. Go somewhere else for service and car purchase overcharge for everything else to make up for it. Go somewhere else for service and car purchase More