My Review Of Fred Anderson Toyota of Sanford:
I purchased a 2013 FJ Cuiser Black on Saturday requesting that the decal not be put on the vehicle and was told it would arrive on Monday, it didn't arrive till Tuesday which was fine, stuff happens. It was dark and rainy when I picked the vehicle up and when the sun came out, you could see brush scratches all over it, oh and it had a decal. I called the dealer back and they told me to bring it in the next day and I said I would.
When I took it in on Wednesday Josh told me that the detailer wouldn't be in until the next day, this would have been really nice to know before I even left the house. Thanks for wasting my time.
I bring the vehicle back on Thursday and leave the vehicle with them expecting the work to get done and had also request that the vehicle be refilled with gas, since the only place I have driven, is back and forth from the dealership and they had agreed to that. Later that evening, I get a call from Josh telling me that the detailer will not be in until Friday, so I leave the vehicle there over night.
On Friday I went to pick my vehicle up and went over it, still scratches in the paint and the ones I couldn't see were only hidden under wax. They also wanted me to wait so they could fill the tank up, I didn't, they should have filled it before I got there besides I was already mad and felt like a made a mistke, after all they called me saying it was ready, which it wasn't.
During this paint issue they kept telling me "well its black paint" scratches are more easily seen. I had owned a 2009 Black Traverse for 4 years and it's paint still looks like it was new whith no brush scratches in it.
You don't use brushes on vehicles to wash them or you get what happened to the FJ, it is that simple. You don't tell someone who just bought a brand new vehicle that "scratches" are ok when they cover %90 of the body.
They have failed at what would seem to be a simple task, I just don't see how I could ever trust them to service my vehicle and I will never purchase another vehicle from them again nor recommend anyone to buy from them.
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