My wife and I went in just looking for a good used car....was very wonderful dealing with ty and the rest of the crew. They worked extremely hard for my wife and I to obtain the right car for us at the right price. We can't say enough good things about our experience and hope to purchase more vehicles from them in the future.

thank you so much....

George Boyce

Was this review helpful to you?    Yes | No Thank you

I went to this dealership with the intentions to buy a used car. My direct dealings were with Gerald who was very professional and pleasant. Gerald was very helpful and concerned about my needs. He was willing to do his best to work with my budget. My rating is because the sales manager was trying to take advantage of what he saw as an opportunity to "over charge". I was very blunt and direct with what I was able to do on a monthly payment. I asked for something between $275-$300 and was willing to put down $500 along with a trade in. Now granted my trade in was not running due to the transmission but still it was something. They explained to me that my trade in was no good because it was not running. So I accepted that and hoped to still be able to do a deal. Day 1- The sales manager offered me a $400 mthly payment, i immediately declined and again explained that I could not pay that much. He went back to his office to work some numbers again and came back with the same price, offering me only $200 on my 1999 4D Ford Explorer. I again declined his offer. Gerald asked me to give him another day to try some other options and they should be able to come up w/ something. Day 2 (7 days later)- I arrived to the Toyota lot around 10am, I actually had a car to drive there and trade in. It was a 1996 Jeep Grand Cherokee. I met with Gerald and explained that I could trade in that car so he spoke with the sales manager to see how much they could put towards my purchase. After about 6 hours of running numbers (so he says), the sales manager brings me a figure for payments of $364 for a 2010 Toyota Corolla. I was still not happy with that at all but was willing to go with it deal simply because of my desperate need for a car. So I handed over the title to the Jeep Grand and proceeded with signing papers. The sales manager came over and asked me if I had "the other title" (referring to the Ford Explorer). I know i gave him a funny look, and said "no but i can get it". Then i started thinking to myself "why does he need the other title". So i asked. "So you want both cars for the trade in?" and he replied yes. So then i looked at the paper work again and only saw $750 for the trade in price. I then became very upset. How can u tell me you wont event take my Ford Explorer because it is not running but then ask me for it along with the Jeep and only give me $750 total. So i again declined the deal. After declining he then says ok no Ford, just the Jeep and we give you $750. So i said ok and we moved forward. Now by this time i am totally stressed, hungry, thirsty and just ready to get the whole thing over with. Gerald was on his way to gas up my new Toyota Corolla and all i had to do was sign more papers and give my $500. Well the story gets worse. When i first met Gerald i explained to him that i really was not prepared to buy a car so i didnt have $500 just laying around and I asked if my down payment could be done in 2 checks. Gerald assured me that it would be no problem. When i got to the finance office to finish up everything I provided the 2 checks and he quickly says "no i can't take this one, it's post dated and thats illegal for us to take". I said ok well now what. He goes over to speak to the sales manager and comes back with the bad news again that I cant pay the down payment in 2 checks. I was so done by this point i quickly grabbed all my things and rushed out totally embarrassed. The sales manager said nothing to me. I felt like i was targeted from the beginning as "an easy customer to get over on". That sales manager should be ashamed of the type of business deal he tried to set me up for. I will never go there again, and would not recommend anyone to their business. Not only was i there all day but i left with nothing accomplished and i feel like they wasted my time.

Was this review helpful to you?    Yes | No Thank you

I talked with Dan Graham and Joe Winns from Toyota of Sanford, and told them what we were looking in a new car. There were only 14 in the southeast region and they located one in New Bern. The dealership went to New Bern from Sanford to get the vehicle and then brought the vehicle to me in Zebulon from Sanford. That is a one way trip time of one hour and twenty minutes from Sanford to Zebulon. Dan explained all features on the car, which was loaded with new technology. We went to the dealership a few days after that and bought the car. After the sale Dan called twice within twentyfour hours to see if I had any questions or problems with the car. Everybody was friendly and knowledgeable about all aspects of the car and closing transaction. This was our second purchase from Toyota of Sanford and if we purchase another vehicle, the first place we will go will be Toyota of Sanford and deal with Dan and Joe again.

Was this review helpful to you?    Yes | No Thank you

Jay Anthony is the best salesman that I have ever met. I traveled over 2.5 hours to buy from him. My wife and I bought a vehicle from him a year ago, and we went back. He is very knowledgeable,and the level of service is wonderful. The management is not pushy, they made us feel right at home each time.

Was this review helpful to you?    Yes | No Thank you

I purchased a 2013 FJ Cuiser Black on Saturday requesting that the decal not be put on the vehicle and was told it would arrive on Monday, it didn't arrive till Tuesday which was fine, stuff happens. It was dark and rainy when I picked the vehicle up and when the sun came out, you could see brush scratches all over it, oh and it had a decal. I called the dealer back and they told me to bring it in the next day and I said I would.

When I took it in on Wednesday Josh told me that the detailer wouldn't be in until the next day, this would have been really nice to know before I even left the house. Thanks for wasting my time.

I bring the vehicle back on Thursday and leave the vehicle with them expecting the work to get done and had also request that the vehicle be refilled with gas, since the only place I have driven, is back and forth from the dealership and they had agreed to that. Later that evening, I get a call from Josh telling me that the detailer will not be in until Friday, so I leave the vehicle there over night.

On Friday I went to pick my vehicle up and went over it, still scratches in the paint and the ones I couldn't see were only hidden under wax. They also wanted me to wait so they could fill the tank up, I didn't, they should have filled it before I got there besides I was already mad and felt like a made a mistke, after all they called me saying it was ready, which it wasn't.

During this paint issue they kept telling me "well its black paint" scratches are more easily seen. I had owned a 2009 Black Traverse for 4 years and it's paint still looks like it was new whith no brush scratches in it.

You don't use brushes on vehicles to wash them or you get what happened to the FJ, it is that simple. You don't tell someone who just bought a brand new vehicle that "scratches" are ok when they cover %90 of the body.

They have failed at what would seem to be a simple task, I just don't see how I could ever trust them to service my vehicle and I will never purchase another vehicle from them again nor recommend anyone to buy from them.

Was this review helpful to you?    Yes | No Thank you

Very friendly and helpful sales stuff, but my used car had a number of problems. From bad tie rod ends to worn rear brakes, the oil wasn't changed, the wiper blades were falling apart, the clutch slave cylinder was leaking, and a rear bulb was blown. It seems like they never did their pre-delivery inspection. Overall good place to buy, but if its a used car expect to spend some money fixing it up to run perfectly. Also, I wanted to mention that their online ad (on their website) mentioned the car was a "non smoker" but it smelled horribly of cigarettes when I test drove it, and I later found a lot of cigarette butts inside of the center console. I am disappointed about this as it seems to directly contradict what they advertised on their ad.

Was this review helpful to you?    Yes | No Thank you

Just a not to say how Brian Brooks goes out of his way to help any customer. My stepson's van (a KIA) starting cutting off on us Saturday morning on the interstate. The ESC light came on and then the computer shut the engine down. This continued 6 times until we limped into a shopping center parking lot. I called Brian at Toyota in Sanford because I have purchased Toyota's from Toyota of Sanford and knew them to be very helpful. I could not have imagined how helpful until I called at 8:30 on a Saturday morning. A very gracious lady answered the phone (imagine my surprise when I got a human) and I told her I needed to speak to a service manager because I had a problem and needed advice. Brian Brooks came on the phone and I relayed my situation. He said it would be best to get to a KIA certified techician but that there was one thing he might suggest that could possibly help me. He said to remove the positive battery cable from the terminal and wait a couple of minutes and reconnect it to reboot the computer. I did so and the van has run great since. Whether or not this is a permanent fix or not is not my point. My point is the receptionist and Brian cared enought to help someone without it meaning any income for them or Toyota of Sanford. These are great people and if every business could learn this customer service lesson how great would that be!!!

Thanks Brian!!

Was this review helpful to you?    Yes | No Thank you

This was the most pleasant car buying experience we have ever had! Scott, Greg and Eddie were great! We never felt pressured and always in control of the whole sales process. We would definitely recommend Toyota of Sanford for your next vehicle purchase.

Was this review helpful to you?    Yes | No Thank you

Jay was not a pushy salesman, but was there to offer advice from one car to another that we viewed. Friendliness of the whole surroundings made you feel you could just chat all day with any of them. Thanks and we love our Rav 4

Was this review helpful to you?    Yes | No Thank you

We love Toyota of Sanford! Greg and Jay are the best! We drove 8 hours and passed 3 Toyota dealers on the way to get the best quality of customer service and the best deal from Toyota of Sanford! Thank you guys!

Was this review helpful to you?    Yes | No Thank you