Read Reviews Fred Anderson Toyota of Sanford

Fred Anderson Toyota of Sanford

Fred Anderson Toyota of Sanford

3321 NC Hwy 87 S
Sanford, North Carolina 27332


(919) 708-5000

Fred Anderson Toyota of Sanford
Manufacturers: Toyota, Scion

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.5
  • Friendliness:

    4.9
  • Overall Experience:

    4.7
  • Pricing:

    4.6

24-Month Rating

based on 15 reviews

4.7

4.7 out of 5

64 lifetime reviews

Fred Anderson Toyota of Sanford

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Certified: Fred Anderson Toyota of Sanford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Fred Anderson Toyota of Sanford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Fred Anderson Toyota of Sanford

Toyota/Scion of Sanford is your neighborhood Toyota and Scion dealer. Excellent, hometown customer service is our specialty. You are going to LOVE the way we do business.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:30 PM

Tuesday: 9:00 AM - 8:30 PM

Wednesday: 9:00 AM - 8:30 PM

Thursday: 9:00 AM - 8:30 PM

Friday: 9:00 AM - 8:30 PM

Saturday: 9:00 AM - 6:30 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: Closed


Our Amenities

Cable TV Free WiFi
Children's Play Room Instant Financing
Customer Lounge Area Shuttle Service
Drive-In Service After Hours Drop-Off
Free Coffee

robertgwilliams
3/19/2013 7:20:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dan GrahamDan Graham
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fred Anderson Toyota of Sanford:

I talked with Dan Graham and Joe Winns from Toyota of Sanford, and told them what we were looking in a new car. There were only 14 in the southeast region and they located one in New Bern. The dealership went to New Bern from Sanford to get the vehicle and then brought the vehicle to me in Zebulon from Sanford. That is a one way trip time of one hour and twenty minutes from Sanford to Zebulon. Dan explained all features on the car, which was loaded with new technology. We went to the dealership a few days after that and bought the car. After the sale Dan called twice within twentyfour hours to see if I had any questions or problems with the car. Everybody was friendly and knowledgeable about all aspects of the car and closing transaction. This was our second purchase from Toyota of Sanford and if we purchase another vehicle, the first place we will go will be Toyota of Sanford and deal with Dan and Joe again.

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Response From: Fred Anderson Toyota of Sanford
Added: 3/20/2013 7:02:58 PM

Thanks for taking time to share your wonderful experience at Toyota of Sanford. We work hard to provide the best service in the business and it appears that we really went beyond those expectations. If you have questions about your vehicle, please contact us right away. Also, I encourage you to follow us on Facebook and Twitter for great promotions and service specials and have a great day! Thanks again for choosing us!

Take care,

Joe Wynns - GM
jwynns@anderson-auto.com

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noturavgjoe
3/18/2013 11:20:31 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jay AnthonyJay Anthony
Greg DavisonGreg Davison
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Fred Anderson Toyota of Sanford:

Jay Anthony is the best salesman that I have ever met. I traveled over 2.5 hours to buy from him. My wife and I bought a vehicle from him a year ago, and we went back. He is very knowledgeable,and the level of service is wonderful. The management is not pushy, they made us feel right at home each time.

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Response From: Fred Anderson Toyota of Sanford
Added: 3/19/2013 6:58:07 PM

Thank you for this excellent review and for driving so far to see us. Getting a new car truly is a wonderful life moment and I am thrilled to hear that it was Jay who provided that experience. Additionally, it makes me proud to know that he was efficient, kind and helpful! Thanks for the 5-star rating and recommendation. We really appreciate it! I suggest you take a look at our Facebook and Twitter pages to find great deals from our service department and look forward to seeing you soon!

Best,

Joe Wynns - GM
jwynns@anderson-auto.com

Twitter
TomParis
3/16/2013 9:25:20 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Josh RaganJosh Ragan
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    4
  • Overall Experience:

    2
  • Pricing:

    3
  • Overall Score:

    2.6

My Review Of Fred Anderson Toyota of Sanford:

I purchased a 2013 FJ Cuiser Black on Saturday requesting that the decal not be put on the vehicle and was told it would arrive on Monday, it didn't arrive till Tuesday which was fine, stuff happens. It was dark and rainy when I picked the vehicle up and when the sun came out, you could see brush scratches all over it, oh and it had a decal. I called the dealer back and they told me to bring it in the next day and I said I would.

When I took it in on Wednesday Josh told me that the detailer wouldn't be in until the next day, this would have been really nice to know before I even left the house. Thanks for wasting my time.

I bring the vehicle back on Thursday and leave the vehicle with them expecting the work to get done and had also request that the vehicle be refilled with gas, since the only place I have driven, is back and forth from the dealership and they had agreed to that. Later that evening, I get a call from Josh telling me that the detailer will not be in until Friday, so I leave the vehicle there over night.

On Friday I went to pick my vehicle up and went over it, still scratches in the paint and the ones I couldn't see were only hidden under wax. They also wanted me to wait so they could fill the tank up, I didn't, they should have filled it before I got there besides I was already mad and felt like a made a mistke, after all they called me saying it was ready, which it wasn't.

During this paint issue they kept telling me "well its black paint" scratches are more easily seen. I had owned a 2009 Black Traverse for 4 years and it's paint still looks like it was new whith no brush scratches in it.

You don't use brushes on vehicles to wash them or you get what happened to the FJ, it is that simple. You don't tell someone who just bought a brand new vehicle that "scratches" are ok when they cover %90 of the body.

They have failed at what would seem to be a simple task, I just don't see how I could ever trust them to service my vehicle and I will never purchase another vehicle from them again nor recommend anyone to buy from them.

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rogkozlow
1/30/2013 9:16:23 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Jay Anthony
  • Customer Service:

    5
  • Quality of Work:

    2
  • Friendliness:

    5
  • Overall Experience:

    3
  • Pricing:

    3
  • Overall Score:

    3.6

My Review Of Fred Anderson Toyota of Sanford:

Very friendly and helpful sales stuff, but my used car had a number of problems. From bad tie rod ends to worn rear brakes, the oil wasn't changed, the wiper blades were falling apart, the clutch slave cylinder was leaking, and a rear bulb was blown. It seems like they never did their pre-delivery inspection. Overall good place to buy, but if its a used car expect to spend some money fixing it up to run perfectly. Also, I wanted to mention that their online ad (on their website) mentioned the car was a "non smoker" but it smelled horribly of cigarettes when I test drove it, and I later found a lot of cigarette butts inside of the center console. I am disappointed about this as it seems to directly contradict what they advertised on their ad.

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gljohnson
11/19/2012 10:39:50 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Brian BrooksBrian Brooks
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fred Anderson Toyota of Sanford:

Just a not to say how Brian Brooks goes out of his way to help any customer. My stepson's van (a KIA) starting cutting off on us Saturday morning on the interstate. The ESC light came on and then the computer shut the engine down. This continued 6 times until we limped into a shopping center parking lot. I called Brian at Toyota in Sanford because I have purchased Toyota's from Toyota of Sanford and knew them to be very helpful. I could not have imagined how helpful until I called at 8:30 on a Saturday morning. A very gracious lady answered the phone (imagine my surprise when I got a human) and I told her I needed to speak to a service manager because I had a problem and needed advice. Brian Brooks came on the phone and I relayed my situation. He said it would be best to get to a KIA certified techician but that there was one thing he might suggest that could possibly help me. He said to remove the positive battery cable from the terminal and wait a couple of minutes and reconnect it to reboot the computer. I did so and the van has run great since. Whether or not this is a permanent fix or not is not my point. My point is the receptionist and Brian cared enought to help someone without it meaning any income for them or Toyota of Sanford. These are great people and if every business could learn this customer service lesson how great would that be!!!

Thanks Brian!!

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Response From: Fred Anderson Toyota of Sanford
Added: 11/19/2012 2:26:28 PM

Thank you for the fantastic five-star review of Toyota of Sanford! We are very glad that Brian was able to help you out with your stepson's van. Our dealership prides itself on having friendly, helpful staff who go the extra mile to ensure your satisfaction. If you have any questions or concerns, or when you would like to send your stepson to see us about moving up to a Sienna, please let our team know.

For online specials and coupons, Like us on Facebook and Follow us on Twitter.

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mikendeb1
7/26/2012 8:54:56 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg DavisonGreg Davison
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fred Anderson Toyota of Sanford:

This was the most pleasant car buying experience we have ever had! Scott, Greg and Eddie were great! We never felt pressured and always in control of the whole sales process. We would definitely recommend Toyota of Sanford for your next vehicle purchase.

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Response From: Fred Anderson Toyota of Sanford
Added: 7/26/2012 1:55:30 PM

We appreciate the great review! Our whole sales team has created a stress-free and hassle-free car buying environment to ensure the satisfaction of all of our customers. We do not engage in manipulative sales tactics and we are honest with our customers. We appreciate and value your recommendations. Our service department looks forward to seeing you for your new car's first checkup!

To get online coupons and specials, Like us on Facebook and Follow us on Twitter.

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alliesnanna1
6/21/2012 6:17:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jay
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Fred Anderson Toyota of Sanford:

Jay was not a pushy salesman, but was there to offer advice from one car to another that we viewed. Friendliness of the whole surroundings made you feel you could just chat all day with any of them. Thanks and we love our Rav 4

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Response From: Fred Anderson Toyota of Sanford
Added: 6/22/2012 1:02:38 PM

Congratulations on your Rav4, a great vehicle! We have created a hassle-free and stress-free car buying environment for the comfort and satisfaction of all our customers. We appreciate the great review and we look forward to seeing you again.

For online deals and coupons, Like us on Facebook and Follow us on Twitter.

Twitter
mdbjones
6/17/2012 6:43:50 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg DavisonGreg Davison
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fred Anderson Toyota of Sanford:

We love Toyota of Sanford! Greg and Jay are the best! We drove 8 hours and passed 3 Toyota dealers on the way to get the best quality of customer service and the best deal from Toyota of Sanford! Thank you guys!

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Response From: Fred Anderson Toyota of Sanford
Added: 6/20/2012 1:26:44 PM

Thank you so much for the fantastic review! We are dedicated to 100% customer satisfaction and we're willing to go the extra mile to make that happen. We appreciate you going the extra mile(s) to see how we do Toyotas differently! Greg and Jay will also appreciate your kind words. If you have any questions or concerns about your car, please let our team know.

For online deals and coupons, Like us on Facebook and Follow us on Twitter.

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Steph8886
3/10/2012 7:19:06 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jay Anthony
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fred Anderson Toyota of Sanford:

Went to toyota of Sanford and talked to jay he was very pleasant and worked with us to get a Saturn vie. it is a great suv perfect for our two kids I would definitely recommend him any day. Thank you jay

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Matt.ritter2003
11/18/2011 9:52:43 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dan Graham
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Fred Anderson Toyota of Sanford:

Dan Graham did a great job of finding a new Camry for us. He did not push us into something we did not want and could not afford. I would definitely recommend Dan.

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