Despite the low rating and long review, I would still recommend this dealership if the cards are in your favor and it is a reasonable drive as they are friendly. Otherwise, there are plenty of other dealerships to try.
We were little more than a number to the person who scheduled our appointment. It appears that the information I took the time to send them was not conveyed to the sales person/manager whom we spoke with, and there was no consideration put forth towards the time of me and my partner.
My partner and I were each considering a new vehicle, and thought that maybe with some finessing the numbers could be made to work. I knew that it was a stretch, but I e-mailed Brian Elston at Fred Anderson (replied to one of their many sales pitch e-mails). In my e-mail I explained that I knew we were upside down, gave the amount that we owed on each of the vehicles, provided the KBB trade in values (included screen shots), and said that I didn't want to waste their, my, or my partner's time if it did not seem feasible. I stressed the fact that we would be driving over an hour each way to their location to do this, and that I was supplying all the necessary information for ballpark figures.
When we arrived, we were a little late, and our salesperson Wayne was unavailable. We were introduced to two other gentlemen, Paul and Aaron. Both were pleasant, but neither had been provided with the information I had supplied. Paul brought part of the e-mail with him, but had not had the time to review it and (I'm giving the benefit of the doubt here) had not been provided with the KBB screenshots.
Our time was completely wasted, and my e-mail back to the dealership explaining my disappointment was read but not responded to. Not an apology, not an acknowledgement of dropping the ball, nothing. I am disappointed with the lack of consideration my partner and I were afforded at this location.
It isn't because a deal wasn't workable. That is fine, I knew it was a long shot, which is why I stressed repeatedly that we lived over an hour away, sent the information about what was owed on the trades, and what we were considering.
The only reason that I don't give only one star is because they were all pleasant to speak with, and I had an acceptable experience when I purchased my used 2009 Prius from them. Very little haggling, but it helped that I had a check from the bank, and no trade.
Here is a copy of the e-mail I sent that was read but not responded to:
I would like to say that I feel my and my Partner's time were wasted on Monday. I had supplied you with the information necessary for ballpark figures, and it appears that the e-mail wasn't even looked at. I get that impression because when Paul had it in his hand, he obviously had not read it, and wasn't provided with the second page that included the screen shots of the KBB valuations.
The only saving grace of this was that everyone was nice, even though the salesperson we had hoped to work with was unavailable. Hopefully he made a great deal for the couple he was working with, and the gentleman (Aaron) that worked with us was a pleasure.
In the future, I hope that more consideration is given to customers. Especially those who take the time to provide you with the figures necessary to get a good idea of what is going on, and then explain how far they have to drive, etc.
Other than some friendly banter, and John getting to have some hands on time with the Tacoma, it was nothing but a waste of time for everyone involved.
I Recommend This Dealer:
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