I talked with Dan Graham and Joe Winns from Toyota of Sanford, and told them what we were looking in a new car. There were only 14 in the southeast region and they located one in New Bern. The dealership went to New Bern from Sanford to get the vehicle and then brought the vehicle to me in Zebulon from Sanford. That is a one way trip time of one hour and twenty minutes from Sanford to Zebulon. Dan explained all features on the car, which was loaded with new technology. We went to the dealership a few days after that and bought the car. After the sale Dan called twice within twentyfour hours to see if I had any questions or problems with the car. Everybody was friendly and knowledgeable about all aspects of the car and closing transaction. This was our second purchase from Toyota of Sanford and if we purchase another vehicle, the first place we will go will be Toyota of Sanford and deal with Dan and Joe again.

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Jay Anthony is the best salesman that I have ever met. I traveled over 2.5 hours to buy from him. My wife and I bought a vehicle from him a year ago, and we went back. He is very knowledgeable,and the level of service is wonderful. The management is not pushy, they made us feel right at home each time.

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I purchased a 2013 FJ Cuiser Black on Saturday requesting that the decal not be put on the vehicle and was told it would arrive on Monday, it didn't arrive till Tuesday which was fine, stuff happens. It was dark and rainy when I picked the vehicle up and when the sun came out, you could see brush scratches all over it, oh and it had a decal. I called the dealer back and they told me to bring it in the next day and I said I would.

When I took it in on Wednesday Josh told me that the detailer wouldn't be in until the next day, this would have been really nice to know before I even left the house. Thanks for wasting my time.

I bring the vehicle back on Thursday and leave the vehicle with them expecting the work to get done and had also request that the vehicle be refilled with gas, since the only place I have driven, is back and forth from the dealership and they had agreed to that. Later that evening, I get a call from Josh telling me that the detailer will not be in until Friday, so I leave the vehicle there over night.

On Friday I went to pick my vehicle up and went over it, still scratches in the paint and the ones I couldn't see were only hidden under wax. They also wanted me to wait so they could fill the tank up, I didn't, they should have filled it before I got there besides I was already mad and felt like a made a mistke, after all they called me saying it was ready, which it wasn't.

During this paint issue they kept telling me "well its black paint" scratches are more easily seen. I had owned a 2009 Black Traverse for 4 years and it's paint still looks like it was new whith no brush scratches in it.

You don't use brushes on vehicles to wash them or you get what happened to the FJ, it is that simple. You don't tell someone who just bought a brand new vehicle that "scratches" are ok when they cover %90 of the body.

They have failed at what would seem to be a simple task, I just don't see how I could ever trust them to service my vehicle and I will never purchase another vehicle from them again nor recommend anyone to buy from them.

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Very friendly and helpful sales stuff, but my used car had a number of problems. From bad tie rod ends to worn rear brakes, the oil wasn't changed, the wiper blades were falling apart, the clutch slave cylinder was leaking, and a rear bulb was blown. It seems like they never did their pre-delivery inspection. Overall good place to buy, but if its a used car expect to spend some money fixing it up to run perfectly. Also, I wanted to mention that their online ad (on their website) mentioned the car was a "non smoker" but it smelled horribly of cigarettes when I test drove it, and I later found a lot of cigarette butts inside of the center console. I am disappointed about this as it seems to directly contradict what they advertised on their ad.

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Just a not to say how Brian Brooks goes out of his way to help any customer. My stepson's van (a KIA) starting cutting off on us Saturday morning on the interstate. The ESC light came on and then the computer shut the engine down. This continued 6 times until we limped into a shopping center parking lot. I called Brian at Toyota in Sanford because I have purchased Toyota's from Toyota of Sanford and knew them to be very helpful. I could not have imagined how helpful until I called at 8:30 on a Saturday morning. A very gracious lady answered the phone (imagine my surprise when I got a human) and I told her I needed to speak to a service manager because I had a problem and needed advice. Brian Brooks came on the phone and I relayed my situation. He said it would be best to get to a KIA certified techician but that there was one thing he might suggest that could possibly help me. He said to remove the positive battery cable from the terminal and wait a couple of minutes and reconnect it to reboot the computer. I did so and the van has run great since. Whether or not this is a permanent fix or not is not my point. My point is the receptionist and Brian cared enought to help someone without it meaning any income for them or Toyota of Sanford. These are great people and if every business could learn this customer service lesson how great would that be!!!

Thanks Brian!!

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This was the most pleasant car buying experience we have ever had! Scott, Greg and Eddie were great! We never felt pressured and always in control of the whole sales process. We would definitely recommend Toyota of Sanford for your next vehicle purchase.

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Jay was not a pushy salesman, but was there to offer advice from one car to another that we viewed. Friendliness of the whole surroundings made you feel you could just chat all day with any of them. Thanks and we love our Rav 4

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We love Toyota of Sanford! Greg and Jay are the best! We drove 8 hours and passed 3 Toyota dealers on the way to get the best quality of customer service and the best deal from Toyota of Sanford! Thank you guys!

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Went to toyota of Sanford and talked to jay he was very pleasant and worked with us to get a Saturn vie. it is a great suv perfect for our two kids I would definitely recommend him any day. Thank you jay

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Dan Graham did a great job of finding a new Camry for us. He did not push us into something we did not want and could not afford. I would definitely recommend Dan.

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