About Fred Haas Toyota World
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Fred Haas Toyota World has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
cwade510@sbcglobal.net
5/21/2012 2:16:15 PM
Overall Score: 
5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Bo Sierra
My Review of Fred Haas Toyota World:
Bo Sierra provided the best customer service and professionalism during my interaction with your dealership. He was honest, patient and discussed a variety of options. Spending thousands of dollars on any transaction is very important and not taken lightly by most. Without question, Bo is the type of employee that you want to represent your company. His approach is exactly what is needed for new and pre owned vehicles. I pride myself with being able to spot a 'gamer' from a mile away and he is not one. He takes pride in representing your company and in making the best deal within reason, for the customer. As a result of my interaction, I will tell all of my friends and others in the market for a vehicle to visit Fred Haas and ask for Bo.
Bo was the positive. I also notice everything about my surroundings and would like to mention another item that may or may not be helpful. There were a number of sales people huddled into groups laughing at customers as the came in. Not a good look. People know when they are being laughed at, whether they tell you or not.
Carolyn Wade
Customer
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kiddzim
5/20/2012 3:12:25 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Cedric Rawls(sales) Albert (finance)
My Review of Fred Haas Toyota World:
Everything came together. We found what we were looking for and the vehicle was in superb condition. Mr. Rawls was very accommodating and congenial . If we ever decide to purchase another used vehicle from Fred's World , we will go with Cedric again. Everything moved along as expediently as possible. There was no wasted time in getting things done. We do understand the nature of the game when it comes to paperwork, and fortunately the day was early and there were not so many costumers , although they were starting to build as we were finishing up. As i mentioned, the vehicle looked brand new and that includes under the hood. We were very very fortunate to find this vehicle (knock on wood). And we have done business with Fred & Company before, so we knew what to expect and we got the royal treatment. There are probably more people I should have thanked. Those folks who toil behind the scenes to get a product out on the lot that grabs the eye. I don't know what else to add. We had come by on Saturday while it was closed, but Mr> Rawls was there, and he showed us around, and we saw what hopefully would be a good fit. Then we returned on Sunday morning to kick the wheels and take a test drive. Then it was just a matter of signing on the dotted line and exchanging a check(money) for the keys. If you think I have not answered to your satisfaction, the feel free to have me clarify any misunderstanding .
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Response from: Fred Haas Toyota World
Added: 5/21/2012 2:03:59 PM
Kiddzim, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Take care!
diyba
5/18/2012 8:33:12 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Lydia Farias
My Review of Fred Haas Toyota World:
Lydia Farias was very helpful in my quest to purchase a new vehecle. I received a good deal and she was thorough in explaining everything I was getting. She was knowledable, friendly, offered me a drink while I was waiting to speak to a financial officer. She went steps beyond to help me with anything I needed to know to make my car buying experience a positive one.
Thanks Lydia and I will certainly recommend you to my friends that are in need of buying a vehicle.
diana ybarra
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Response from: Fred Haas Toyota World
Added: 5/21/2012 1:59:34 PM
Diyba, thank you so much for this great review and star rating! I am pleased to hear that we were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what Fred Haas Toyota is all about. Check us out on Twitter and Facebook for access to our exclusive monthly specials!
grimberg
5/18/2012 7:57:15 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Bo Sierra
My Review of Fred Haas Toyota World:
Bo listened to what I was looking for in price range and condition matched me up perfectly and made me a deal I could not refuse.
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Response from: Fred Haas Toyota World
Added: 5/18/2012 1:51:44 PM
Thank you for taking the time to write about your experience with us! At Fred Haas Toyota, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy that we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials.
philandev
5/17/2012 2:41:51 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jim Hearne & Bob Ruby
My Review of Fred Haas Toyota World:
Excellent service from both salesmen. They were Courteous, Helpful, Friendly, and took lots of time to explain and be sure we were satisfied with our buying experience.
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Response from: Fred Haas Toyota World
Added: 5/21/2012 5:52:23 PM
Thank you for the positive review. We here at Fred Haas Toyota World strive to be courteous, helpful and friendly to everyone who walks through our doors. If you have any need for additional assistance please feel free to contact us. Dell Ring | customer_relations@fredhaastoyota.com
Jerry1955
5/17/2012 5:47:31 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Carlos & Jonatan Benandes
My Review of Fred Haas Toyota World:
Carlos was very knowledgeable and helpful. I have always had very good experiences at my Toyota dealership. They take the time to treat thier customers with exceptional customer service. Highly recommended.
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Response from: Fred Haas Toyota World
Added: 5/21/2012 5:54:44 PM
Thank you! Carlos is a valued member of our team and positive feedback is certainly appreciated. If you have any questions or needs please get in touch with us.
Sincerely,
Dell Ring | customer_relations@fredhaastoyota.com
tbroaddus
5/16/2012 10:20:47 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: jonatan benavides for purchase and mike khaled finance
My Review of Fred Haas Toyota World:
jonatan was very helpful - he covered various options available for myself - discussed cars available - & i walked away w/a nice new car -- mike khaled was very informative re financing.
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Response from: Fred Haas Toyota World
Added: 5/21/2012 5:57:24 PM
Thank you for the glowing remarks. We always aim to provide our customers with the best service possible to make the car buying process a breeze! If you have any further needs please don't hesitate to contact us.
Kind Regards,
Dell Ring | customer_relations@fredhaastoyota.com
DAVIDMIKUS
5/16/2012 6:21:52 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: RYAN BULLOCK JENNIFFER WELCH
My Review of Fred Haas Toyota World:
RYAN WAS GREAT NO PRESSURE. STUCK TO SELLING FEATURES QUOTING PRICE AND INTEREST RATE INSTEAD OF THAT. "WHAT DO YOU WANT YOUR MONTHLY PAYMENT TO BE."
JENNIFER WAS A LITTLE AGGRESSIVE ON SELLING OF EXTRAS. BUT THAT IS HER JOB. HER FINANCING PORTION WAS PERFECT. All CONSIDERED THEY BOTH DID AN EXCELLENT JOB.
I BOUGHT A 2012 COROLLA S. 60 MONTHS ZERO INTEREST. THIS IS MY THIRD TOYOTA AND MY THIRD DEALERSHIP. FRED HAAS IS A NEAR PERFECT 9.5. THE OTHER TWO WERE A SIX AND A ZERO.
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Response from: Fred Haas Toyota World
Added: 5/21/2012 6:09:19 PM
Thank you for sharing your experience with our business. Ryan and Jennifer are valued members of our team and we are glad you built such a great rapport with them in your dealings with us. If you need any additional help or have any questions please feel free to get in touch. Dell Ring | customer_relations@fredhaastoyota.com
Dexter Hall
5/15/2012 12:07:34 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Carlos Benavides
My Review of Fred Haas Toyota World:
About two months ago, I started searching around for a Corolla S for my son's high school graduation in June. I called Fred Haas Dealership for a price quote and was assisted by Carlos Benavides. I was very impressed with the quality of service that he provided over the phone, and at no time do I recall feeling pressured by him to make a purchase. Last saturday, when I was ready to purchase the Corolla S, I called Fred Haas Dealership and asked for Carlos by name. Carlos demonstrated that he is very knowledgeable about cars, and just as interested in linking me to exactly what I was looking for in a car. Carlos really made me feel like a valued customer when he took the time to demonstrate some of the GPS features on the car. I know my son is going to love this car! Thanks Carlos!
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Response from: Fred Haas Toyota World
Added: 5/21/2012 6:14:01 PM
Thank you for the positive review. We truly cherish what Carlos does here at Fred Haas Toyota World and we are glad you feel the same way. We hope your son loves his new car. If you need any further assistance please don't hesitate to get in touch with us.
Sincerely, Dell Ring | customer_relations@fredhaastoyota.com
janfreel
5/14/2012 3:21:48 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jonatan Benavides, Rakan Khbies, Carlos Benavides
My Review of Fred Haas Toyota World:
Jonatan met me as I was getting out of my car. His friendly, "ready to serve" demeanor gave me the assurance that I would receive undivided, competent service. He went the extra mile to over me an over view of not only the cars out front, but to shuttle around to the back to look at the new car inventory. When Jonatan perceived my growing interest in making a purchase, he summoned assistance of his sales manager, Mr. Khbies to answer any financial questions I might have. This demonstrated to me, the team approach...knowing when you have reaached your professional expertise and the wisdom to engage others. Mr. Khbies was equally cordial and projected exemplary knowledge in financial options. both gentlemen were unhurried in approach, not being a "pushy" saleman, which allowed me ample time to make an informed decision in making a car purchase. Once I made a selection, Mr. Khbies invited me to the general sale manager, Nate. I especially appreciated this because their actions showed me they embrace the team concept, not willing to receive recognition as a "solo" salesman. Nate, in his smooth, "GQ" mannerisms extended the same professional and personal courtesy as Jonatan and Rakan.
Last, but certainly not least, Carlos assured my comfort as I waited for the final details to be completed with the car. He had great pride for his brother, Jonatan and expressed how pleased he was that Jonatan made a sale. Carlos excorted me to the beverage center and refreshed me with a sprite.
Overall, my expereince at Fred Haas was a sweatless victory. I drove away in a 2012 Corolla, completely satisfied with service as well as terms of the contract. The team assured my needs were met before and, indeed...they were.
Kudos to the service team at Fred Haas.
Janice
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Response from: Fred Haas Toyota World
Added: 5/21/2012 6:21:13 PM
Janice,
It's great to hear that you got to interact with so many members of our great team here at Fred Haas Toyota World. All of us strive to provide the utmost in customer service to make the car purchasing process as painless as possible. If you need any further assistance please contact us.
Kind Regards,
Dell Ring | customer_relations@fredhaastoyota.com