Fred Martin Superstore

Can't go wrong with a Ram My lease was coming to an end on my 2013 Ram 1500 Express, so I contacted Scott Sanders to see what I could get into. Ended up with a 2016 Ram 1500 B My lease was coming to an end on my 2013 Ram 1500 Express, so I contacted Scott Sanders to see what I could get into. Ended up with a 2016 Ram 1500 Big Horn with everything I wanted. This is my 6th Ram truck, and I won't even consider another brand. Ended up trading in my wife's car as well. More

Helpful! I came in looking for a new vehicle to replace my very old one. I was greeted and helped promptly. All of my questions about credit and financing we I came in looking for a new vehicle to replace my very old one. I was greeted and helped promptly. All of my questions about credit and financing were answered. They were able to help me find my dream vehicle and stay within my budget. I have yet to go back for scheduled routine maintenance but am confident it will go smoothly. Would recommend! More

purchase and oil changes I bought my car 2 years ago and have free oil changes for 3 years. Even thou I live about 30 minutes away I drive there. They have always been very ki I bought my car 2 years ago and have free oil changes for 3 years. Even thou I live about 30 minutes away I drive there. They have always been very kind when I have gone there. More

No Way!!!! I recently went to Fred Martin to pick up a fleet vehicle that was delivered there. This was a work vehicle and I was required to order it through th I recently went to Fred Martin to pick up a fleet vehicle that was delivered there. This was a work vehicle and I was required to order it through the leasing agency. I understand that they were making little to no money on the vehicle, but the way we were treated was absolutely unacceptable. My wife and I walked in the front door and there was a woman and two men at the desk. I was not greeted at all and I had to initiate conversation. As soon as I said I was there to pick up a fleet vehicle, the two men turned and walked away. The salesman I talked to over the phone came out and told me that he was with a customer. He then set my wife and I down at a little table and said, "sign this." I signed it. He then said, the cars out there, pointing into the lot, and then told me the key was in it and walked away. Never talked about their service department, any questions that I might have had on the car, nothing. Really unacceptable. My wife was interested in a new Jeep Renegade. I can guarantee you that we won't be going to Fred Martin to buy one. More

Nothing but lies We gave one qualification, no red cars. They came up with "the only one that we have that will work for you" and it was red. And then we found out the We gave one qualification, no red cars. They came up with "the only one that we have that will work for you" and it was red. And then we found out they lied on our credit application. To most people that won't matter so much but my wife is an accountant so that's huge. Plus, they sold us a Suzuki and said we would be able to get it serviced there all the time, a month later we got notified that they no longer do anything with Suzuki. The car came with a GPS unit in the car and we were supposed to get a year of free map upgrades and they didn't even last 6 months. More

Overall I had a good experience. I've admittedly have heard mixed reviews about this place, however I purchased a used car off Fred Martin in Barberton, they treated my family and I w I've admittedly have heard mixed reviews about this place, however I purchased a used car off Fred Martin in Barberton, they treated my family and I with respect and the process was relatively quick. My wife appreciated the little toy car they gave my daughter. The three years of oil changes are welcomed. The quick lane oil changes are very efficient I might add. Really only complaint was my key fob never worked, I informed my salesman, of this and he kind of brushed it off, I blame myself for not pushing harder for a working key fob. Maybe some of these bad reviews are warranted, they are a high volume store, but for me, good time, good experience. More

Not happy We drove 2 hours to the dealership wasnt there 10 mins we were getting back in to leave the sales man was talking to me the man asked a question i ans We drove 2 hours to the dealership wasnt there 10 mins we were getting back in to leave the sales man was talking to me the man asked a question i answered him mind u we wanted trade in price first the wife answered 2 questions out of the 50 he had asked then he asked her the same question he had asked me a min before that like what i said didnt matter. I caint stand when the salse men go for the female to try to push the female over this is what he was going to try and do. I would not recomend anyone to consider this place at all!! More

Great Experience I heard mixed reviews about this dealership and I think a lot of it has to do with the interaction with the sales staff. I must say my salesman, Bob I heard mixed reviews about this dealership and I think a lot of it has to do with the interaction with the sales staff. I must say my salesman, Bob Allen, was great. He was friendly and patient. He worked hard to get me a vehicle that fit my budget, needs, and wants. I told him I only had a certain amount to put down and he worked with that. He found a car for me, completely explained everything about the car and the loan. He was patient when I had questions and answered or got answers to them all. I really enjoyed the whole interaction. Plus the little things are nice: free oil changes for 3 years, free roadside assistance for 3 years, washed car before I left and even put gas in car before I left. The car was used but is spotless and drives like brand new car. I personally have no complaints. More

horrible!! Worst place ever!! They sold me a used xxx and charged me way too much for it!!!! Shop I took it to told me it was too dangerous to drive and to park Worst place ever!! They sold me a used xxx and charged me way too much for it!!!! Shop I took it to told me it was too dangerous to drive and to park it! Really? Don't ever go to Fred Martin!! More

Lisa Allison has no respect My husband and I originally was working with someone else when we were handed off to Lisa. During our visit she proceeded to brush me off and gave all My husband and I originally was working with someone else when we were handed off to Lisa. During our visit she proceeded to brush me off and gave all the attention to my husband. After our visit, while I was in the bathroom, she then hand wrote her personal cell phone number on the back of her business card and told my husband to call her or text her for anything, after she basically groped him. He was very uncomfortable with her over excessive touching. I have never been so disgusted by a human being. Fred Martin needs to hire more genuine people. More