My Review Of Fred Martin Superstore:
First, I have never written a review about a company on the internet before. Second, I would not be writing this review if I didn't feel that it would benefit future prospective buyers at Fred Martin's Superstore. But after finding the vehicle I had been searching for listed on their website, I called the store twice during the day to be sure that the vehicle was still available before I went to see it. I called once at 11 AM and was assured that it was still in inventory and told them I would be over later that day to look at it. And then just before leaving to go see it I called again at 7 PM and the person I talked to identified himself as John Martin (It could have been anyone I actually spoke to, but that was the name that I was given and I wrote it down for future reference) and he again assured me the the vehicle was still in inventory and on the lot and I could come see it that same night. I ask him if he was sure I could see it because I lived about an hour away from their location and he assured me I could. So, with checkbook in hand and every intention of purchasing the vehicle I embarked on a 128 mile round trip.
Once I got to there, I was informed that the vehicle had actually been sold... THE DAY BEFORE!!
As I sat there with the salesman who told me this, I considered that I may have been intentionally hooked into driving 64 miles to the store to purchase the vehicle of my choice that had actually been sold the day before. I can understand them making one mistake about their inventory, but I purposely heeded their verbal caution about calling before I visited to make sure the vehicle was still in inventory because “their inventory changes daily”... and I did call... TWICE to make sure.
It may have been a classic case of “bait and switch”, or maybe just TWO cases of inept sales people not understanding how to read their own inventory reports. Or maybe it was one of the dozen sales people I saw in the showroom when I got their, standing around with nothing to do, who was hungry for a sale and figured that if I made the hour drive to get there, they could sell me something... even if it wasn't the vehicle I wanted.
Whatever the case, it was surely wasn't good business practice, no matter how you look at it.
So, to anyone looking for a vehicle from here TRIPLE CHECK before you make the drive.
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