I came in after going to Klaben to see a van that is brand new. It was fully loaded and priced a little lower on sale than what I looked at at Klaben. I texted rob sabol and told him I was on my way to look at the van and that I didn't want to waste my time. He said ok and that they would be expecting me and I would see the sales manager when arrived. I arrived and was greeted nicely and everything was ok until Anthony came and took care of me. Although he was nice, he was very stiff and treated it like a sale more than a conversation. I felt like I was part of a "process" instead of a laid back approach like Klaben an hour earlier. He was knowledgable to his credit and never rude so I must credit him there. My problem started when I was filling out a trade form and realized I hadn't even physically viewed the vehicle I drove a half hour to see! Why am I filling out a trade form and I have nothing to trade so far for? Remember, I arrived around 645. I was told while I was filling the trade form that the owners wife was driving the van around and that it was a "demo" van. So I immediately asked them to call her and ask her to bring it down that night if possible. The term "no harm in asking" applied here. I was a customer, that drove down from Kent to BUY a van on the spot. I did not care who had the van. They advertised it to get me there and then they hesitated to WANT to call because of who it was. Ummmmm, make the call and sell the van. Anthony said they would work on it and told me we should work on the trade value while waiting. I expressed my feelings and agreed to proceed. It wasn't into l 830 that I finally had them get done test driving and coming up with a number for the trade. He asked me what the payoff was and I said around $11500, and he responded by telling me that I said $11000 earlier. If I would have said the wrong number like he accused me, then I would have been sabotaging my own chances of a good deal!!! I was not happy now. I asked what was happening with the owners wife and they said they needed to call and ask how many miles were on it to determine the interest rate. Ummmm, they didn't call that whole time since 645 to even see if she could come by. Now we are working on a deal for a van that is advertised as new but could have a few THOUSAND miles on it and it ISNT EVEN THERE. I about had it by then. He kept insisting that it was a good deal to go with and that if it was him he would buy the van without seeing it with all the warranties and guarantees that apply. Ummmmm, bull. You don't buy a vehicle without looking at even something comparible to know whether you like the look, feel, and functionality!! He then had me sign a sheet that was hand written that I would promise to buy the van if they got the deal I was asking for. This was too much. Thanks for having me there for a few hours to never see a car, asking me to buy it, and then never even making an attempt to get it there after I told them NOT to waste my time!!! Rob was the only one that kept me in the game. He talked to me the next morning and told me the van actually had 5100 miles!! That isn't brand new!! That is someone living in it for several months!! He tried to salvage the deal by looking for the same van in red which is the color my wife wanted and I thought that was very kind. But what upset me is the lack of communication from Anthony when he said I JUST wanted red. I said that we preferred red but that the van I wanted in granite is what we came to buy. Thanks rob, stay away Anthony.
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