Bought a new Jeep from them based on prices advertised on their website. Salesman even confirmed the Patriot High Altitude price as $18,600. The next day he informed me it would be $19,600 because I was from PA and subject to Chrysler's Mid Atlantic incentives, not the Great Lakes plan. Still a good price and I made the 1.5-hour drive to the dealership. I get there and test drive the Jeep liked it. Back we go to do the paperwork. First bit of bad news, they tell me there is no reiciprication between OH and PA on sales tax. That is untrue, but I didn't care if I paid the tax directly to PA. Next the price is a couple k over what he quoted me. He insisted that the quote was not for a High Elevation model. Naturally the emailed quote did not have a stock number or model. At this pount I should have walked out. But I was tired and didn't want to spend another day car shopping and decided to do the deal. Next the finance guy has his way with me tacking an extended service agreement onto the cost. Based on the monthly payment impact it SHOULD have only costed a couple hundred bucks. When I got home I reviewed the paperwork - the SA was a couple thousand dollars. Thank the Lord I have 30-days of grace to cancel the SA.
Next, on the way home I discover the dial that distributes and blends the HVAC air doesn't operate properly. It will only provide air through the bottom,dash vents, or defroster. None of the blend settings work, the airflow doesn't match the dial icons, and you can hear the fan laboring to try and push air through the vents that aren't opening. Of course the dealership said bring it in and their service department will take care of it. I'm thinking they had a big long pre-delivery checklist. Someone should have detected the issue long before I drove it 1.5-hours to get home.
I understand most readers will think I have no reason to complain because I could have walked away. You are correct. But I made the drive over to Fred Martin based on the information their website and salesman provided. Essentially NONE of the information contained on their website was anything close to being accurate. The lease/purchase prices were baloney, the listed prices are baloney, the payment calculator on the website comes up with unrealistically low payments. Its all a sham to get you to the dealership. Do yourself a favor, buy from your local dealership.
Oh, I will take the Jeep to my local dealer to get the HVAC issue fixed.
I Recommend This Dealer:
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