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Fred Martin Superstore - Service Center

Barberton, OH

4.4
318 Reviews

318 Reviews of Fred Martin Superstore - Service Center

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April 06, 2024

Taylor and I had a phone conversation. I saved $165 because Taylor was honest with me about my car's "issue," which wasn't really an issue. To be honest, the biggest thing was that he save More

by Aaliyah G
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Fred Martin Superstore responded

We're happy to hear our team could give you the right advice before you even came in the door! Thank you so much for contacting us and for taking the time to leave us 5-stars! If we can help with anything else, please reach out and let us know. Thank you again!

April 05, 2024

Very professional and courteous. Kept me well informed on the progress and if the technician found anything the Servicewriter would explain what he found with the option to address i More

by mfinlay162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Apr 08, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for your kind words about our team and for your 5-star review!

March 28, 2024

Getting charged for a tire alignment because supposedly the front end was out of alignment, causing the outside wear of one front left tire. Then not rotating the tires after it was worn down to almost no More

by Kmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Black
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Fred Martin Superstore responded

We're sorry to hear about your experience. We would like to look into this further. When you can, please email us at Fmcares@fmcars.com with your contact information and a description of your experience. We thank you for bringing this to our attention.

March 22, 2024

Very conscientious and respectful - everyone was very courteous. They went above and beyond to let me know that I was appreciated as a customer! More

by dru
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Fred Martin Superstore responded

We're glad to hear our team could provide you with a great experience! If we can help with anything else, please reach out and let us know. Thank you for choosing our team and for taking the time to leave us 5-stars!

March 14, 2024

Liars and back stabbers never ever coming back and I will tell everyone I know to stay away from Fred Martin More

by Carpetdoc58
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Black
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Fred Martin Superstore responded

We apologize for your experience. Unfortunately, due to current shop capacity, the time to get to a diagnostic can be a few days. We did make you aware of this at the time of drop off. We're sorry that we were unable to get to your vehicle in a timely manner. We thank you for your review.

March 14, 2024

The service department was super help about informing of my vehicles needs as well as with recalls More

by 17mustang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Fred Martin Superstore responded

We're happy to hear our team could keep you up to date on your maintenance needs! Thank you for taking the time to leave us 5-stars and for choosing our business. We look forward to your next visit!

March 09, 2024

Outstanding customer service. attention to detail make you want to come back for more highly recommended More

by Yulonda.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lube and service all outstanding
Mar 11, 2024 -

Fred Martin Superstore responded

Thank you so much for your kind words and for your business! We look forward to seeing you again!

March 05, 2024

I’ve never felt more at ease while getting my vehicle serviced. I’m usually biting my nails waiting for them to tell me I owe an arm and a leg. Really good at listening and adapting to what I needed and More

by bribri01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braeden Hull
Mar 06, 2024 -

Fred Martin Superstore responded

We're happy to hear we could help get you fixed up and back on the road! Thank you so much for choosing our team! If you encounter any more problems, please reach out so we can help. Thank you again!

February 28, 2024

Took very good care of my needs and got me in and out in a very timely order More

by timscrltt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Fred Martin Superstore responded

Thank you for the kind words and for your 5-star review! We appreciate your business!

February 27, 2024

Great service, I was in and out quickly and will be back for all my service beeds More

by nccaptain41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Fred Martin Superstore responded

We're happy to hear we could give you a great experience! Thank you for choosing our team! Please let us know if we can help with anything else. Thank you again and we look forward to your next visit!

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