Freehold Buick GMC

Freehold Buick GMC GMC dealer PLACE DETAILS Customer Service is a big factor for me and I got that and more from Mitch Zarrow. I had not planned on buying the Envista, I just wanted to see th Customer Service is a big factor for me and I got that and more from Mitch Zarrow. I had not planned on buying the Envista, I just wanted to see the car since seeing it in a new cars article for 2024. Mitch was so nice in answering all of my questions when I stopped in the first time. Because of Mitch's customer service I returned to test drive and bought the car! Customer Service skills are unique to find today and Mitch Zarrow is one of a kind. I have always been a VW person, having owned a 74 beetle and my 1997 Passat that I was driving until I bought the Envista. My intention was to upgrade to an Audi Q3, the Audi dealership was without Customer Service skills, their loss! I visited six dealerships, four failed on customer service, one mediocre and Freehold Buick GMC because of Mitch was OUTSTANDING! More

Aaron was super easy to communicate with, offered plenty of options, and is just an overall wonderful guy to work with. I appreciate him and Freehold Buick GMC! Thanks! of options, and is just an overall wonderful guy to work with. I appreciate him and Freehold Buick GMC! Thanks! More

Stay away! Their service prices as extremely overpriced. My AC was blowing warm. Was told $199 to check it which would include freon. Turns out it was a ba Their service prices as extremely overpriced. My AC was blowing warm. Was told $199 to check it which would include freon. Turns out it was a bad clutch on the compressor. The quote was over $1400. You can see online the MSRP for a new GM compressor is around $500. Even with the diagnosis that is $700 for labor. When I told the service advisor the price was too high and I could get it done somewhere else, he didn't care. No offer to try to work with me to close the deal. So I verified I wouldn't be charged for freon since no repair was done and was assured that would be the case. The bill was $200 anyway. NOW the advisor was saying he told me the froen would have been extra. Not what I was told originally, and btw the work order I signed had no pricing at all. Then when I get the job done at another dealer, for $400 less, they tell me there is no freon in the system. It should have been full because there were no leaks, just a clutch failure. So Freehold actually stole my freon! More

The worst ever dealership service, the charge you $200 (very expensive) for diagnostics that you have to pay if you decided not to fix your car there. They offer a shuttle bus, to take you to work after l (very expensive) for diagnostics that you have to pay if you decided not to fix your car there. They offer a shuttle bus, to take you to work after leaving your car there in the morning, which comes one hour later. Bill Marter is the service manager but he is useless. Carmen Semenza, his aggressive and rude service “advisor”, is the one who deals with any dispute or complaint from customers. They offer parts and labor at a very, very expensive prices. Don’t go there please ! More

The service department is a rip off. The Buick Encore has problems with the membrane on the hatchback which cannot be fixed, but they keep trying to replace this part and that part, and since it's a diff has problems with the membrane on the hatchback which cannot be fixed, but they keep trying to replace this part and that part, and since it's a different part they keep trying, they won't cover the previous work done. So they continue to charge me for parts which they know will not fix the problem. Stay away from the Encore, and stay away from Freehold Buick! More

Best Dealership They make it so easy. Mitch is our salesman and makes it an easy decision to keep coming back. Michael Matt is the best! The dealership employees ar They make it so easy. Mitch is our salesman and makes it an easy decision to keep coming back. Michael Matt is the best! The dealership employees are all friendly and helpful. I will be driving a GMC for years and will only go to this dealership. More

Awesome experience! Professional and courteous! Steve Timanaro, our service advisory, goes the extra mile to ensure we are satisfied. This dealership has the best custo Professional and courteous! Steve Timanaro, our service advisory, goes the extra mile to ensure we are satisfied. This dealership has the best customer service that we've ever experienced by far. More

Best experience ever!!! Best Car leasing experience ever! Love my Terrain so much! No back and forth. Dave was honest and made the entire experience completely painless! Meli Best Car leasing experience ever! Love my Terrain so much! No back and forth. Dave was honest and made the entire experience completely painless! Melissa More

Great Dealership It was a pleasure dealing with Bruce Greenstein . There was no pressure and he did everything in friendly professional manor. This is the second vehic It was a pleasure dealing with Bruce Greenstein . There was no pressure and he did everything in friendly professional manor. This is the second vehicle I have purchased from Freehold GMC. More

A Wonderful Experience My salesman Joe Faroulo was very informative and professional and funny....It was a pleasure to sit with Joe...I felt like I knew him for years even t My salesman Joe Faroulo was very informative and professional and funny....It was a pleasure to sit with Joe...I felt like I knew him for years even though we had just met...I would recommend Joe to anyone seeking a car at your dealership. More