Freehold Subaru - Service Center

Excellent John DePalma answered all my questions and pointed things out that I had no idea were in the car. He was very knowledgeable about the new Ascent and John DePalma answered all my questions and pointed things out that I had no idea were in the car. He was very knowledgeable about the new Ascent and extremely personable. A real asset to Freehold Suburu. More

GREAT!!! John was very thorough when explaining my features in my Touring Forester. He answered all my questions and was very pleasant. I would highly recomme John was very thorough when explaining my features in my Touring Forester. He answered all my questions and was very pleasant. I would highly recommend Freehold Subaru. More

Waste of Time My new 2018 Subaru Outback is only a few weeks old, and already has problems with the sound system. The hours at all the Subaru Service centers in the My new 2018 Subaru Outback is only a few weeks old, and already has problems with the sound system. The hours at all the Subaru Service centers in the area for this type of problem are really inconvenient (weekday mornings and early afternoons only). I left work early for a 2:30 appt. The check in process took longer than it should have, and the same person asked my name 3 times, which was not an impressive start. After waiting 75 minutes with no update on my vehicle (trying simply to have it diagnosed, not fixed), I went back to the service desk and inquired as to the status of my car. I was told it hadn't even been looked at yet. I was told there were two cars ahead of mine, and the service representative couldn't give me an estimate on when it might be seen. I asked them to grab my car for me, and am never going back to this service center. These places need to learn to staff appropriately, not overbook their schedules, and in the event they're still running late, call and let their customers with apts know that know so they're not wasting everyone's time. The expectation that I should willingly spend several hours during the business day to simply find out what's wrong with my brand new Subaru is utterly ridiculous. The manager phoned me after I left, and I missed his call because I was driving. I called back, left my name, and his voicemail cut me off before I could say more. I didn't receive a callback thereafter. This place is terrible. If you value your time, go elsewhere. More

Just a license plate light bulb! So Thurs Dec 28, I walked in and got seven lights (bulbs) replaced on my 2011 outback. Except they missed the license plate bulb! Saturday December 30 So Thurs Dec 28, I walked in and got seven lights (bulbs) replaced on my 2011 outback. Except they missed the license plate bulb! Saturday December 30, Husband came in at 11:45 to get it fixed, was told, nope," mechanics will be taking lunch soon". "You can come back at 1:00" so they were not even busy that day (snowing). It would've taken 5 minutes to replace that one exterior bulb. More

Service department is shady Shady service department always looks for add-ons to charge you for. Misdiagnose bad brakes with more than 50 percent life left on them. Misdiagnose Shady service department always looks for add-ons to charge you for. Misdiagnose bad brakes with more than 50 percent life left on them. Misdiagnosed belt service. Always trying to replace a cabin air filter. Misquoted price for repair, called back 3 days later with double the quoted repair price. Can't trust local Subaru service, so now I am going to independent garages. 18 years of dealer service now coming to an end. More

A Fantastic Experience It is always a pleasurable experience to be at this dealers showroom. Everyone is extremely friendly and helpful. The staff is extremely knowledgeable It is always a pleasurable experience to be at this dealers showroom. Everyone is extremely friendly and helpful. The staff is extremely knowledgeable. The new facility is lovely and the customer service area is very comfortable, More

Awful service department I dropped my car off last night for the next day's 1st service appointment @ 8am. It's now 2 PM and my WRX still hasn't been pulled it into a bay fo I dropped my car off last night for the next day's 1st service appointment @ 8am. It's now 2 PM and my WRX still hasn't been pulled it into a bay for work to start. Three separate calls to Melissa and Jeff in the service department, and they still haven't been able to provide me with any information or call me back. Jeff indicated that it is customary for cars to have appointments and be delayed up to a full day before they are looked at. avoid this dealership for service at all costs. More