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27 Reviews of Freehold Subaru - Service Center
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September 22, 2023
1. I brought my car in for an "Express" oil change and tire rotation, for which the web site and mailings said I needed no appointment. I was told it would be at least two and a half hours to wait, and t tire rotation, for which the web site and mailings said I needed no appointment. I was told it would be at least two and a half hours to wait, and that it would be better for me to make an appointment for the following week. I said just do the work, I am here already. So "Express" did not exist. It took about three hours. 2. I told the service rep. (Stephanie) to make sure my tire pressure was done properly after the rotation, because I had had problems with this in the past. Tire pressure was done incorrectly once again, although Stephanie told me it was done to spec from the door sticker. 3. My trunk area was left in disarray, which I discovered when I got home. Cargo tray was bent, and cargo floor pieces were all over the place. 4. I am a little skeptical that the tire rotation was done, because no one asked me where the key to the wheel locks was located. But I have no way to really tell. 4. Surprise---this dealership now places a surcharge on every credit card transaction. Now I know. Guess I should have brought cash with me. I have bought my last three vehicles from this dealership, two Foresters and an Outback. I have given my salesperson (Carlos) an excellent review on this site. But the service department has been deteriorating in my view, and today's visit was the most annoying yet. (Updated: changed rating from 2 to 3 stars and recommendation from NO to YES) Service advisor Stephanie contacted me with an apology and some compensation (free oil change) for the mistakes that were made. She assured me that the tire rotation had been done (evidently repair work is recorded) and I do feel more confident about that now. More
by sepsi
Employees Worked With
Helpful August 11, 2023
John DePalma is the man who can help you through your introduction to the vehicle, particularly the complex EyeSight Driver Assist system. Will spend as long as required to insure you understand the use introduction to the vehicle, particularly the complex EyeSight Driver Assist system. Will spend as long as required to insure you understand the use of the system, and can use it to enhance your safe driving. Problem with any part of the system - give John a call and he'll sort it out. Professional and friendly. More
by Injuneer
Employees Worked With
May 25, 2022
Have purchased various Subarus over the years. Brought new Ascent in to have hitch installed. Expected finish time was delayed, Greg called to let me know prior to finish time that there would be Brought new Ascent in to have hitch installed. Expected finish time was delayed, Greg called to let me know prior to finish time that there would be a slight delay. He called again as soon as the work was being completed to let know when I couls pic up. More
by sully505
Employees Worked With
February 14, 2020
recent service experience not up to previous standards I was happy with car buying experience for the Outback in 2017. I have had several very good experiences with Christian, service advisor. I was told h I was happy with car buying experience for the Outback in 2017. I have had several very good experiences with Christian, service advisor. I was told he has left the dealer for the police academy. I am thrilled for him. Most of the previous service appointments have gone as planed. but this recent experience was not great We purchased a Outback here in 2017 and we have 2008 Impreza that we bought elsewhere. We have used the dealership for most but not all service. Yesterday I brought in the Impreza for an airbag recall service. We had scheduled it several days in advance and got a 8am appointment. We brought the car in at 8am and were told the car would be ready by 4:30pm (end of day). I told Eric D that I may have to pick up car in the next morning. I have dietary issues from colon cancer so I have to plan what and when to eat and drink to avoid issues. Usually if we get oil change or other things we are in and out in a hour or two. A couple things came up and I called Eric at 1pm leaving a message that I needed the car this afternoon. I called at 1:30, 2:00, 2:30 and 3:00 put I was unable to get Eric directly. Finally I left at 3:00 to go to dealership but I had not received a call back from Eric. When I got there I was told the car was not ready and would not be ready till Friday morning. I wasted time driving back to the dealership on Thursday afternoon and it also screwed up my Friday morning plans. Conclusions. The service advisors do not check their phone mail regularly. Recall service is low priority as far as getting customer serviced quickly. Try to get a specific completion time and avoid " by end of day" . If you call the service advisor on his direct line try get to the operator or receptionist if they do not answer the phone. I should have know better because a couple of times previously I requested callback on other questions I never received a callback. I suggest the dealership eliminate phone mail as it is not being used More
by frank08730
Employees Worked With
Eric D
December 19, 2019
I thoroughly enjoyed my encore car information session. It was very informative, easy to follow and at the end of the session any and all of my questions had been addressed. I think this info session is a It was very informative, easy to follow and at the end of the session any and all of my questions had been addressed. I think this info session is a great differentiator that really puts Subaru ahead of any competitors. More
by Joanc4
August 21, 2019
It was very helpful and he was very helpful John It was a good experience I learned a lot I don’t know if I’m going to remember It all but it was very helpful Mr DePalma Is very good at his job than It was a good experience I learned a lot I don’t know if I’m going to remember It all but it was very helpful Mr DePalma Is very good at his job thank you More
by Tony D
Employees Worked With
August 10, 2019
Customer Service Outstanding I recently purchased my Subaru and today spent time learning more of the vehicles features with John DePalma, I was once again impressed by the staff I recently purchased my Subaru and today spent time learning more of the vehicles features with John DePalma, I was once again impressed by the staff at Subaru Freehold. So far everyone has been kind and actually engaging with their customers. I would highly recommend anyone thinking of purchasing a Subaru to use this dealer. I am stunned ! Bravo! and thank you! More
by Sherry Margolies
July 30, 2019
Very good customer service Customer service is very good. I bought my 2015 Forester almost 5 yrs ago and still go to them everytime. Everyone is soo helpful and very friendly an Customer service is very good. I bought my 2015 Forester almost 5 yrs ago and still go to them everytime. Everyone is soo helpful and very friendly and professional. I regret buying my OUTBACK 2 wks ago from WORLD SUBARU bec 1 of their guys (RICHARD RICCATELI) was rude when I asked if he can put the license plate bracket that I bought since he was gonna put my new plates in anyway and he said I have to go to service dept bec he didn’t have the tool...HELLO!!! the screws he used was the same size that were in my new bracket. If you ever want to buy a car GO TO FREEHOLD SUBARU. More
by Ryan A.
Employees Worked With
Christian Roman
November 13, 2018
Very informative John was very knowledgeable and explained everything very well and made me feel very informed. I have really enjoyed my purchase and the quality staff John was very knowledgeable and explained everything very well and made me feel very informed. I have really enjoyed my purchase and the quality staff at this dealership More
by Subaru junkie
Employees Worked With
