Frema Volkswagen

Awesome buying experience A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to A great experience from test drive, negotiation, and finally the paperwork. The team is friendly and professional. McKayla the sales lady was a joy to work with. Love our new Atlas More

Outstanding customer service The team at Frema Volkswagen went above and beyond our expectations in our recent purchase of a Volkswagen Atlas. We had some challenges with the veh The team at Frema Volkswagen went above and beyond our expectations in our recent purchase of a Volkswagen Atlas. We had some challenges with the vehicle we purchased and live a significant distance away. They made every effort to resolve our challenges to include providing a loaner car and picking up and delivering our new car. We feel very lucky to have purchased our car from this dealership. They were in constant communication with us and kept us up to speed on what was happening with our car. They truly had our best interest in mind and made sure that we were satisfied with our purchase. More

Another great Car Buying Experience with FREMA. Two VWs from Frema Motors in 2 years. Both transactions from trades to purchase were outstanding. Customer service is top of the line with Frema. From Two VWs from Frema Motors in 2 years. Both transactions from trades to purchase were outstanding. Customer service is top of the line with Frema. From initial contact to leaving the car lot; we are hooked on this family owned dealership. Well worth the 80 miles round trip drive to deal with the great people at Frema. No hassle, no high pressure sales, honest folks and great service. McKayla was a pleasure to work with . No pressure to upsell and only showed us vehicles that we requested within our budget. Jonathan the sales floor manager was outstanding. He met all of our needs and made the purchase easy. We will only purchase VW vehicles from Frema. No need to step foot in a big dealership again. Jason & Stacy H More

Best Price, No Hassle, AMAZING PEOPLE I cannot say enough about my experience with Frema Motors. I live in Raleigh and the closest VW dealership to me kept pushing last year's model to get I cannot say enough about my experience with Frema Motors. I live in Raleigh and the closest VW dealership to me kept pushing last year's model to get it off the lot - for the same price as this year's. I shopped around and immediately Frema gave me their best and final number - via email. I shopped four different dealerships in the state and McKayla at Frema was far and away the easiest, friendliest, most honest salesperson. She also gave me the best price from the start, rather than working it down over and over again. I had a specific vehicle in mind and McKayla found it within an hour or two - the other dealership had been looking for it for two days at that point. Buying a car is hard and I have never enjoyed it - until now. If you're in North Carolina, GO TO FREMA! They will make it SO EASY. I have had the vehicle (2019 VW Atlas SEL Premium) for six months now and LOVE IT. More

We have Seen to the Worst, Now we have Seen to the Best. Frema Motors is a long time family owned, family operated dealership with the owners on site daily. Franki and Joey (Owners) made sure we (not just us Frema Motors is a long time family owned, family operated dealership with the owners on site daily. Franki and Joey (Owners) made sure we (not just us but everyone) had their personal cell numbers so we could talk to them about any issues or questions we may have. We stopped by their dealership just after closing, I went in and asked if I could get a brochure prior to returning the next day. In addition to giving me a brochure John M. took the time to show us a vehicle we we researching. Even though we were working with three other dealers, he stayed with us (long after closing) until we had all our initial questions answered, We return the next evening to test drive a similar model to the vehicle of our choice, they stayed again until after closing to ensue we had all the information we needed in our quest for a new vehicle. Franki even offered us an overnight test drive should we be so inclined. The next day Jon R., had a vehicle brought in from another state so we could see the exact model, trim level and color we were interested in. They did this for us without any commitment from us as we still had two other vehicles we were still interested in. When we test drove the second vehicle, Frank A. spent a couple of hours with us to show us everything we needed to help us in our attempt to finalize our decision, knowing we we still very interested in another vehicle.. From the initial visit through driving our new vehicle off the lot, you couldn’t ask for a more friendly and helpful staff, this was the most pleasant and enjoyable process we have ever experienced with a dealership. Customer for Life is not just a sales gimmick or just Talking the Talk. Frema Motors truly Walks the Walk for every Frema Motors Customer as experienced by us and every other Frema customer we have encountered. More

Only Dealer I Would Choose I am on car #3 with this dealership, and I wouldn’t choose to go anywhere else. To be honest, I am surprised they’re not like, “oh goodness, this girl I am on car #3 with this dealership, and I wouldn’t choose to go anywhere else. To be honest, I am surprised they’re not like, “oh goodness, this girl again!” Just kidding, but I do want everyone to know that the team at Frema go above and beyond to make sure the customer has exactly what they want! I downsized from a Tiguan to a Jetta in August of 2018, and without any trouble March 2019 I traded back to a different Tiguan. All the vehicles I have had with Frema have been amazing, but for me and my pups (personally) there is nothing like the VW Tiguan! Frankie, McKayla, Joey, my trusty pickup and drop off driver Ralph, and service team member Will are second to none! Trust me, the search is over- this dealership is your new car family! You can always count on an amazing trade in value for your vehicle and a team who will do all they can to make sure the right vehicle is yours! More

Such a helpful and friendly dealership I originally had stopped by to just take a look at autos as I was in search of a gas efficient car. As soon as i arrived the staff was very friendly a I originally had stopped by to just take a look at autos as I was in search of a gas efficient car. As soon as i arrived the staff was very friendly and helpful. The listen and asked me questions to help me find the car to best fit my needs. I would absolutely recommend anyone to stop by this dealership for the best prices and amazing cars! More

Awesome dealership!! My moms 5 month old car was deemed a total loss in a accident. She was really dreading the process of having to get another one.we go frema and they m My moms 5 month old car was deemed a total loss in a accident. She was really dreading the process of having to get another one.we go frema and they made the process so easy and she got a very good deal on a Mazda 6which she is very happy with.mckayla did an outstanding job and made it easy.she explained all the options and features of the Car.thanks for making it so easy. More

They go out of their way I was looking for a new VW Atlas with specific features and color. The only red on the lot was less than I wanted in the vehicle. Mike Dubois follow I was looking for a new VW Atlas with specific features and color. The only red on the lot was less than I wanted in the vehicle. Mike Dubois followed up regularly and, when I found the one I liked at a competitive dealer, he stepped up. Not only did he find me the vehicle I wanted, it had more features than the one at the competitor, but he beat their price by almost $2000. Mike went out of his way to make this an easy deal to make and made sure we were happy with our purchase! More

Great customer service I have been taking my Volkeswagons to Frema for service since 2001. The service staff have always been professional, given me updates on the appointme I have been taking my Volkeswagons to Frema for service since 2001. The service staff have always been professional, given me updates on the appointment if I'm waiting, offered to take me places, provided a loaner car if the service is extensive, and answered any questions I've had. The sales staff is friendly, asks about any needs the service customer might have while waiting. I've never felt pressured or hounded about buying a new car, trading my current vehicle, or upgrading. They go above and beyond, from repairing a sudden problem without an appointment [re: window wouldn't go up as we were leaving for a week vacation], brought our dog a bowl of water when unexpectedly we had to stop for an issue one summer, gave me a loaner to get home (30 min away) when a car I was driving (not mine, not a VW) suddenly died at 7pm one night and I was near the dealership. The GM and the staff have my business! More