I took my fairly new under warranty 2015 Chevrolet to Friendly Chevrolet and ended up not having such a Friendly experience with the service department. After setting up an appointment to leave my vehicle for service a loaner car was going to be provided. As I walked around the vehicle to see if it had any damage I casually mentioned to the clerk, that It looked good, but it may have a few Oklahoma bugs on it after I returned back over the weekend. I was then informed by the clerk that my trip was going to be impossible with the loaner vehicle, because they are not allowed over the state line and will shut off and it would be reported stolen. I was shocked that this wasnt even mentioned until I brought up my short trip. I was told they would not allow this less than two hour trip, but i could drive it any location in the state of Texas. I explained that I would have been very upset had I crossed states line not knowing this with my three kids with me. Its funny when I wrote a 35k check to Chevrolet for my truck there were no stipulations on chasing my check.
I filed a complaint with Chevrolet who advised me I would get a call back in 48 hours. A WEEK later i got an email and it stated im sure you are prob back from your trip and Friendly Chevrolet would love to work on your Truck. I responded with not on your life and I would no longer have my truck Serviced at Chevrolet and the next vehicle Ill buy will be From Toyota who officers much better customer service. So if you get a loaner car, Dont bother taking it out of town while your vehicle is in the shop under warranty for several weeks.
Chevrolet and Friendly Chevrolet you get an (F) for customer Service.
AND TO TOP IT OFF FRIENDLY CHEVROLET TOLD ME WE DONT HAVE TO OFFER LOANERS!!