Reason for Visit: Sales
I recommend this dealer: No
My Review of Friendly Chevrolet:
I found a used vehicle by their internet listing, called the dealer 3 times over 5 day period, last time 25 minutes before I got there to verify the unit was there (By VIN and stock number) and had the features I was looking for. Was confirmed all three times. When I asked for Rene she was in back office, they brought her out, and she acted like she was going to get the keys, brought back another salesman, passed me off to him, he wanted to fill out a lead sheet(credit app). When I told him it was a cash deal, that I just wanted to save time by looking at the vehicle first, he still tried to get sheet info. I insisted him I wanted to see the vehicle, and then he told me it had been sold two weeks prior. (CAN YOU SPELL BAIT AND SWITCH< WIRE FRAUD?) I left. Got a followup call,from a sales rep, told him no way, then I got a "customer experience survey" and I spilled the beans on them, about 4 days later got a call from Rene trying to apologize, and telling me she had another vehicle I might be interested in. Told her NO WAY! I called yesterday, she is still employed, as is Steve (ISM) so this is style of mgmt. and operation. I am reporting to Better business Bureau and to GM Dealer Council. This is dishonest, unscrupulous, and fraudulent practice. I would not recommend anyone even visit their store, much less buy from them.
As a son of a GM retiree, and as a Chrysler Corp former employee, I was totally dissatisfied with their actions as a dealership.
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