Friendly Honda

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Friendly Honda:
I recently purchased a used Honda from this dealer. The customer serverice during the sale and prior to delivery was acceptable. However, when I took delivery of the car, they had raised the purchase price $700.00. I had agreed a few days earlier to purchase the car for $15,795 which included a $200.00 return customer discount. When I went to pick up the car, the purchase price was $16,495. Having worked in the auto dealership business, my suspicion is that the sales man quoted me a price that was too low and had to make up the difference. Either way, they had no intention of letting me know and having 2 small children with me at the delivery made it that much more difficult of a process. My suggestion is to seriously reconsider purchasing a vehicle from this dealer. If you have no other option, then pay very close attention to what Paul, the business manger is presenting to you for a signature. He has over 20 years of experience, moves and talks very fast, and is passive to promote reassurance.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Friendly Honda:
I went in to test drive and purchase a 2007 Civic Si and was treated with great respect as soon as I walked in the door (even though I'm part of the younger crowd). I had a quote from another dealer that they promptly beat by $1000, so I did the customary test drive and started on the finances. The salesman was very nice, pretty knowledgeable about cars and obviously knew his product and Honda cars in general. The finance team was easy to deal with and everything went as smooth as possible. The paperwork was completed within the hour and I had my car within a few days, completely ready to go. When I came to pick the car up they truly made the experience special, as they took time to once again go over everything and present the car right in front of the dealership. This isn't the kind of place that sells you a car and then forgets about you.

My future experiences dealt mostly with the service side of the dealership, which is very thorough, knowledgeable, and courteous. They will gladly help with any repair, warranty or not, and never refuse to do anything. They always call to update and will gladly give in to special needs, like leaving the keys in an unlocked car if I cant make it before the dealer closes, or giving a loaner car for very minor warranty work.

I will certainly purchase my next Honda from Friendly!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Friendly Honda:
After having a horrible experience at another dealership, I went here.
The saleman was extremely accomodating, and the manager nice. I got a price quote over the phone- It was a pretty good price, could have been a little better, but I didn't haggle, being exhausted by my previous experience. The sales contract was very clear and straight forward.
The atmosphere of the sales department is relaxed and civilized, and notably lacking in smoke and mirrors.
They have no complaints against them with Better Bussiness Bureau, which is unusual, and I'm beginning to think that's the way to identify a good dealership. I got the car I wanted in short order. If I ever buy another Honda this is where I'd go. Haven't tried the service department-

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Friendly Honda:
Bought 2 Accords here. Very satisfied. Only problem ever when fog lights were being installed, they sctrched the air dam, but they pointed it out to me and paid and made arrangements for a high quality auto body shop to repair the scratch. It looked like new when done. <br><br>Very honest and easy to deal with.

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