Friendship Hyundai of Johnson City

This is the best car dealership - used or new - that I have ever run across. The people are friendly and low-pressure. There is no shady backroom dealing. Prices are reasonable, and they give something have ever run across. The people are friendly and low-pressure. There is no shady backroom dealing. Prices are reasonable, and they give something to the charity of your choice after your purchase. Strongly recommended More

Salesman named Scott was very helpful. He made the whole thing quick and easy, Good product. He made the whole thing quick and easy, Good product. More

Dealing with their service department has been a nightmare. Took my car to get an oil changed and to have the locking mechanism looked at because the motor was making a horrible noise. I dropped it nightmare. Took my car to get an oil changed and to have the locking mechanism looked at because the motor was making a horrible noise. I dropped it off at 1:30 in the afternoon and didn’t get it back until the next day. They told me they didn’t have the part and I could just come pick up my car and they would order it, but when I got there no one could find my order or my keys to give me to take my car home. 30 minutes later they found my keys and told me they would call me when the part came in. One month later I hadn’t heard anything so I decided to call them just to see if there were any updates. They said that they had the part and that they must’ve missed me on the call list. I scheduled an appointment for two weeks later to have it fixed. I told him upfront that I had a warranty through Carmax and I wanted to make sure that it would only cost me the deductible fee. They told me twice on the phone that I would only owe the deductible. When I dropped the car off to have the motor on the passenger side door lock replaced at 12:30 in the afternoon I told them that I needed my car back by tonight, and if they couldn’t to give me a call around 5 o’clock so I could make arrangements because I had to work. 530 came and no call so finally I called them and they said oh it just finished you were next on the list to call. Had to leave the car overnight and pick it up the next day… Again. When I went to pick it up they tried to charge me almost $500 for replacing the part. I had to go through the Carmax information with them again, even though I had already given them the number and been reassured twice that I wouldn’t be charged. About a week after dropping the car off I actually rode on the passenger side of my car, and keep in mind I was the first person to ride over there since having it looked at, and realized that while the sound was gone the door was not automatically locking at all. So that means I had been running around for a week with my passenger side door unlocked and didn’t know. I called the service department to let them know and schedule an appointment to come back. When I brought it back today they told me that it was going to be $386 to fix it and they would also charge me a $150 fee to have my car looked at at all. When I explained the situation again they told me that it could not have been their fault… But it seems kind of fishy that they worked on the passenger side lock and all the sudden it stopped working? Especially since it was locking before, just making a awful noise. They were nice enough to take the charge off for the evaluation today because they didn’t tell me about it upfront. All of this to say, I would never go back to their service department nor would I recommend it to anyone ever again. More

I see reviews and wonder how much people were paid to post "good" reviews. I would not recommend them. Not very friendly and does not really seem to want anything to do with you after the sale unless you post "good" reviews. I would not recommend them. Not very friendly and does not really seem to want anything to do with you after the sale unless you are spending more money with them. My daughter purchased a new 2021 Tuscan. not 6 months old put down a good sum of money was forced to use their financing. she really liked the car so went on ahead and she did it. This is now the 3rd time the vehicle will not start. 1st 2 times told "That's weird" or "Nothing we can do unless we see it" ok it does not start, kind of hard to take to them. Never was oh you. did finally get it started? bring it in let us take a look. Now it does not start at all. can't even use the fancy app to remote start it. Now she has to pay $150.00 to have it towed to them so they can see it. can't get a rental was told we don't do that unless we figure out which part we have to replace And how little g it will take to get here. so now my daughter who is a traveling nurse has to call in on her job and lose money on a problem she previously reported. yes nice Friendly people when making the sale it's after the sale you have to watch for. my wife and I are looking to get a new car. it won't be from here. More

BEWARE !!!!!Stay away from this Shop please!!! Had BEWARE !!!!! Stay away from this Shop please!!! Had timing belt changed cost $700.00 they didn't change timing belt tensioner which you can ask any BEWARE !!!!! Stay away from this Shop please!!! Had timing belt changed cost $700.00 they didn't change timing belt tensioner which you can ask any Shop that it should be replaced at the same time as belt change. Tensioner went bad less than 18,000 miles later. Now they want to charge another 500 just to look at it. Please if you need to have your Hyundai or any car serviced or repaired, Do not use this Shop!! I highly recommend using Superior Auto in Piney Flats, TN or H-Tek in Gray, TN. Both Owners are HONEST, RELIABLE and Guarantee their work at a Better price. I thought having the repair completed by a "CERTIFIED HYUNDAI TECHNICIAN" WAS GOING TO BE THE BEST SERVICE FOR MY CAR, BECAUSE OF THEIR SUPPOSED EXPERIENCE. HOWEVER I ENDED UP WITH SECOND RATE SERVICE  with the shop wanting to charge more for a service that should have been completed correctly the 1st time. I own 2 Hyundai's and this SHOP will never Service either ever again!!! Dissatisfied and Disappointed Ex Customer of JOHNSON CITY HYUNDAI More

The car we purchased had several thousands of dollars of damage. The salesman said it was in "perfect" condition. The damage was obvious when the ac went out after 5 months. They basically said too bad it w damage. The salesman said it was in "perfect" condition. The damage was obvious when the ac went out after 5 months. They basically said too bad it was sold as is. Honesty and transparency do not exist at this dealership! Lesson learned. More

Looked at truck saturday got deal sheet went back monday with check an they sold truck out from under me will never go back ever 😡😡😡😡😡😡 with check an they sold truck out from under me will never go back ever 😡😡😡😡😡😡 More

One of the few great dealerships! I'm embarrassed to say that this weekend I made my 24th car purchase. That's a lot of cars for one person to buy in their lifetime, but it does give I'm embarrassed to say that this weekend I made my 24th car purchase. That's a lot of cars for one person to buy in their lifetime, but it does give me a vast amount of experience dealing with a wide array of car dealerships. Trust me when I say the Friendship Hyundai of Johnson City is one of the few great ones. We had just left another dealership where I was treated rather poorly with a classic bait and switch tactic to get me into the dealership. We called Friendship ahead of time on our drive there and talked to our salesman, Scotty. He had the car we were interested in waiting for us when we arrived and walked us through our options. The great thing about this dealership is that they don't work on commission, so the prices are set and the only thing to work is dealer incentives and financing. Scotty worked hard to get me every rebate and incentive that was available and even got me a better deal on financing than my bank I work for got me. The whole sales process was quick and extremely painless. We worked with Adam from finance, and that process, which is normally long and painful, was also quick and painless, Overall, we had a very pleasant experience at Friendship. The whole staff is friendly, and even more importantly, they are honest and transparent. I'm a loyal customer when I find a great business, and I definitely see myself buying from Friendship Hyundai again in the future. I'll definitely recommend them to anyone in the market to buy a car. Thanks for the great experience, and keep up the great work! More

Impeccable Experience! found Friendship Hyundai 6/17/19 through Autotrader and my parameters for my next car. I received a response back from the dealer within an hour or s found Friendship Hyundai 6/17/19 through Autotrader and my parameters for my next car. I received a response back from the dealer within an hour or so on my inquiry. The sales rep who worked with me from the start to finish was Jeff Troxwell. I told Jeff everything I wanted in a car I.E. the model, trim level, no package add ons, and the color. Not once did Jeff try to convince me to get a different model, package level, or color that I didn't want. Jeff made him accessible to all my questions (I had plenty) through calls or texts. Jeff made the whole process from the initial point of contact to the moment we shook hands and said goodbye as I drove off in new car an incredible experience. He explained each step of the process of the purchase in a down to earth language for me. He was thorough in showing me all the features of my new car inside and out. Jeff was professional, friendly, and never pushy for something I didn't want. I absolutely would recommend Jeff to family, friends, or a stranger. After negotiation Friendship Hyundai honored the price of the exact same year, condition (new), model, and color that I found in North Carolina and this allowed me to make my car purchase in the state I live in! With the price they gave me for my new car it goes to show they really wanted to do business with me. In the finance office my paperwork and finance package was put together by Scottie. Scottie was a blast to work with just like Jeff. While waiting for my turn to go meet with Scottie he actually called Hyundai unbeknownst to me to get me a lower interest rate and he was successful. I was really blown away by his willingness to take the time to call someone ast Hyundai to get me a better rate. Scottie explained each and every paper I had to sign in great detail, he stopped each time I had a question, and answered all my questions about the ins and outs of the loan. Scottie was quite pleasant to work with from the start to the end. All in all for my next car purchase hopefully a Tuscan I will be back to Friendship Hyundai and to work with Jeff. More

No effort to sell or provide clear price breakdown We were shopping for a new vehicle of specific kind and color. They happen to sell one that we were interested in so before we attempted to ask about We were shopping for a new vehicle of specific kind and color. They happen to sell one that we were interested in so before we attempted to ask about locating one from another dealer or potential truck shipment, we asked to itemize the price for a similar example on the lot. All we got back was a robot response of "Please let me know if you have any question's. Thanks again for the opportunity!" Then we replied again stating that we asked a clear question about detailed price quote for a cash purchase and heard nothing back. We ended up locating a dealer about 100 miles away that responded within minutes with clear price breakdown and a picture of a sticker and then a meaningful discount off the retail (totally unexpected or requested) on top of the current cash back offer. We paid same day via a wire transfer and picked up the car the same evening. Why would anyone want to buy from a Friendship where they make zero effort to be friendly with customers ready to buy by escaping to outline the price when asked. Also, $599 Proc/Doc fee is uncalled for when buying for cash with other dealers charging a more reasonable $299. More