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Future Ford of Sacramento

3.9

117 Lifetime Reviews

4625 Madison Ave, Sacramento, California 95841 Directions
Sales: (888) 838-2060

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117 Reviews of Future Ford of Sacramento

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February 19, 2017

"We got our Titian form future ford"

- Whatever4

We went to quite a few places looking where we wanted to buy our new truck. Came back to future ford for their great customer service. They were great with working with our families needs, thanks again!

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Recommend Dealer
Yes
Employees Worked With
Kelly shepherd
February 07, 2017

"Overpriced and no customer service "

- Deanxl

Appointment booked online. Show up on time. Sit in my car for 10+ min in service bay. No customer service. Have to get out of my car and actually look for a service advisor. (There's like 6 sitting at their desks) Person finally comes out and regardless of making my appointment with another service advisor, they go ahead and help because. Well commission.. so we stand there with my baby in the middle of service drive , while this guy gets my vin and then goes to get my info from inside while my baby and I are still standing outside. There was no comfort About arriving here. No coffee , water , or even a seat for that matter. I state the problem I brought my car in for and then also state another problem it is having with tires, the service advisor says that other problem seems fine, even though he hasn't drove my car or heard the problem. Apparently he's the tech - this issue was never addressed again. Actually the car was never really looked at as most service advisor dealerships do. So, after a 15-20 min process of standing outside with my baby. We finally get to go inside. Where we are immediately upsaled due to mileage on my car (which was talked down upon multiple times ) ya know replace everything but why i actually brought my car there in first place. So we were rushed through this process and then had to direct ourself to some sort of waiting area. The waiting area was not comfortable and cozy. There was no refreshments or anything. It was old and outdated. 4 star dealership ? Why not put a couple hundred in some new waiting furniture. We actually had to find it and were told to "wait down there" by advisor. We wait there until we get a ride home. So after 6 hours of dropping my car off , I decide to call due to the fact I have heard nothing about it. It hadn't even been looked at. 6 hours... and miraculously it gets looked at right away, and found the one issue I knew was wrong. But nothing else was address due to "time " I ask for an oil change, ya know something I was advised to have done on my car from the advisor prior, but they now don't have time to change my oil. Given the fact they had my car all day , you would think this could be done. Nope. The part got changed in 30 min. The job was a paid 3 hours. Over priced. The hourly rate was the most I have ever paid for a small repair. The "complimentary inspection " was a joke. It's obvious that none of that stuff was actually looked at , given the fact my change oil light was on and dinging but the tech never took note of the fact the car needs an oil change! But they recommend I re build the entire car but the oil that they didn't have time for. Tire issue wasnt addressed. Car was ready less than an hour after I called and had to ask about my car. Mostly because I was ready to take my car elsewhere. So why 1 star? Bad customer service. Bad communication to customer. Lies to customer about what was instepcted. SUPER overpriced for a Ford dealer. Could not do the work asked to do but has no problem putting on a part in 30 min and charge you for 3 hours labor plus keeps your car the entire day for a 30 min job. Point is - left the dealer with dirty oil, noisy tires and a incredibly high bill. Never to return to this service Dept again. Wouldn't recommend

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Recommend Dealer
No
Employees Worked With
Future Ford service
January 12, 2017

"a fordable experiance"

- fordatruck

Highly recommend...have one issue with finance department ,but I'm sure it will be worked out...I'm not a person to judge.they treated me very well.hopefully I don't have to rewright this review.

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Yes
Employees Worked With
Derek and tyler
January 06, 2017

"Amazing service at a amazing price"

- CamaroCam

Upon entering the dealership, I was greeted and assisted by the helpful Cedric Gordon. We worked together for 20 minutes to find the perfect car for my fiancé at a very affordable price! I have never seen anyone with the same amount of customer service as Cedric! Keep up the great work!!!! I will refer friends and family to come see you!

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Yes
Employees Worked With
Cedric Gordon
December 06, 2016

"Trustworthy "

- Sylvia T.

Thank you Mr. Gordon. You took all of my anxieties away of purchasing a new vehicle by being honest and knowable. I appreciated your advice on selecting the best vehicle for my active lifestyle. It was a pleasure to shop with you and I look forward to making my final decision soon. 👌🏾 Thanks! Sylvia T.

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Yes
Employees Worked With
Mr. Cedric Gordon
December 05, 2016

"Excellent experience!"

- K.A. Barnett

Cedric is honest, knowledgeable of the product he's selling and patient! He's your guy!!! Anyone that I know who's in the market to purchase a car--I'll send then to Cedric without hesitation.

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Yes
Employees Worked With
Cedric Gordon
December 01, 2016

"Excellent"

- piggymzz01

Very professional and helpful in pin pointing what I'm looking for.. He has kept me posted in my search for a truck that fits myself and family.

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Recommend Dealer
Yes
Employees Worked With
Lino Duran
October 31, 2016

"Awesome experience"

- Sherice

They took the mystery and fear out of purchasing a car. I had an exceptional sales person, ask for Cedric Gordon. He was a pleasure to work with and was very knowledgable, highly recommend him for anyone wanting a positive car buying experience.

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Recommend Dealer
Yes
Employees Worked With
Cedric Gordon
October 20, 2016

"Go See Eric Watkins, Senior Sales at Future Ford Sacramento "

- lucymacy

Need a new or used car? Go see ERIC WATKINS, Senior Sales at Future Ford of Sacramento! Very helpful, friendly, knowledgeable, with a smile! Made my decision super easy & smooth. Thank you Eric Watkins of Future Ford of Sacramento you made my day a GREAT one! HIGHLY recommend Eric Watkins to all my family, friends & acquaintances!

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Recommend Dealer
Yes
Employees Worked With
Eric Watkins, Senior Sales
October 13, 2016

"Good job"

- Keith Gerhart

Thank you for fixing the issue with the original sale of the vehicle. I look forward to doing business in the future. Thank you Brian Z.

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Recommend Dealer
Yes
Employees Worked With
Brian Z
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