I just purchased a 2014 Ford Escape yesterday (15Feb2015). First of all the car was exceptional with low miles. I was persistent about two things a leather interior and a FORD only warranty to 100K miles. Needless to say the negotiations took too long (don't they always though). Even though I, like most everyone, likes buying a car about the same as going to the dentist, (which I had to do the day before-oral surgery ugh!!). Well my sales associate was Bart and he made it very nice indeed. Took awhile to get it to what I wanted but we got there. My finance guy was Ron Thomas I'll get to him in a minute. We went through the drudgery of a butt load of paperwork. My in attention resulted in the final out the door price being approx. $2,200+above what I had agreed too. I did not have the attention to what was required due to me still having the anesthesia hangover did not discover this until I arrived back home and took some rest that day. When I went over the paperwork at home and discovered the error I was irate to say the least. Let's say a bit over the top as when I am at normal level I am loud!!! Well Ron took my ire and calmed the situation down and invited me in this morning. Let's say I was still skeptical and live over 60 miles away. So I took the drive and that finance guy RON THOMAS met me this am and went over the figures until I could catch up found the error and immediately corrected it. I was in and out in 45 minutes with the corrected paperwork/contract. This while he was also extremely stressed himself from a personal tragedy that he shared with me after we were completely finished. All I can ay is WOW!! I am glad as one wrote this is an old and a little bland dealer layout because it is also very old fashion and it is full of those very special values and attitudes. So I will not only recommend others I will not go anywhere else even though it is now 60+ miles from my new home. THANK YOU for the best car buying experience I have ever had!!! DART you are very real and extremely pleasant to deal with RON you are such a special human being and you share that with your work and that is priceless THAN YOU so much and it does not seem to be a very adequate way to say it but it is the best I have. Anyone who wants a fair and honest deal go to Future Ford @ Madison Ave., Sacramento CA.
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