Gabriel/Jordan Buick GMC

I rarely comment positively or negatively about companies. However, today I had the unique opportunity to meet truly competent professionals at Gabriel/Jordan Buick GMC in Kilgore, Texas. Yesterd companies. However, today I had the unique opportunity to meet truly competent professionals at Gabriel/Jordan Buick GMC in Kilgore, Texas. Yesterday, I brought my vehicle to the Gabriel/Jordan Buick GMC Service Department to have some minor damage looked at and to request a quote. I met with Chris (the service director) and Adam (the service advisor). Adam was attentive and listened carefully to my concerns. He then offered me several options and was genuinely helpful throughout our conversation. Even when I was struggling to use the Keurig in the waiting area, Debbie (the office administrator) kindly came to my aid without any hint of annoyance or frustration. Today, I returned to the service center to have my vehicle repaired. I was greeted like a longtime customer and was impressed by the professionalism, authenticity, and patience of the staff. Unfortunately, I encountered an issue with my company's credit card that could have been very stressful. However, Essie, Debbie, and Paula worked together to resolve the issue on my behalf, and I was grateful for their advocacy and assistance. They went above and beyond, even though they had no prior relationship with this company. Thanks to their teamwork, I felt like more than just a customer - I felt like a valued client. In a world where it can often feel like everything is going wrong, I wanted to share my positive experience with Gabriel/Jordan Buick GMC . The team there made me feel like family and their positive culture and exemplary service was truly remarkable. As a first-time service customer, I couldn't be more impressed with the level of care and attention they provided. More

Worst dealer in Texas, sold a vehicle out from underneath me, I was literally pulling up in the parking lot with the cashier check and sold in out from underneath me… FO NOT TRUDT THEM me, I was literally pulling up in the parking lot with the cashier check and sold in out from underneath me… FO NOT TRUDT THEM More

Bought my 2019 Canyon at Gabriel Jordan. Excellent sales experience. I always take my vehicle there for service, but at Gabriel Jordan in Kilgore, the service goes above and beyond. I too Excellent sales experience. I always take my vehicle there for service, but at Gabriel Jordan in Kilgore, the service goes above and beyond. I took my truck to another place for a front end alignment check (Gabriel Jordan doesn't do Front End work) and the other place tried to upsell me on more than $250 of service saying it was recommended maintenance based on mileage. I declined then emailed Chris, Fixed Operations Director at Gabriel Jordan with the other company's recommendations. Chris assured me I was many miles away from needing either service as I suspected. I am thankful I can rely on Gabriel Jordan for honesty and integrity. That's why I rely on them for all my car needs. More

I enjoyed the experience but really did not like the way Chrystal handled it. Basically, Chrystal just wanted to take your money and get her big commission an move on. I will not be purchasing another fut Chrystal handled it. Basically, Chrystal just wanted to take your money and get her big commission an move on. I will not be purchasing another future vehicle for Gabriel Jordan in Kilgore. More

Des 4th 2020 called they. Said they had 2012 GMC TERRAIN I told them I was leaving Shreveport la the sale lady to me she would pull it to the back When I arrived she told me they sold it OUT from un TERRAIN I told them I was leaving Shreveport la the sale lady to me she would pull it to the back When I arrived she told me they sold it OUT from under me she showed me Hyundai veracurze and before I purchase it I told her back tires were bad and needed replaced also raised hood the struts were bad. They said they did safety check it passed all they did was change oil. They LIE JUST TO GET YOU THERE AND GET YOUR MONEY NEVER AT ANY. OTHER DEALERSHIP HAVE BEEN TREATED SO BAD ! THESE BUY HERE PAY HERE DEALERSHIP THEY TREAT YOU BETTER!GABRIEL/ JORDAN KILGORE TEXAS RIPP OFF CONARTIST. SALES PERSON NAME WAS KRYSTEL GREEN TURN THEM IN TO EAST TEXAS BBB AND GMC CORPORATE! More

My visit was is always awesome Always such a friendly staff. The service department caught bad tires that did not have the wear on them that was promised at the tire center where Always such a friendly staff. The service department caught bad tires that did not have the wear on them that was promised at the tire center where purchased. They are aware, my vehicle is my "office on wheels" and I felt very fortunate to have them watching out for my welfare. More