Gainesville Chrysler Dodge Jeep RAM

Polite staff, poor service Do you enjoy sitting for long periods of time? Listening to the buzz of vending machines? Or, watching half your day pass before your eyes? If you answered yes to any or all long periods of time? Listening to the buzz of vending machines? Or, watching half your day pass before your eyes? If you answered yes to any or all of these questions, then Gainesville Dodge is the place for you! My wife made a 0800 appt for basic general maintenance: tire rotation and points inspection. We arrived prior to our appointed time and we’re about the 6-7 customer “in line”. We soon discovered that the “appointment” meant the same as if we just showed up on the door step. We were told we’d be done in 1.5 hours, which seemed like a long time for basic service, but we took in stride. While observing the overall snails’ pace of service, our vehicle sat in the parking lot where we originally parked until 11:15. At last, our vehicle’s “appt” was finally honored and it was taken into the service bay. At roughly 11:45, we were released from our guest lobby incarceration and were on our way. My wife and I are generally patient and understanding people, but we also know when our time is being wasted/not valued. We will never donate our time to Gainesville dodge ever again. The only positive aspect of our experience was the service department staff members we interacted with were polite and professional. We were also told that the vehicle needed a new alternate battery (to control the start stop) and quoted almost $300 for this- the Mopar website charges $120 for this battery, the quote for the battery without the installation was $210- $100 more through the dealership plus the charge to install it- anyone who does any research will stay away from this dealership. More

Working with Jansen was very smooth and to the point. The level of professionalism and transparency. Was beyond amazing. If you’re looking to a Jeep. I highly recommend them. The level of professionalism and transparency. Was beyond amazing. If you’re looking to a Jeep. I highly recommend them. More

Jansen was a huge help in helping me find the right Jeep at the right price for me! at the right price for me! More

Friendly and professional staff. They made our buying experience extremely easy and enjoyable. We test drove a couple different trim levels before deciding on the Mojave and their su They made our buying experience extremely easy and enjoyable. We test drove a couple different trim levels before deciding on the Mojave and their support was outstanding during the selection process. Absolutely recommend this dealership and, most importantly, would highly recommend working with Jansen. More

Thank you guys for an amazing experience I had a wonderful time and you guys made my car buying journey very easy. wonderful time and you guys made my car buying journey very easy. More

I live in Virginia and was in search of a 2021 Dodge Durango R/T. I found the vehicle I was searching for at Gainesville Chrysler Dodge. When I contacted the dealership, Jansen Johns answered the call Durango R/T. I found the vehicle I was searching for at Gainesville Chrysler Dodge. When I contacted the dealership, Jansen Johns answered the call. I asked Jansen for his observations of the 2021 Durango to include photographs. His summary of the vehicle was that it was extremely clean and no dents or scratches. I then worked with Jansen on the price and what was to be included in the purchase. He met all my requirements. I made the purchase and had the Durango shipped to Virginia w/o an on site inspection. When the vehicle arrived in Virginia it was every bit as clean and scratch free as Jansen had stated. I'm very pleased with the purchase. More

Great folks to work with on purchasing a used vehicle! Jansen was very knowledgeable about the vehicle and patient with my process. Jansen was very knowledgeable about the vehicle and patient with my process. More

Jansen went the extra mile, professional, knowledgeable, an asset to your business. Job well done. an asset to your business. Job well done. More