Galeana Chrysler Dodge Jeep Fiat

Great buying experience My Experience with Galeana was great! My husband and I bought a new 2015 Chrysler T & C van. Salesman Tony, financial closer Dana and General Manager My Experience with Galeana was great! My husband and I bought a new 2015 Chrysler T & C van. Salesman Tony, financial closer Dana and General Manager all were super to work with. They worked with me to help reach my purchase price and went the extra mile to make the deal "work". Thanks Galeana for your generosity and friendliness. More

Chaos and confusion!! I attempted to purchase a 2006 Jeep Liberty CRD which was advertised on the internet from Galeana's used car department. I have to say from the begi I attempted to purchase a 2006 Jeep Liberty CRD which was advertised on the internet from Galeana's used car department. I have to say from the beginning I got the impression that the organization operated in complete chaos. I would liken it to "The Keystone Cops" but without the humor. I had to do the majority of my transaction over the phone and I would routinely get routed to another department or just cut off completely. My Credit Union experienced the same confusion both with the phones and with the finance department trying to get the required documents. I called on December 30, 2015 and made my offer. Bill in the used car department said he would present the offer to his boss and get back with me immediately. He did not!! I finally called back on December 31, 2015 and they counter offered and I accepted. The entire process was finally complete on January 9, 2016 because they could not get the correct paper work to the credit union. I personally called Lauren in the finance department after I signed all of the documents with my credit union and asked her if she had everything she needed to complete the transaction. She said yes!! I asked again just to confirm and she said yes. I said great and would be down the weekend to pick up the Jeep. I asked if Bill was in and she said he was not. I asked if he would be in on the weekend and she said she did not know. I asked who I could talk to and she said Bill's boss or anybody in the used car sales department could help me. I departed on Saturday from Alabama. I had an 8.5 hour, 550 mile drive ahead of me. I called the Galeana during my drive and experienced the same confusion on the phones as I have earlier explained. I, after some frustration, finally got thru only to find out I was misinformed on the operation hours of the dealership. I stayed the night and showed up the next morning. It is now 11:00 am on January 11, 2016. I drive up in my truck pulling a trailer which I guess peeks the interest of the sales staff standing on the porch like vultures. I am greeted by Steve who is familiar with the transaction but states he did not know I was coming. He pulled the characteristic used car salesman xx and tried to distract me while he figured out what to do. I am out at the Jeep checking it out. I notice that the vehicle has not been detailed. The engine bay was filthy as was the interior. Finally, he comes up to me and says he does not have the proper documents to release the vehicle. I asked him what he was going to do to resolve the issue. He said he has done all he can do. I stated that I had an 8.5 hour, 550 mile trip to get back home and if he could not resolve the issue in the next fifteen minuted then I would be forced to leave. He said there was no short term fix. I left. I have never received another phone call from Galeana used car staff. I attempted to talk with those individuals responsible on the next day. No one has ever returned my call. Now thats customer service. Since I had not heard back from Galeana I was forced to stop the fund transfer. Thankfully, I was able to do that. I now am only out the wasted weekend, the 1200 miles of wear and tare, the $500 in expenses (fuel and hotel) and the $100 deposit. I would NEVER recommend any one do business with this dealership. The dealership operates in complete chaos, the used sales staff are your A typical dishonest, incompetent and lazy sale people. Customer service is beyond poor. I hope this helps future customers. Save yourself the frustration and money and go somewhere else to buy your next vehicle!! More

Great experience Very happy with my Jeep Cherokee Latitude. Salesman Fernando Gonzalez was very pleasant, knowledgeable and patient in helping me pick out the vehicle Very happy with my Jeep Cherokee Latitude. Salesman Fernando Gonzalez was very pleasant, knowledgeable and patient in helping me pick out the vehicle best for me. I would definitely recommend this dealership. More

Very attentive and proffesional Our Salesperson Daniel Gonzalez was very helpful without being pushy. We felt totally comfortable with Mr. Daniel Even afterwards he was helpful Our Salesperson Daniel Gonzalez was very helpful without being pushy. We felt totally comfortable with Mr. Daniel Even afterwards he was helpful We can only recommend him!! More

GALEANA CHRYSLER OF FORT MYERS FL. 2014 LARIAT LIMITED DIESEL ($62,000.00) truck, water damage. Mechanic took entire interior out, went to dealer, had interior laying all over shop floo 2014 LARIAT LIMITED DIESEL ($62,000.00) truck, water damage. Mechanic took entire interior out, went to dealer, had interior laying all over shop floor with leather seats leaning up against greasy work bench and one seat against a shop vice with a dirty shop towel between it and the seat. (took pictures of all of this) When putting interior back in, he gouged the dash, center console and the center post on passenger side. Lumbar support not connected, parking brake brake sensor light stopped working in the middle of the day,(burnt the rotors and pads off the back) They did not put the sound deadener/insulation back under the carpet, now you can feel the standing seams in the floor pan (carpet is going to wear out on all the ridges in the floor) The rear decks under the seats have snaps to lock them down, now there under the carpet covered up but you can still feel them. Heater went out this week, haven't got to this issue yet, I'm sure at this point it is something that was not connected right. Called in to say the truck was ready (6pm, they close at 7pm) The service MANAGER could not find the keys to my truck after looking for them for an hour. I had to call home to get a ride. ( the keys were in the key cabinet with all the other customer key, he just didn't see them) WELCOME TO GALEANA CHRYSLER OF FORT MYERS This all started on 9/15/2015 More