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Garavel Chrysler Jeep Dodge Ram

Norwalk, CT

4.9
5,866 Reviews
Garavel Chrysler Jeep Dodge Ram is CT's Largest volume dealership. 2025 DealerRater.com Dealer of the Year Award winner. Free Lifetime Warranty on all new cars Every used car comes with 1 of 4 warranty levels. With available additional coverage. BEST price guarantee on all vehicles. Trade-in values provided by Kelley Blue Book. Proceeds from each car support a local charity each month. Garavel Service - Genuine Factory parts installed by Factory-Trained technicians - Free courtesy shuttle - Comfortable waiting area with free WIFI, coffee, tea, water, and snacks - Loan cars available for major services
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300 Westport Ave

Norwalk, CT

06851

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Showing 5,866 reviews

October 27, 2015

Great service I can't say enough about the staff. Kevin Hughes was friendly and knowledgable. He brought me coffee and seemed completely genuine and professional. C More

by Ludamcgee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Carey, Kevin Hughes
October 26, 2015

Friendly, Professional, Honest Based on past experiences, I have always known car shopping to be an adversarial process, this is not the case at Garavel. I was pleasantly surprised More

by MVK321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Carey, Renzo Pineiro, Kevin Hughes
October 26, 2015

Quality and courteous service I know Garavel since 2014 when I bought a Jeep Grand Cherokee and Garavel became the closest Jeep service place for me. I speak only for the service s More

by aebuckner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny, in repairs, was also very courteous and knowledgeable., "Wrangler Rob" McGuire
October 26, 2015

The Honeymoon is over We purchased a used VW EOS in Q1 2015. The purchase experience was uneventful, nothing exceptional, nothing really bad. We were offered free oil chang More

by Nixo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Oct 29, 2015 -

Garavel Chrysler Jeep Dodge Ram responded

We are lucky enough to have a Service Manager who's family owns a Volkswagen dealership, he grew up working in the service department. The issue with the oil pan's drain plug is an extremely common problem with this brand of vehicle. Here at Garavel, we service all brands of vehicles, but simply do not have the parts, or tools, that a Volkswagen dealership keeps on hand to deal with organic problems. When the customer had their complimentary oil changed performed, our technicians did not notice any issues at that time, nor did our Foreman notice any leaks upon completion, and testing of the vehicle. We did not hear from the customer for two weeks, until they arrived at the dealership with a report of an oil leak. Our Service Manager, because of his experience with this issue advised the customer that we were not equipped to deal with this situation in a timely manner because we lacked special tools available only to a Volkswagen dealer to reset the drain plug. We are not ashamed to admit their problem would be better served with the professional technicians who handle Volkswagen products on a daily basis. Normally we can perform an oil change on our brand of vehicles in around 30 minutes. It was our mistake to not inform the customer we had to order the parts. It does take longer to change the oil on off brand vehicles because we typically have to order the proper parts from various outside vendors. Shame on us for informing the customer that the wait time would be in excess of an hour.

October 25, 2015

Good Deal, Great Car. Kyle was great, made everything simple and fast. Had some trouble with the Service Department, they messed up the color for a simple order of plastic More

by Rafael Leite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle O'Melia
October 22, 2015

Routine service done with incredible ease and professionali. The next car I purchase will be influenced by my positive service experience here. Friendly professionalism. It makes the buy decision easy. Anybody More

by MReviewer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Wrangler Rob" McGuire
October 22, 2015

Amazing and Efficient Service Was amazed how thorough and efficient the service is. Non one wants to know the damage of the cost but I was well assured with professional service I More

by Wilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
October 21, 2015

New Car purchase Needed a new car...they made it happen fast and we were told to go to other dealers for a better deal a and that was not the case at all...our needs w More

by heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle O'Melia
October 20, 2015

Great Dealership! I went to the dealership with my father to look at new cars because my previous car was older and not that safe. We were looking at different vehicles More

by ohayes97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Welkes
October 19, 2015

Emergency headlight replacement My job requires me to leave early in the a.m. and often return after dark, so when one of my headlights failed, I was anxious to get it fixed. Even t More

by elaine wilder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
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