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Garavel Chrysler Jeep Dodge Ram

Norwalk, CT

4.9
5,882 Reviews
Garavel Chrysler Jeep Dodge Ram is CT's Largest volume dealership. 2025 DealerRater.com Dealer of the Year Award winner. Free Lifetime Warranty on all new cars Every used car comes with 1 of 4 warranty levels. With available additional coverage. BEST price guarantee on all vehicles. Trade-in values provided by Kelley Blue Book. Proceeds from each car support a local charity each month. Garavel Service - Genuine Factory parts installed by Factory-Trained technicians - Free courtesy shuttle - Comfortable waiting area with free WIFI, coffee, tea, water, and snacks - Loan cars available for major services
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300 Westport Ave

Norwalk, CT

06851

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Showing 5,882 reviews

October 30, 2015

Great customer service Keith Zarembski is by far one of the best- if not the best- service people I have ever dealt with!! He is extremely personable and made the experienc More

by thehappyjeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
October 30, 2015

Service Department -- Thumbs Up I bought my Jeep Commander at Garavel and absolutely love it! The few issues that arose – normal for the mileage – were fixed promptly and without has More

by greekvacation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
October 29, 2015

Excellent Experience As Always With 179,000 miles on my beloved PT Cruiser, when I had it towed to Garavel I wasn't sure if it would ever run again. A thorough evaluation revealed t More

by Amy
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Zarembski
October 29, 2015

Great Good service! Rob siempre me ayuda con todas mis inquietudes. El servicio es rápido y bueno. Además a quien no le gustan los cambios de aceite gratis. More

by Carolina
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
"Wrangler Rob" McGuire
October 28, 2015

Couldn't be happier From sales to service, Garavel has been extreemly thorough and concerned with my best interest- they are all knowlageable and informative without EVE More

by lgamer
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Wrangler Rob, "Wrangler Rob" McGuire
October 28, 2015

Just had a great car buying experience at Garavel Jeep I just bought a 2016 Jeep Cherokee and had a great car buying experience. I had shopped a number of dealerships and Garavel was not only fair and gav More

by pohspohs
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owen Callahan
October 27, 2015

Great service I can't say enough about the staff. Kevin Hughes was friendly and knowledgable. He brought me coffee and seemed completely genuine and professional. C More

by Ludamcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Carey, Kevin Hughes
October 27, 2015

The Honeymoon is over We purchased a used VW EOS in Q1 2015. The purchase experience was uneventful, nothing exceptional, nothing really bad. We were offered free oil chang More

by Nixo
Customer Service
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Friendliness
Recommend Dealer
No
Oct 29, 2015 -

Garavel Chrysler Jeep Dodge Ram responded

We are lucky enough to have a Service Manager who's family owns a Volkswagen dealership, he grew up working in the service department. The issue with the oil pan's drain plug is an extremely common problem with this brand of vehicle. Here at Garavel, we service all brands of vehicles, but simply do not have the parts, or tools, that a Volkswagen dealership keeps on hand to deal with organic problems. When the customer had their complimentary oil changed performed, our technicians did not notice any issues at that time, nor did our Foreman notice any leaks upon completion, and testing of the vehicle. We did not hear from the customer for two weeks, until they arrived at the dealership with a report of an oil leak. Our Service Manager, because of his experience with this issue advised the customer that we were not equipped to deal with this situation in a timely manner because we lacked special tools available only to a Volkswagen dealer to reset the drain plug. We are not ashamed to admit their problem would be better served with the professional technicians who handle Volkswagen products on a daily basis. Normally we can perform an oil change on our brand of vehicles in around 30 minutes. It was our mistake to not inform the customer we had to order the parts. It does take longer to change the oil on off brand vehicles because we typically have to order the proper parts from various outside vendors. Shame on us for informing the customer that the wait time would be in excess of an hour.

October 26, 2015

Friendly, Professional, Honest Based on past experiences, I have always known car shopping to be an adversarial process, this is not the case at Garavel. I was pleasantly surprised More

by MVK321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Carey, Renzo Pineiro, Kevin Hughes
October 26, 2015

Quality and courteous service I know Garavel since 2014 when I bought a Jeep Grand Cherokee and Garavel became the closest Jeep service place for me. I speak only for the service s More

by aebuckner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny, in repairs, was also very courteous and knowledgeable., "Wrangler Rob" McGuire
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