Garcia INFINITI - Service Center

The Infiniti team is awesome. They are respectful and treat me like an important customer. They are respectful and treat me like an important customer. More

I wish I could give them 0 stars. Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer Garcia Infinity ABQ provided excellent service prior to late 2021. However the service representatives, especially Bryce Peever, had had no customer service training or is just unconscious to customer needs. He gave me a service quote that was more than the value of my car. When I asked what was absolutely necessary, he was mute. I then asked to go over every recommendation, he hastily did, quoting prices & making no recommendations for immediate service needs. Cost for minimal fluid replacement service: $1355. I received no estimate. He quoted $500 for window parts replacement to be done later. When I returned for window repair, I received no estimate(my bad for not insisting). Price charged for window motor + regulator replacement :$1259. I've had several people tell me about disappointing & terrible service at this location. I'm sad that management does not care about customer service. I'll never go back. More

The people at Infiniti are friendly, courteous and very knowledgeable. They have always been quick to address any concerns that we have had. knowledgeable. They have always been quick to address any concerns that we have had. More

I have taken my car to Garcia Infiniti to be serviced since I purchased it in 2017. I have always received excellent service at a fair price. A loaner car is provided without extra charge. I used it to g since I purchased it in 2017. I have always received excellent service at a fair price. A loaner car is provided without extra charge. I used it to get to work and then to return to the dealer after work to pick up my vehicle. It makes it convenient to get my car serviced. More

Easy to get appointment, fast service, staff is very friendly, waiting room is clean and comfortable friendly, waiting room is clean and comfortable More

Service Dept. is knowledgeable, courteous and always keeps us informed. We've been dealing with Leonard for over 10 years. I highly recommend the service dept. an is knowledgeable, courteous and always keeps us informed. We've been dealing with Leonard for over 10 years. I highly recommend the service dept. and sles. More

Always helpful and friendly. Takes care of my needs whenever I come in. Thank you very much. Takes care of my needs whenever I come in. Thank you very much. More

I have always for at least the last 11+ years dealt with Brandon here and at Honda. I trust no one else, he is honest he is thoughtful. Totally someone you don’t expect to be selling cars! Lol. But he’s an Brandon here and at Honda. I trust no one else, he is honest he is thoughtful. Totally someone you don’t expect to be selling cars! Lol. But he’s an absolute amazing person and the way he runs Infiniti , really makes for a Lotta great happy employees. I certain cells I see it in service. He’s just wonderful!!! More