Garlyn Shelton Cadillac Buick GMC

Terrible experience and overall customer service. False advertisement and false contracts. Misleading and not an professional or organized business. I submitted interest in a vehicle and placed a deposit o advertisement and false contracts. Misleading and not an professional or organized business. I submitted interest in a vehicle and placed a deposit on the vehicle before arriving to the dealership. I was informed a salesman by the name of Andy would contact me to provide with more information on the purchasing process. After a full week with no one attempting to contact me, I called the dealership. I left a message for my salesman to call me back. I received a call Matt Gray, who could not remember my name, my location, or anything about which vehicle I was purchasing. After almost two months the vehicle finally arrived to the dealership. Again, I always have to call to get up to date information. After asking for two consecutive day, I finally receive images of the vehicle. I asked about the American Express Car Program. Every question I asked he never had an answer, he always had to go ask someone and return my call. So yes, I ask to speak to that person to save time. I guess that wasn’t the right thing for me to do. I was told I couldn’t used the program because I was purchasing a Cadillac, then I was told the program did not exist, then finally I could use the program and they accept my offer. Finally, I speak with the finance manager Jamie. This the person I would email my information due to my not being comfortable with emailing my personal information to Matt’s personal email account. I speak with Jamie, informed him I would purchase the vehicle under my business and will seek financing with my bank which is Bank of America. He stated I was not able to do my own financing due to the dealership wanted to be in control of everything. But, they will submit my information to Bank of America. Now me and my business banker is completely confused. After, I supply Jamie with my business banker information upon his request. I receive a call from Matt questioning me on “Did you tell Jamie this or that!” My reply was no and you should go speak with Jamie and question him not me and get complete information before calling me back because your confusing me. That was the last straw, I called and spoke to Andy, sales manage. I informed him on the situation and I would like another salesman because of the complete disconnect and failure in to provide a good purchasing experience. He apologize and informed me that I didn’t have to worry about Matt contacting me again. Also, that they would use my bank for financing. Next, I receive a phone call from Chase bank for an application to finance a vehicle. I refuse the process of the application. I also receive an email from Cory, another salesman at the dealership, asking if he could give me a call. I’m completely confused and lost on what’s really going on. My business banker email me asking for information on the purchase so she can approve my application. I return her email and cc Jamie in the email. Now, it’s Saturday I’ve been going back and forth since Wednesday. I receive a call from Marshall, person number five. He informs me that they can’t not sell me the car due to me being out of state. SMH! Then exactly 20mins later, I receive a call from Cory on wanting to help me move forward with purchasing the vehicle. Now, I’m completely warn out! I’ve spoke with five different people and they all have five different stories or information for me. I inform Cory on everything that has happened and he offers assistance by going to the manager above everyone who has contacted me. After three hours I call Cory back and leaves a voicemail. I call Marshall who hasn’t returned my $500 deposit and now states he’s not able to without me providing him with me card information. Now anyone can imagine my trust level and confidence level with anyone that works at this dealership. ZERO! I asked to speak with upper management, of course, they are not available. I asked is it normal procedure for this dealership to produce false advertisement, give false information, mislead customers while making purchases, and refusing to take accountability for their actions. He claimed he understood my frustration. I informed him there was no way possible his statement could be true. So now, my credit has hard inquiries for no reason. And they still have my $500 deposit! And no one is available to speak to me! More

Excellent service very satisfied with it. Will recommend to others. to others. More