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Gary Yeomans Ford Knoxville - Service Center
Knoxville, TN
101 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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101 Reviews of Gary Yeomans Ford Knoxville - Service Center
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June 02, 2024
Great Dealership. I’m going to take all my vehicles here. So efficient, great customer service. New management and it’s evident they truly care about taking care of th I’m going to take all my vehicles here. So efficient, great customer service. New management and it’s evident they truly care about taking care of their customers. Thank you to everyone for helping me with my service! More
by Kelsey
Employees Worked With
All
Helpful April 26, 2024
Service department is incompetent, 21' ranger went into "limp" mode w/multiple check engine lights on. They had it for over a week ,said it was fixed & they found a wiring issue & charged me $758, Drove "limp" mode w/multiple check engine lights on. They had it for over a week ,said it was fixed & they found a wiring issue & charged me $758, Drove it 2 miles and all issues were back. It took them over 6 more weeks to finally find out it was the accelerator pedal module which was REPLACED UNDER FACTORY WARRANTY and THEY REFUSED TO REFUND THE $758. I m seeking reimbursement from FORD but am not optimistic. I replace my truck every three years but not even considering Ford (and I am a stockholder). More
by ras769
April 03, 2024
Crappiest Ford dealership in East Tennessee. Save yourself and go to another Ford dealership other than here. Terrible people, and terrible customer service. Can’t even get something as simple a Save yourself and go to another Ford dealership other than here. Terrible people, and terrible customer service. Can’t even get something as simple as someone to call you back or let alone answer a phone. Not one single person at this dealership is qualified to do even the simplest of task. Before you go here (Google it as well) do you really want to go to a dealership where the owner Lance Cunningham has committed tax fraud? As I stated above, save yourself and go somewhere else. More
by TJ316
Employees Worked With
Lance Cunningham
March 21, 2024
I just bought my Ford Bronco Sport from them last year. I only have 13000 miles on it and took it in for a routine oil change and they told me I need new tires because the tread is low on all 4 and a valve I only have 13000 miles on it and took it in for a routine oil change and they told me I need new tires because the tread is low on all 4 and a valve is bulging. I shouldn't need new tires after only 13000 miles!!!! So they didn't seem to care and charged me a $1000! I've tried reaching out to a service manager and they won't return my calls! They stole $1000 from me and I want it back! My mother is reaching out to her lawyer to se what can be done now! This is ridiculous! More
by Crh
Employees Worked With
No idea
February 23, 2024
Brought my car in for an electrical issue that was supposed to be fixed the last time I was there. Was immediately approached by a manager about purchasing my car (they did this to everyone who came i supposed to be fixed the last time I was there. Was immediately approached by a manager about purchasing my car (they did this to everyone who came into the service department while I was there). Waited for two hours to be told at the end of my wait that nobody was working who could do electrical things. They couldn’t even test my battery, according to the associate. Was told I would need to reschedule and leave my car for several days to fix the issue. Which they never actually diagnosed. I will not be returning. More
by kelseyldies
Employees Worked With
Steve, Sherry, others
January 11, 2024
Terrible experience from start to finish. We made an appointment to get a backup sensor fixed. After three days they hadn’t even run the diagnostics. Waited 5 days and picked the car up witho We made an appointment to get a backup sensor fixed. After three days they hadn’t even run the diagnostics. Waited 5 days and picked the car up without being fixed. We got no apology. Lance Cunningham Ford is not a good dealership. More
by Knoxfree
Employees Worked With
January 02, 2024
This is the worst experience I’ve ever had with a dealership. Our ford Taurus has been there twice in the past two weeks and still isn’t fixed. Check engine light comes before we get back home and th dealership. Our ford Taurus has been there twice in the past two weeks and still isn’t fixed. Check engine light comes before we get back home and the car starts missing again. Stopped by there on my way to work today to see if they would not charge me the $200.00 deductible on my warranty since I didn’t even make it home before the check engine light came back on. I was told no and they would need another two hundred. I’ve gave them over $1400.00 in the past three weeks. More
by dennisraydavis
Employees Worked With
Hunter
November 07, 2023
I want to start this off by saying that Jason(Service Manager) and Chris Terry were nothing short of fantastic. Huge thanks to them for being great. I have been vocal to Jason and Chris about any issues Manager) and Chris Terry were nothing short of fantastic. Huge thanks to them for being great. I have been vocal to Jason and Chris about any issues I had before writing this review. Although Jason is a very busy man and in demand so he didn't always call back immediately, he admitted his mistakes and took accountability for them. Scott was also fantastic the two times I spoke to him. But he never called me back after he asked me to call back after an hour and a half. Chris seemed to be spread a bit thin, which resulted in delays in communication from him. Lance Cunningham Service had my car for two days short of a month after being told that it would take two weeks. I would advise you to not give promises that you can't keep. If you don’t know a time frame then don’t give one and always round up. If it will take two weeks then say three. This way, the customer is happy to know it is completed earlier than expected. At no point, was I told this would exceed the two-week time frame I was given after the tech diagnosed the issue with my engine. Unfortunately, not everyone has the luxury of having multiple cars to rely on when one or both break down. It was back-to-back issues from the jump. Anything you can imagine that could go wrong went wrong. Justin Lightheart was the first person whom I had the displeasure of meeting. He was incredibly rude, unprofessional, defensive when I brought my frustrations to his attention, complacent, and negligent. It came to my attention that I was not the only one to have issues with him, it was actually many people. He does not reflect Ford's core values, as I can assume. I don't wish for anyone to lose their job, but he has no business dealing with the general public considering how unprofessional he is. It took nearly two weeks for him to send photos of my engine to my warranty company and a week just to contact my warranty company. He only did this after I spoke to Jason. The communication and customer service in the service department are severely lacking and leaves much to be desired. Promises for a callback were never followed up on. It came down to me having to come down there myself in order to get any answers. I ended up exceeding my rental through my warranty company(due to Justin's negligence and complacency). Jason was gracious enough to provide me with a rental car. He seemed like he actually cared. I do understand being short-staffed and being busy. But your existing customers should come first instead of shoving them to the side just to continue piling everything up. I am not one to be a "Karen", but these issues absolutely need to be addressed. I need to point out what went horrendously as well as what went well. As I stated above, Jason and Chris were fantastic. I wish I would have been able to have a different service advisor from the beginning, but everything happens for a reason. Almost all of my issues lie with Justin. I would recommend steering clear from him, at all costs. The biggest takeaway here would be communication and basic customer service. I am thankful that my car is now fixed. Jason ensured that everything was perfect with my car when I got it back. After discussing these issues with Jason, I am confident that these issues will be addressed appropriately. He is a manager who deserves a raise. He deserves better staff than what he has currently. On my Google review, Lance Cunningham left a response asking me to call in, so I did. In true Lance Cunningham fashion, nobody called me back. Then I got a text saying that if for any reason, I can’t leave Justin 5 stars to call someone named Mendy. So I did. And what a surprise! Nobody called back. They do not care about their customers and feedback. Every review gets a blanket statement on how they want to make it right but I can tell you right now that they don’t. If someone would like to make it right then they are more than welcome to contact me. More
by shaniapehlke
Employees Worked With
Justin Lightheart, Chris Terry, Jason Clark
September 24, 2023
Absolutely terrible experience. I just had my oil changed on Saturday. After noticing some oil drips underneath the truck this evening, I crawled underneath the vehicle and discover I just had my oil changed on Saturday. After noticing some oil drips underneath the truck this evening, I crawled underneath the vehicle and discovered the dealership left the skid plate that covers the oil pan off my truck. After working with the dealership since the end of July to correct the issues from my oil change, I still do not have a satisfactory resolution. I have made multiple trips to the dealership to include one visit for them to order the oil pan cover, and one visit for them to incorrectly install it and tell me they did not have the right bolts. I was told they would order the missing bolt and Jason the Service Manager would follow-up with me. When I called two weeks later, Chris the Service Consultant I was working with told me there was an issue with the order and it would be another week before I should expect to hear from them. Instead of proactively communicating with me, I had to continually call the dealership to check on the status. When I spoke with Chris almost two weeks ago, he told me the bolt was in and he would mail it to me. When I did not receive the part in a week, I had my wife stop at the dealership. They insisted the part had been mailed (we still have not received anything as of this update), but did give her a bolt they said was ordered for another truck. Not only is the bolt not painted, it is too big for the oil pan cover. Before going to Lance Cunningham Ford for any service issue, I would ask yourself one question. If this dealership cannot even complete an oil change correctly, what else can you not trust them with? More
by jluc
Employees Worked With
Jason
July 20, 2023
My service advisor, Justin, was great. A leak in my windshield caused by faulty replacement installation (replacement done by Safelite, not in any way associated with Lance Cunningham Ford A leak in my windshield caused by faulty replacement installation (replacement done by Safelite, not in any way associated with Lance Cunningham Ford) resulted in extensive electrical system damage across multiple vehicle systems. Ultimately, to where the truck would not start and the vehicle towed in after hours without an appointment. Justin was in contact almost immediately the next day and kept in consistent contact with me to keep me apprised of the service departments trouble shooting and ultimately they diagnosed and successfully repaired multiple issues caused by the water leak. He always responded quickly whenever I had a question. It took around a month to complete everything, which shows how significant the damage was, but in this case the thoroughness was way more important than the speed of the repair, hence the reason I did not give a rating for the speed of the repair. Thanks again Justin! More
by vitkust
Employees Worked With
Justin Lightheart
