Gates of Granger - Service Center

Granger Gates supersedes all aspects of quality customer service. There is a combination of all the right people in one place at the same time. Amazing!!! service. There is a combination of all the right people in one place at the same time. Amazing!!! More

Sam was wonderful to work with. He listened to our budget concerns, as well as making sure my tall husband would fit nicely into his new vehicle. He spent a lot of time with us - we He listened to our budget concerns, as well as making sure my tall husband would fit nicely into his new vehicle. He spent a lot of time with us - well past the hours of the dealership, and was gracious the whole time. We will definitely be referring people to him for future purchases! More

I took my car in earlier last month because I had a deer run into the front driver side of my vehicle. The first time I went to pick up my vehicle there was still deer hair in the tire and still dents down run into the front driver side of my vehicle. The first time I went to pick up my vehicle there was still deer hair in the tire and still dents down the side of my car, some orange peal in the paint. We pointed that out, went back the second time, it looked much better this time besides the deer hair still stuck between the wheel and the rim showing my tire hadn’t been balanced still, we waited and they took care of that. When we went to leave the car was pulling really hard to the right. We took it right back. I received a text stating they had to order a new strut and lower control arm. At this point I was beyond frustrated. A deer impacted the side of my car, directly where my tire is, why wouldn’t that have been checked? Why was i allowed to drive off the lot like this? So my insurance sent someone out inspect it before I came out again to pick it up. I was very disappointed in this experience. What was supposed to take 7 days took 3 weeks.The only decent thing was Dennis. He put me in a rental and made sure I was taken care of during the fiasco. For that I am grateful, he’s a very kind man. But we won’t be returning. More

I was treated great and Sarah at the desk was awesome! ! She looked up my coverage without me asking!! Having the coverage saved me over $200. Great service and my car runs good! Thank you ! She looked up my coverage without me asking!! Having the coverage saved me over $200. Great service and my car runs good! Thank you More

Brandon was awesome, very upfront, not pushy. Both of the guys that did our paperwork were also great Both of the guys that did our paperwork were also great More

I have always been happy with the service. They have never been pushy but very helpful! They have never been pushy but very helpful! More

I have visited the Granger location twice. Everyone is so kind. Wonderful service. I would recommend. Everyone is so kind. Wonderful service. I would recommend. More

Mary was so incredibly awesome. I pulled in with a sleeping baby. She watched her so I could use the restroom. Then after my car was done she backed up in the garage so I could put I pulled in with a sleeping baby. She watched her so I could use the restroom. Then after my car was done she backed up in the garage so I could put sleeping baby back in the car. More

Mary and the technician were polite, cordial and efficient. Would recommend Gate’s service department to anyone. efficient. Would recommend Gate’s service department to anyone. More

Customer service was great from beginning to end. Estimate and balance were fair. Repair was awesome and done extremely well. Customer service reps were knowledgeable and friendly Estimate and balance were fair. Repair was awesome and done extremely well. Customer service reps were knowledgeable and friendly More