Gateway Kia of Denville

Purchased a used Toyota Camry in November 2012 around Thanksgiving from this dealership called Towne Kia, now renamed Gateway Kia. Saw car through their internet site. Went to look at car in dealer lot. Thanksgiving from this dealership called Towne Kia, now renamed Gateway Kia. Saw car through their internet site. Went to look at car in dealer lot. The price on the sticker was almost double of what I saw on the internet. After 20-30 minutes of me looking at this car outside in the lot a salesman came over. I asked why the price difference between the internet & the sticker on the car. He had no answer but told me that the internet price is the correct price. Asked to take the car for a ride, car would not start. After 15 minutes the salesman got a mechanic to jump start the car. Took the car up & down the highway about 3 miles as there was no gas in the car & the gas light was on. The car had an exhaust leak as I could hear it & smell it while inside the car. The car ran horrible as the battery was just about dead. Went inside to talk business & mentioned that I saw an internet coupon for $500 off any car in the lot. This salesman was brand new. He even gave me his card with his name written in pen over the old salemans name on the card. He new nothing about the $500 offer neither did his co-worker. Spoke with a manager who gave me the $500 offer for the car. The deal included a new battery but no exhaust leak repair as the car was sold as is. Two days later came to pick the car up with my wife & paid them in cash. They made us wait over an hour to wait to speak with a manager to sign the final paperwork. The manager was trying to make a deal for a $30.000 piece of garbage Kia & made us wait as our car was not sold for nearly as much. I spoke with them about the exhaust leak & if they would repair it as the leak was directly under the front seats. Again they said no so I asked if they would install the exhaust part & I would pay for the part. They again told me no. Drove the car home & almost passed out from the exhaust fumes. Three & a half weeks later I got a letter that the plates were in & come down to pick them up. The letter said to go to Towne Hyundai to get the plates which was a mile or less from Towne Kia where the car was purchased. Went to Tone Hyundai & they do not have my plates & said they may be at Towne Kia. Went to original dealership Towne Kia, guess what! They did not have them either. Just before I was going to go freak out they found the plates. This was the worst experienence I have ever had with a dealership after buying over 15 cars in my lifetime. Stay far far away from Gateway Kia More

My lease was coming to an end and I came into Towne Kia to see about turning in my Forte early and upgrading to an Optima. My salesman Mark Richards was not only friendly and very knowledgeable, but he was to see about turning in my Forte early and upgrading to an Optima. My salesman Mark Richards was not only friendly and very knowledgeable, but he was able to get me a price that worked within my budget. I absolutely love my new Optima! Thank you Mark and thank you Towne Kia! More

Tony was a very good salesman without the pressure. He helped us find exactly what my husband and I were looking for including price. We love our new Kia! This is the 9th car I have purchased in my life helped us find exactly what my husband and I were looking for including price. We love our new Kia! This is the 9th car I have purchased in my lifetime and I can say it was easily the easiest dealership to work with. Managers Orlando and Dennis were great to work with as well. More

There is greatness at Kia of Denville, and his name is There is greatness at Kia of Denville, and his name is Peter Surdi. He is a true professional in every facet, of selling cars. He shows compassion, There is greatness at Kia of Denville, and his name is Peter Surdi. He is a true professional in every facet, of selling cars. He shows compassion, knowledge, caring, and patience. God Bless Peter Surdi More

There is greatness at Kia of Denville and his name is There is greatness at Kia of Denville and his name is Duane Ramson.I have never met a Service Manager who is so Knowlegable, Friendly, and Eager to There is greatness at Kia of Denville and his name is Duane Ramson.I have never met a Service Manager who is so Knowlegable, Friendly, and Eager to help. God Bless workers of the caliber of Duane Ramson, he is the best. Nick Pignato More

I was not sure I wanted to travel over an hour to buy a vehicle, but when I spoke with Polly we just made a connection. When arrived there I was introduced to Peter. Both of these employees were wonderful vehicle, but when I spoke with Polly we just made a connection. When arrived there I was introduced to Peter. Both of these employees were wonderful. They both did everything theybcould to accomodate me. I will continue to be a customer at this location More

Drove 70 miles to see a pre-owed Hyundai Limited Edition. The week before I was half-way there when the sales manager called me to tell me the car was sold - that's after he promised me he wouldn't sell the The week before I was half-way there when the sales manager called me to tell me the car was sold - that's after he promised me he wouldn't sell the car before I got there to see it. I wasted a 35 mile drive 1/2 way there and then 35 miles home. It turned out the car didn't sell and was still available. I arranged to go see it the following weekend. I drove 70 miles with my young son. I found the car cosmetically disgustingly dirty, with torn seat backs, and with stains everywhere. Plus the car smelled. The salesman Peter knew I was driving a long distance to see this. Peter NEVER looked inside the car to see THE REAL CONDITION - A TRUE MESS! And when I commented that I've never seen such dirty vehicles put on sale at a regular dealership, Peter's response was their dealer couldn't afford to "detail" their pre-owned cars. I told him that in all the dealers I've ever been to - including Not your standard car dealers, such as true used car dealers - all the dealers cleaned up their cars to make the best impression. Peter tried his best to get me into a vehicle, which of course was leading me into a Kia - which I had no intention of buying. I left this dealer in NJ and drove directly to Croton Auto Park and found a perfectly clean and prep'd Hyundai that I did purchase. More

Very good experience. Dennis McGuire did the internet part, very nice to work with. Worked with Hector Colon on the actual sale, and he was very professional and knowledgeable. Orlando Perez did the numb part, very nice to work with. Worked with Hector Colon on the actual sale, and he was very professional and knowledgeable. Orlando Perez did the numbers crunch, worked toward making it happen and it did. No baloney or games like so many dealers do......impressed with everyone involved. Had a minor service issue and Dwayne was extremely helpful. Also informative when I had some unanswered questions. A+++ on the service end. Hector is well deserving of the recommendation - especially if you're in the market for a Kia. He gives the car sales business a good name, which is unusual! I traveled one hour to get there and it was well worth it. Thanks for everyting Hector! More

Need a new Kia? No need to look anywhere else! From begining to end a Great experience! Internet specialist Polly Uhas gave us the best price over the phone,and even though we could not get there to si begining to end a Great experience! Internet specialist Polly Uhas gave us the best price over the phone,and even though we could not get there to sign paperwork during Super Storm Sandy, the dealership gave us the October rebates and same deal 2 weeks later into November. Our Salesperson Jamaal was also super to deal with from start to finish. The sales manager in the end made this deal happen giving my son and I an amazing deal on this 2013 Kia Optima EX Premium. I have bought and leased over 40 cars,and this was one of my best experiences! Looking for a up front,honest,fair,no gimmick dealership? No need to look any further. TOWNE KIA!!! More

Francisco, was not only friendly and professional, but he was also very informed about other cars that my wife and I were shopping for. I feel very uncomfortable when I am being pushed or rushed to make such was also very informed about other cars that my wife and I were shopping for. I feel very uncomfortable when I am being pushed or rushed to make such a difficult decision. I have to say that Francisco made us feel very at ease and he really spent all the time that we needed to finally purchase our new Kia Optima. Francisco is the kind of salesman that you wish to find, but very hard to encounter in the car business. Thank you Francisco for making our experience at Towne Kia a very successful one. Rafael and Laura Delgado. More