131 Reviews of Gaudin Ford - Service Center
Great experience all around. Everyone was very helpful and kind. Would recommend for service and sales. and kind. Would recommend for service and sales. More
I take it do Gaudin because I know the work will be done correctly every time correctly every time More
Worst cusomter service in service dept. Total joke. I tried to get my transit in for service and they said, well, back in 2018 you guys complained that your oil change was too long, so we're not going to tried to get my transit in for service and they said, well, back in 2018 you guys complained that your oil change was too long, so we're not going to ever service your vehicle. Yes the oil change took 2 hours linger than promised and instead of fixing the issue, they've banned us, lol. That's customer service for ya! More
was quick and easy this time buying a car AJ Watson was great. he showed me all about the car and if I had any questions to call him any time. great. he showed me all about the car and if I had any questions to call him any time. More
I already knew what car I wanted, called ahead and they had it ready when we got there and everything went smoothly. Taylor Warf, Mladen Raychev and Igor Kragen were awesome. had it ready when we got there and everything went smoothly. Taylor Warf, Mladen Raychev and Igor Kragen were awesome. More
I travelled from Wyoming to Las Vegas and during the trip my car engine light came on. I contacted Gaudin Ford to discover what they could do get my car fixed and back on the road. Turned out that an Oxyge my car engine light came on. I contacted Gaudin Ford to discover what they could do get my car fixed and back on the road. Turned out that an Oxygen sensor had gone bad. Gaudin Ford, and more specifically, Ryan Burdick and technician, put my car in the shop and completed the task in amazing time. Ryan explained everything to me that would need to be done to get back on the road. Very detailed and specific so I would understand. Knowing that I was from out of town, Ryan worked with me on procedure and total cost. My experience with Gaudin Ford and Ryan was above expectations. Thank you Ryan, for making my experience with Gaudin Ford very pleasurable. More
Good service specially by Kevin and Moses Kevin the guy that works on service and Moses the sells man thank you for the amazing service you provide that works on service and Moses the sells man thank you for the amazing service you provide More
Service Dept sucks. Don’t bother making an appointment - they won’t honor them. I made an appointment for an AC inspection that many independent shops offer for free. I made the appointment one week in adva they won’t honor them. I made an appointment for an AC inspection that many independent shops offer for free. I made the appointment one week in advance and received a confirmation email that I was all set. The morning of the appointment they called me and said that I would need to leave the vehicle and it may take 1 to 4 days for them to get to it. When i mentioned that I had a confirmed appointment the service xxxxxxx said that it isn’t really an appointment but rather just a time to bring in your vehicle and leave it fot the 4 day period. What a crappy way to treat customers. More
Yet again I need to thank the Service Team at Gaudin Ford, (especially “Christian” this time round) for continuing to offer nothing but exceptional Customer Service to their customers. Initially I ha Ford, (especially “Christian” this time round) for continuing to offer nothing but exceptional Customer Service to their customers. Initially I had stopped in to simply ask a question about a part on my car, within a few minutes of getting that info from “Christian” (my awesome Service Advisor), he was quick to point out a couple items that was recommended might need attention. Needless to say it was a good thing that I stopped by, what happened next was definitely not planned, I unexpectedly ended up leaving the car with the team so they can address a few items that were in need of repair / replacement. They also helped me with transportation arrangements. It definitely was not the goal of the dealership to “intentionally get me to drop my car off and charge me for things I didn’t need”, everything needed was 100% valid and for that I want to say again “many thanks” to Christian (Austin, Lisa and the rest of the Service Team & Mechanics) for their expertise, “empathy” and “attention to detail” with regards to taking care of their customers and for making sure of my vehicle’s continued health continues to be just that – healthy… All the best, stay well and stay safe out there… MB More
poor service Every time I bring my 2017 Mustang Gt with performance package in for service they ruin the drain plug. It seems they use an impact wrench on the drai Every time I bring my 2017 Mustang Gt with performance package in for service they ruin the drain plug. It seems they use an impact wrench on the drain plug. I have replaced two of them so far. I have mentioned this to service advisor but it keeps happening. I will bring it for next service since I have paid for the service contract but DO NOT want them to change the oil. I would like to be refunded for the 2 new drain plugs I have purchased. Thank you, John Costanza More