Gaudin Ford - Service Center

I take it do Gaudin because I know the work will be done correctly every time correctly every time More

Worst cusomter service in service dept. Total joke. I tried to get my transit in for service and they said, well, back in 2018 you guys complained that your oil change was too long, so we're not going to tried to get my transit in for service and they said, well, back in 2018 you guys complained that your oil change was too long, so we're not going to ever service your vehicle. Yes the oil change took 2 hours linger than promised and instead of fixing the issue, they've banned us, lol. That's customer service for ya! More

was quick and easy this time buying a car AJ Watson was great. he showed me all about the car and if I had any questions to call him any time. great. he showed me all about the car and if I had any questions to call him any time. More

I travelled from Wyoming to Las Vegas and during the trip my car engine light came on. I contacted Gaudin Ford to discover what they could do get my car fixed and back on the road. Turned out that an Oxyge my car engine light came on. I contacted Gaudin Ford to discover what they could do get my car fixed and back on the road. Turned out that an Oxygen sensor had gone bad. Gaudin Ford, and more specifically, Ryan Burdick and technician, put my car in the shop and completed the task in amazing time. Ryan explained everything to me that would need to be done to get back on the road. Very detailed and specific so I would understand. Knowing that I was from out of town, Ryan worked with me on procedure and total cost. My experience with Gaudin Ford and Ryan was above expectations. Thank you Ryan, for making my experience with Gaudin Ford very pleasurable. More

Good service specially by Kevin and Moses Kevin the guy that works on service and Moses the sells man thank you for the amazing service you provide that works on service and Moses the sells man thank you for the amazing service you provide More

Yet again I need to thank the Service Team at Gaudin Ford, (especially “Christian” this time round) for continuing to offer nothing but exceptional Customer Service to their customers. Initially I ha Ford, (especially “Christian” this time round) for continuing to offer nothing but exceptional Customer Service to their customers. Initially I had stopped in to simply ask a question about a part on my car, within a few minutes of getting that info from “Christian” (my awesome Service Advisor), he was quick to point out a couple items that was recommended might need attention. Needless to say it was a good thing that I stopped by, what happened next was definitely not planned, I unexpectedly ended up leaving the car with the team so they can address a few items that were in need of repair / replacement. They also helped me with transportation arrangements. It definitely was not the goal of the dealership to “intentionally get me to drop my car off and charge me for things I didn’t need”, everything needed was 100% valid and for that I want to say again “many thanks” to Christian (Austin, Lisa and the rest of the Service Team & Mechanics) for their expertise, “empathy” and “attention to detail” with regards to taking care of their customers and for making sure of my vehicle’s continued health continues to be just that – healthy… All the best, stay well and stay safe out there… MB More

Nearly turned my car into a lemon I've been taking my car to Ford Dealerships for service for the past nine years. Up till now have never had any problems. I had visited two other For I've been taking my car to Ford Dealerships for service for the past nine years. Up till now have never had any problems. I had visited two other Ford Dealerships in Las Vegas before I responded to a mailer for a discounted oil change at Gaudin. I went in and was not aware of any issues. They did a 10 point check that included a power steering flush, and found an issue with a tie-rod assemby that had to be replaced. Somehow in doing the replacement they got oil all over the undercarriage. Also in their checks and work they lost the battery-tie-down bolt, and overtightened the oil nut. When my oil nut began leaking and my belts were squealing I took the car to a local oil change place and they showed me the oil leaking from around the nut. They also showed me the oil around the tire base and the bottom of my drive belt (the cause of the squealing was grease) from the shoddy repair. We fixed this issue by replacing the oil nut and shop cleaning. They also noticed that when I had my power steering fluid flushed Gaudin had replaced it with the wrong color fluid. I had the honest shop do all the work except the power steering fluid and the battery bolt. I replaced the battery bolt myself but took pictures of the color of the fluid in the power steering basin to send to Ford Corporate. I can't believe that single visit to Gaudin has cost me so many return service issues. More