Gault Auto Sport BMW

Very fair and personable service at this small dealer. Seems to rotate sales managers often but there is a core group there that I have worked with that have been very good to deal with... sales manager s Seems to rotate sales managers often but there is a core group there that I have worked with that have been very good to deal with... sales manager started to give me the stereotypical hard sell but he must have been just rotating in from the used car lot. Rich is a good guy, knowledgeable, low pressure, and prices are quite fair (for the record I am one of those people who believe that the dealer needs to make a profit, too, so I'm ok when we split the difference between invoice and sticker 25% to them and 75% of the benefit to me). They also don't play games with marking up money factors, doc fees, etc. Warranty service experiences have been good - loaners are available although require a bit of lead time. Overall I am very happy to deal on a personal basis with a small shop rather than be nameless and faceless at a big dealer (which I have been, elsewhere). I am also happy to be able to negotiate straight up with honest folks who don't try and play games. It doesn't mean that they've always accepted my first offer, but I've been pleased with the final results and upon doing research on deals other folks have gotten I've always felt that I've gotten deals that were at least very fair. Regarding the commenter who gave them low scores on the surveys and complained to BMW NA... I have no information as to your individual situation and whether you were treated fairly or not. Setting that aside, I do know that BMW NA relies extraordinarily heavily on these surveys, and they can have a very meaningful impact to the economics of the dealership and the individuals there. It appears to me to be one of those "Lake Wobegon" systems where you need to be above average, all the time. Check out forums like Bimmerfest, which have the details. Personally, I don't think that it's a good system for anyone, as it makes dealerships far more focused on the survey when they should be focused on giving good service (and I am saying this about all BMW dealers, not just Gault). Given that the dealership is a small one, and if you were giving them 1 out of 9 when they need to hit an 8 average, I can frankly understand them declining to serve you if they came to the conclusion that you were not a customer they would be able to satisfy. I can also understand that you would prefer not to go up to Syracuse; I think a substantial amount of blame lies with BMW NA, their surveys and incentives. More

Long story short, numerous problems with vehicle they couldn't fix, and when feedback was given to national BMW headquarters, local dealership wasn't too happy and literally barred me from using them fr couldn't fix, and when feedback was given to national BMW headquarters, local dealership wasn't too happy and literally barred me from using them from something as simple as an oil change ( I now travel to Syracuse, NY over 65 miles from Binghamton, NY for service)! Stay far away from Gault. I moved to this area from New York City and have dealt with 3 other BMW dealerships and have had EXCELLENT service, unfortunately, I can't recommend them for service!!!!I also took a claim out with the BBB for those of you whom are interested in learning more about this deplorable dealership. More

I needed an extra key for my 2001 325i. Unfortunately, I was out of town away from the dealership that sold me my bmw. I had my dealership use their dealership discount to call Gault which processed the cla was out of town away from the dealership that sold me my bmw. I had my dealership use their dealership discount to call Gault which processed the claim for me. Dave was super nice and the entire staff was nice. In the parking lot, some minivan was blocking my exit path and the staff immediately apologized and moved it out the way. I was in college back then so I thought they would treat me with disrespect but they have definately put customer service first. More

I was interested in buying another BMW. I had used BMW to I was interested in buying another BMW.<br>I had used BMW to trade<br>Sales Manager said " You want me to take that piece of junk"<br>I walked out of I was interested in buying another BMW.<br>I had used BMW to trade<br>Sales Manager said " You want me to take that piece of junk"<br>I walked out of dealership.<br><br>Service is outstanding however, just Sales is horrible More

Very Small Bmw dealer however I came in the afternoon and they took my car in right away. However they where unable to fix the problem and blamed it on another dealer not even offering to make an appointment they took my car in right away. However they where unable to fix the problem and blamed it on another dealer not even offering to make an appointment to fix it. However they told my they would work with me in the future. More