Gay Family Kia

Worst customer service ever We visited Gay family KIA to buy a vehicle (cash), after a looong wait around 40 min a customer representative finally showed us the car we were inter We visited Gay family KIA to buy a vehicle (cash), after a looong wait around 40 min a customer representative finally showed us the car we were interested on, we talked about numbers... then he played angry, he went back to the office to talked with the manager (I guess), then he came back and said; we cannot give you that price.. that was all.. no room for negotiation or the minimum action to kept the customer interested We ended up buying a TOYOTA Your loss More

Horrible Service We brought our Kia Sorrento to them for A/C check. It was not cooling, blower worked fine. First they told my wife that "the assigned to work on your We brought our Kia Sorrento to them for A/C check. It was not cooling, blower worked fine. First they told my wife that "the assigned to work on your car was not on that day' (why didn't they say that when we dropped the car off) , then there were no loaner cars (they didn't tell my wife that when we made the appointment, because she asked, otherwise we would have waited). Then when she calls the next day they have no idea what is going on with her car.."the GUY that handles her car is not working that day...) What a bunch of clueless goobers. Also there service area is way in the back of the car lot like some 3rd world junk yard. We finally got tired of waiting (over a week) and went and got her car and took it to a real mechanic who fixed it that day. DO NOT go to this dealer for any service on your car. You may never see you car again. More

Great car buying experience. Amber was amazing. She had answers for all of my questions. The Sorento that we bought was the second one, in a row, that we bought from Gay Family Amber was amazing. She had answers for all of my questions. The Sorento that we bought was the second one, in a row, that we bought from Gay Family Kia. More

Managed to lose my business I drove 38 miles to this dealership after confirming an attractive internet quote with Kilan. I was made to wait 25 minutes while he "worked out some I drove 38 miles to this dealership after confirming an attractive internet quote with Kilan. I was made to wait 25 minutes while he "worked out some numbers" with their new car manager. It was getting close to rush hour and dinner, so I went to the bull pen to tell Kilan my wait time was up. Instead of apologizing for the long wait, the sales manager Steve sarcastically said "Hey, Kilan, didn't you check to see if he had a time limit? You should have checked." I said "Thanks for the answer" and walked out. No one wants or expects to get a response like that when they are shopping for an expensive new car. Steve did everything to lose my business. My guess is, this dealership had no intention of honoring the confirmed internet price and Steve's smartass comment was designed to make me leave. It worked. I will never go back. More

Got what I wanted Gay Family Kia treats you like family and I had a great experience form the moment I walked into the front door. The Sales associate worked well and Gay Family Kia treats you like family and I had a great experience form the moment I walked into the front door. The Sales associate worked well and was a real trouper and put up with all my teasing and giving her a hard time but that's just me. Im not an easy customer but expect a lot from them. She and the rest impressed me and I will be back for my next purchase. Im eyeing that new Sorento More

Excellent Experience! Highly recommend! Our sales lady was very knowledgable and financing was quick & easy. By far the best car buying experience we've ever had! They work Highly recommend! Our sales lady was very knowledgable and financing was quick & easy. By far the best car buying experience we've ever had! They worked with our trade and got us out of there for where we wanted to be even with our negative equity. More

go somewhere else I have bought several cars and trucks from them!! It seems they dont want to sell cars!! I have bought several cars and trucks from them!! It seems they dont want to sell cars!! More

AWESOME!!!! WE HAD WENT TO MCREE FORD AND THEY COULD NOT GET WHAT WE WANTED SO WE WENT TO GAY AND GOT A NEW CAR.!!!! WE WERE VERY HAPPY... WE HAD WENT TO MCREE FORD AND THEY COULD NOT GET WHAT WE WANTED SO WE WENT TO GAY AND GOT A NEW CAR.!!!! WE WERE VERY HAPPY... More

great car buying experience The sales staff at Gay made it one of the most pleasant buying experiences I could ever have. They made my purchase easy and had a very great selectio The sales staff at Gay made it one of the most pleasant buying experiences I could ever have. They made my purchase easy and had a very great selection in stock. More

Deceptive advertising, A big con! Bait & Switch Scam Gay advertised Sarento in Autotrader.com Called, talked to Kilan verified price + TTL drive out. Get to dealer and all a bs Scam. Drove 40 miles for Gay advertised Sarento in Autotrader.com Called, talked to Kilan verified price + TTL drive out. Get to dealer and all a bs Scam. Drove 40 miles for scam. More