Gene Butman Ford

Brian came out to my house for a mobile repair. ...minor recall. He was a great ambassador for the dealer. He was very nice and explained how they can do all sorts of mobile repairs....oil changes ...minor recall. He was a great ambassador for the dealer. He was very nice and explained how they can do all sorts of mobile repairs....oil changes, and more right at the house. More

Everyone will have a story of a time when an auto service center didn’t do a job quite right, or one in which the final cost was higher than expected. It is a very rare situation where a service center will center didn’t do a job quite right, or one in which the final cost was higher than expected. It is a very rare situation where a service center will do a simple job so wrong in such an obvious way (and try to gaslight a customer) that they soon recognize that they have to make an immediate effort to fix their mistake. This is what happened to me, a 12+ year customer. A simple replacement of a pair of tires resulted in a broken TPSM, such that the auto had an immediate “DO NOT DRIVE” warning. The service guys did not call me about this when I was told to come in to get the vehicle, nor was it on the paperwork. They admitted they “noticed the warning” and had the audacity to suggest “maybe it was like that before you dropped it off”… please note this was NOT something they called me about before replacing the tires; because it WASN’T broken. It’s one thing to ask me to muster sympathy for a flustered tech who breaks a TPSM, but it is completely shady to damage a vehicle as part of service and simply hope that a customer isn’t going to notice. Could this be why they didn’t call me for pickup until after “everyone in the shop has gone home for the day”? I suspect the service center knew how bad this looked, because it took less than 5 minutes for a service manager to appear and agree to replace the broken TPSM. Now I have to hope that the there is no other damage that was not immediately obvious. I cannot imagine why a service center would choose to be so obviously deceitful. I’ve tolerated some sloppy work from them in the last five years, ranging from lost (i.e. not-replaced) battery covers, missing valve stem covers, cars being left unlocked in their lot, all the way to more serious issues like loose oil filters that leak and missed/ignored diagnostic codes. Sloppy work is enough to damage a reputation, what I experienced has earned them a very bad reputation. More

By far the best dealership around! Great sales team , service department and parts department. See Josh for your new car deal and Stu for your used car needs. Great sales team , service department and parts department. See Josh for your new car deal and Stu for your used car needs. More

Great experience buying my new Ford Bronco Sport from Josh and his support team. Very friendly and felt like I was dealing with a family member! ( the good kind) 👍 Josh and his support team. Very friendly and felt like I was dealing with a family member! ( the good kind) 👍 More

Awesome service department. I've gotten to interact with nearly all of the agents. They're pretty consistent. Prompt, courteous, cost sensitive and friendly...they actually knew I've gotten to interact with nearly all of the agents. They're pretty consistent. Prompt, courteous, cost sensitive and friendly...they actually knew my name upon arrival for appointment. Highly recommended. More

Friendly service and helpful employees just wish the communication between service department and customer were better, but they do try to help you communication between service department and customer were better, but they do try to help you More

Took my car in for service—Dominic was the representative in service—he went above and beyond helping me with my problem.He was working by himself and yet he stopped to help me .The problem was solved and fi in service—he went above and beyond helping me with my problem.He was working by himself and yet he stopped to help me .The problem was solved and fixed early the next day. I count this as very great customer service. He also didn’t try to sell me something I didn’t need like many dealerships—I really appreciate that More

Wonderful service! ! Always friendly and up front about price. Josh and the team are the best ! Always friendly and up front about price. Josh and the team are the best More

My experiences with other dealerships have all been unpleasant, but Dan at Gene Butman Ford was different. The sales experience was low pressure and respectful of my time and schedule limitations. Th unpleasant, but Dan at Gene Butman Ford was different. The sales experience was low pressure and respectful of my time and schedule limitations. The negotiations were professional, without any hidden costs. It was honestly the most enjoyable sales experience I've ever had. If you like to shop around, like I do, but Gene Butman Ford has your vehicle in stock, you can trust that they will give you the best price with a no pressure experience. -Michael Taylor More

Friendly people, great service always. Wouldn't go anywhere else. Been coming here for years and have never been disappointed. Wouldn't go anywhere else. Been coming here for years and have never been disappointed. More