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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.8
761 Reviews
Call Dealership (806) 355-7471
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3400 Soncy Rd.

Amarillo, TX

79119

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Showing 761 reviews

January 17, 2024

Great experience and a lot of help and support. Made sure I knew everything I needed and helped me get everything extra set up. Everyone was super polite and nice. More

by Wall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Joseph and Dustin Kidd
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Jan 21, 2024 -

Gene Messer Ford of Amarillo responded

We're thrilled to hear that you had a great experience with a lot of help and support. It's wonderful that we made sure you knew everything you needed and assisted in getting everything extra set up. Polite and nice interactions make the experience even better. Thank you for choosing us, and we look forward to serving you again! Safe travels!

January 16, 2024

The salesman did a really great job. He was not insisting like other salesman do. He let me take my time looking. Thomas Hubbard is the salesman I recommend. More

by Susana
Recommend Dealer
Yes
Employees Worked With
Thomas Hubbard
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Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

It's wonderful to hear that your salesman, Thomas, did a great job and gave you the space and time to look around without being insistent. A patient and accommodating approach can significantly enhance the car-buying experience. Thank you for recommending Thomas. Congratulations on your new vehicle!

January 16, 2024

Very competent kept informed. Great service tech. They got it out in a timely manner More

by Jgarner48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.C.
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Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

We are pleased to hear that you had a positive experience with competent and informed service, as well as a great service tech. Timely service is always a plus. We appreciate your business. We are excited to help you in the future.

January 16, 2024

The service department does a great job with customer service and completing the vehicle maintenance as promised. More

by Wab01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
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Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 16, 2024

Service department seems to have improved in the last few months. Jeremy is a great advisor. I appreciate his care and concern! More

by LLD
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Jan 19, 2024 -

Gene Messer Ford of Amarillo responded

It's wonderful to hear that you've noticed an improvement in our service department in the last few months and that Jeremy, your service advisor, has been great. Safe travels and continued satisfaction with the service for your vehicle!

January 16, 2024

Did a great job changing oil and rotating the tires. Appreciate the good work on my truck More

by Drlehrman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
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Jan 18, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 12, 2024

Customer Service rep Damian was great to work with. It took some time but vehicle was repaired and it was covered under warranty. More

by dewherr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian Dakota
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Jan 16, 2024 -

Gene Messer Ford of Amarillo responded

It's fantastic to hear that you had a great experience and that Damian provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 08, 2024

Service was efficient and low costing. The work that was needed on my vehicle was explained to me in detail. More

by vorsim8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Jan 10, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 01, 2024

Technicians came to our house to perform updates for the recall on our Mustang and Maverick. It was nice not to have to drop off vehicles or wait for service. More

by A Downs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Jan 03, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 31, 2023

Great service dept. Danny kept me well informed of the progress and was awesome to work with. Work was done well and timely. My only negative comment is that your lab More

by Dlwilliams99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Jan 03, 2024 -

Gene Messer Ford of Amarillo responded

It's fantastic to hear that you had a great experience and that Danny provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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