About Us
Copyright 2017 DR Media Holdings, LLC
Search
Back
Write a review

Gene Messer Ford of Amarillo

2.4

4 Lifetime Reviews

3400 Soncy Rd., Amarillo, Texas 79119 Directions
Sales: (877) 315-7172

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

4 Reviews of Gene Messer Ford of Amarillo

Sort by Write a review
February 03, 2017

"Don't trust them"

- sbroa

I know your not suppose to trust salesman in the first place but if you are looking at used cars there, be sure you have them print out the Carfax report so you can see it. They held back some huge details about the car that should have been mentioned but never did. Thank god we looked into it ourselves and got the Carfax ourselves and did not make the deal.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
salesman
January 13, 2016

"incompetent"

- cb65

I had a knocking sound from engine. It's still under warranty so I took it to Gene Messer. I asked for loaner car, they said they couldn't provide one until the 2nd week of working on it. I picked it up after they had it a week and it still has a knock. I spoke to technician he said he tightened some bolts on cam. He said he didn't think it was bad enough to cause further damage ,and he would try to find other car of same year and engine to listen to and compare sound. Sounds like they don't want to do warranty work because they don't make money on those repairs

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Faith, service writer. Jared, technician
October 23, 2015

"horrible Service "

- xlotus17x

This is about the worst service department I've ever dealt with in my life. My car broke down on Monday Oct 5th while still under warranty. I had it towed to gene Messer because that is where I purchased it. That day the service advisor Chris Davenport called and told me that it would be a couple days before they knew anything. 2 days later he calls back and says it's the transmission I asked him about a loaner car so I could get back and forth to work. He then said they (due to how strict ford warranty is) wouldn't provide a loaner car till they start the actual work on my car and he would let me know as soon as he knew something else. I called again and again left voice-mail after voice-mail and could never talk to him. After over a week with no response from him I called ford warranty direct. They (ford warranty) told me to have the car moved out of gene Messer and over to tri state ford to get the work started faster because gene Messer is backed up 3 weeks. I was also told as soon as it gets to tri state ford they would provide a rental car. So I tried to do that. I sent a tow truck to go get it from gene Messer the tow company calls and said they couldn't get the car because it was in pieces. This is after I called and talked to JC in service and he said that would be fine for them to get it. So a wasted road side assistance call to the tow company. So after 15 days with no car I get a call out of the blue to say my car is finished. I had somebody go pick it up for me due to the fact I was at work 50 miles away and no way to go get it. My friends bring my car to me and hand me the paperwork showing what work was done. On page 2 of the invoice it says the done a 99 point inspection and all is good except a oil filter leak. And even states the tread on the tires is OK at this time. Last time I had an oil change I was told and shown that the wear was bad on 2 tires all they had to do was look at them to see it. So I guess they BS the whole inspection but marked it as complete. I will never recommend Gene Messer Ford to anyone. And hope this helps someone make a decision on where to take there car for service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chris Davenport
February 24, 2015

"Service"

- mbailey

Scheduled ahead of time added services after arriving - car was ready when promised. Normally work with Isaac but Chris did a fine. Will use again

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Chris Davenport
1
1 - 4 of 4 results