Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Ford of Lubbock

Lubbock, TX

Overview
Reviews
Vehicles
4.5
399 Reviews
Call Dealership (806) 793-2727

6000 19th St.

Lubbock, TX

79407

Directions

By Type

Showing 399 reviews

June 01, 2024

A great staff very professional they took time to work with thanks to Alex Martnes and Mr. Gonzales. More

by Simon.lozada52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Martinez. M. Gonezales
Report | Print
Helpful
May 31, 2024

They accommodated me even while waiting on parts. Very good service. Will be back for future services. More

by hill.chris0753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
Report | Print
Helpful
May 31, 2024

Aryan and the crew at Gene Messer Ford are simply the best. Great communication and an efficient service department. Best Ford dealership in the area. More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aryan
Report | Print
May 31, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to learn about your positive experience and the great assistance provided by Aaron! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

Helpful
May 31, 2024

Was called/ texted BY the dealership to come in for service/oil change. Asked for a price and was quoted a TOTAL amount. Needed an oil change anyway and chose the dealership only because I thought they More

by dingoes.stumps.0s
Recommend Dealer
No
Employees Worked With
Ana, Jason,
Report | Print
Helpful
May 31, 2024

We had a very good experience shopping and buying a new vehicle with Emily at Gene Messer Ford. More

by k1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Paz
Report | Print
Helpful
May 30, 2024

The service advisor that helped me was extremely friendly and helpful. He answered all the questions and I had. More

by Dustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
May 31, 2024 -

Gene Messer Ford of Lubbock responded

We are delighted to know that your experience was friendly! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

Helpful
May 24, 2024

The entire buying experience wasa pleasure. We worked with Emily and she was courteous and professional throughout the entire process. I have worked with many dealerships across the country and More

by stephen.muldrow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Paz
Report | Print
May 28, 2024 -

Gene Messer Ford of Lubbock responded

Thank you for sharing your wonderful buying experience at Gene Messer Ford Lubbock! We're thrilled to hear that Emily provided courteous, professional, kind, prompt, and upfront service throughout the entire process. It's fantastic to know that you were impressed by her handling of every aspect of the process. We appreciate your kind words and look forward to serving you again in the future.

Helpful
May 23, 2024

Got a good deal on a car that I like very much. They were very easy to work with. More

by csolo
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caitlyn
Report | Print
May 24, 2024 -

Gene Messer Ford of Lubbock responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

Helpful
May 22, 2024

Very helpful and very friendly. Good work,ethical standards are great and letting you know you are appreciated. More

by Smitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo Garcia
Report | Print
May 22, 2024 -

Gene Messer Ford of Lubbock responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 21, 2024

The customer service at Gene Messer Ford is top notch. When I voiced concerns over my 5th tire being rotated in, they didn't hesitate to make it right and provide extra free services for the inconvenience More

by remicat1822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cadyn Campbell
Report | Print
May 22, 2024 -

Gene Messer Ford of Lubbock responded

It's wonderful to hear about your positive experience with the customer service at Gene Messer Ford! It's clear that we prioritize customer satisfaction and are willing to go the extra mile to make things right. Offering extra free services shows our commitment to ensuring a great experience for our customers, even in challenging situations.

Helpful
1
2
...
40