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Gene Messer Hyundai

Lubbock, TX

4.4
437 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 437 reviews

July 12, 2025

Gene Messer Hyundai does an exemplary job. They are most courteous, honest and sincere upfront employees who will go out of their way for anyone.. More

by fredeckert2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Jul 14, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2025

Great customer service from Victoria and Stephanie. I would recommend this service center for repairs. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria, Stephanie
Jul 13, 2025 -

Gene Messer Hyundai responded

Hi, thanks for your praise and kind comments about Victoria and Stephanie. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2025

I had such a good experience there. Everyone was nice kind, and helpful. I would highly recommend it. More

by M2barbee2220
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
G gutierrez
Jul 11, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 05, 2025

We recently bought a Dark Blue Hyundai Sonata L that had hail damage. The hail damage was covered by dust and we underestimated the extent of the damage and took the hail discount. The Hyundai dealer amaze More

by maryhickey05
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Cantu and others
Jul 06, 2025 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2025

Comfortable wait and the service advisor was able to answer all my questions. The wait time was moderate. More

by dtillery948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 06, 2025 -

Gene Messer Hyundai responded

Hello, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2025

I recently had my car serviced here and was really impressed! The customer service was excellent everyone was friendly, helpful, and professional. They were fast, efficient, and made the whole process More

by faith.rios022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jul 01, 2025 -

Gene Messer Hyundai responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Hyundai. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 28, 2025

I have had a positive experience at this dealership and with this service department in the past, but on 6/25 I had a negative service experience. I waited more than 3 hours for a scheduled oil change, I More

by KWALLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
Jul 01, 2025 -

Gene Messer Hyundai responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Brendan Cimino General Manager bcimino@group1auto.com

June 27, 2025

Very helpful work to make everything just right Ago is very helpful and nice I have found my new dealership for my hole family More

by Coach Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo
Jun 27, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

Ivan Munoz is the best salesperson I’ve ever meet. He’s so nice and helpful. Thank you Ivan 👍 More

by Jayfengwang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Jun 30, 2025 -

Gene Messer Hyundai responded

Hi, we're happy you found Ivan to be so supportive during your experience here at Gene Messer Hyundai. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 26, 2025

Great customer service, comfortable waiting area. Nice amenities. They know my time is valuable meet my expectations More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jun 26, 2025 -

Gene Messer Hyundai responded

Hi David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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