
Gene Messer Hyundai
Lubbock, TX
Filter Reviews by Keyword
By Type
Showing 426 reviews
Polite, keeps you updated during the process that they're working on your car. Keeps you informed and what's going on. Everyone has a smile and you have a good feeling about being there working on your car. Keeps you informed and what's going on. Everyone has a smile and you have a good feeling about being there More
The service department for warranty work is the absolute worst. I will never buy a care from this dealer again because of it! I was told I’d receive a phone call when a part came in for my warranty work. I worst. I will never buy a care from this dealer again because of it! I was told I’d receive a phone call when a part came in for my warranty work. I waited months. I finally called and no one would get back to me. I called 3 more times and finally got some help from a young man named Daniel. Then while working on my car the mechanic broke another piece of my car. I finally just went and picked up my car after over a week of waiting for the part that still wasn’t in. They said they would call when it came in. 2 months later and still no call. This place is a joke and I’m very disappointed!!! More
Chris Negen in the service department has been awesome past few times even when Victoria was supposed to help but really didn’t seem to care. He is always courteous and answers all our questions no matter past few times even when Victoria was supposed to help but really didn’t seem to care. He is always courteous and answers all our questions no matter what. We had to have a part ordered for our Santa Cruz for the hood and most recently this week fender trim parts. All service people should be like him. We’ll ask for him every time. More