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Gene Messer Toyota

Lubbock, TX

4.7
933 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 933 reviews

September 10, 2025

Dealership was good. Treated me well. I have bought several cars from them and will continue to do so if salesman Jake Chester remains with the company. More

by Carlton
Recommend Dealer
Yes
Employees Worked With
Jake Chester , Brady Keys
Sep 11, 2025 -

Gene Messer Toyota responded

Hi Carlton, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Thank you again, and have a fantastic day!

September 10, 2025

The service department is always fast and efficient. The work gets done in a short while and is always completed earlier than it’s estimated. More

by Johneb1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Sep 12, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2025

I had my oil change, and Jessie was very nice to me. I didn’t have to wait for long. More

by dplt0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie, Brady Keys
Sep 11, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

September 05, 2025

Great service. Great help Checking in vehicle very nice and respectful. Thank you for your help More

by teena.buie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Sep 07, 2025 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 04, 2025

Always professional and efficient. They care about my time and communicate well. Worth the 2 hour drive to have them service my Tundra. David has great customer skills. More

by Lhannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Brady Keys
Sep 07, 2025 -

Gene Messer Toyota responded

Hi, thank you for such a great review! We love hearing that our professional and efficient service is appreciated. We truly value our customers' time and strive to communicate effectively. Thank you for making the two-hour drive. We are honored to have your trust in servicing your Tundra. And we agree: David has excellent customer skills!

September 04, 2025

Great experience at Messer Toyota in Lubbock. Coope did an exceptional job of selling us a new vehicle. More

by Sammy H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper D
Sep 07, 2025 -

Gene Messer Toyota responded

Hi Sammy, thank you for choosing Messer Toyota in Lubbock for your new vehicle! We hear that Coope provided exceptional service and made your experience great. We hope you enjoy your new ride!

September 03, 2025

They were very thorough and transparent. They helped me quite a bit, more than most places would. They even gave me a free ride to and from the dealership. Love their service. More

by William Hummeldorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Sep 07, 2025 -

Gene Messer Toyota responded

Hi William, we are so happy to read such a great review about Gene Messer Toyota! We hope you have a great day!

September 02, 2025

I brought my car 4-Runner in to have the brakes checked and they looked them over and gave me piece of mind that they were all good. More

by cmtriplett1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda in the service department
Sep 07, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 02, 2025

Great customer service just waiting to long on the broken fender that's supposed to get repaired and some scratches that were supposed to get buffed out but other than that I strongly recommend for anyone lo More

by Adamcartwright1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Sep 07, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 29, 2025

I had received notification of a recall on my vehicle. When I contacted Amanda, it was dealt with promptly. She also suggested a much needed clarifying of my headlights. Thank you! More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 01, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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