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Gene Messer Toyota

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
1,112 Reviews
Gene Messer Toyota is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Amarillo and Midland. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey.
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6102 19th St

Lubbock, TX

79407

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Showing 1,112 reviews

April 05, 2026

The service yesterday on my Tundra truck was great! They did a fantastic job and I was happy. More

by jeffkim2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby Cook
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Apr 07, 2026 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

April 04, 2026

Great service. Took care of some factory recalls and did my 10000 mile service. Took care of everything. More

by john.patrick.gable
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 04, 2026

Amanda was friendly, courteous and professional. She communicated promptly and efficiently. I absolutely recommend the service department at Gene Messer Toyota. More

by almaquinones2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
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April 04, 2026

Gene Messer Toyota Service Department takes great care of their customers! I have taken my Prius to them for over 10 years. They keep you informed + let you know if they discover additional problems. Toda More

by Karenvip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 02, 2026

Service was performed quickly and my oil change was completed in less than than time is told. More

by rick3031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
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Apr 03, 2026 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 02, 2026

The agreement was honored 100%. No funny business. In and out in 45 minutes with the keys. More

by dvp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Heald
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Apr 03, 2026 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2026

Great service. Addressed my issues with my Camry’s alignment that the other Toyota dealership okayed with no issues. Highly recommended and will use their service a More

by dafb0121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
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Apr 04, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2026

The service was great. The staff were friendly and efficient. I’m happy with my purchase. More

by Leslie.Deeann.c
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry
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Apr 04, 2026 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 30, 2026

I ton my car in for a check engine light. When they told me what the problem was I explained that the radiator was previously replaced by an auto body shop because I hit a deer over a year ag More

by MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brady Keys
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2026 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. If you would like to discuss this issue further, please reach out to me directly, thank you for your time. Dave Randall Service Director Group 1 Toyota Hub City 806-748-4801 drandall@group1auto.com

March 27, 2026

I have my Lexus serviced at Gene Messer Toyota. They have always been very accommodating and reliable. In addition they make you feel like they genuinely appreciate your business. This is such a sh More

by fwsmithauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack , Dave Randall , Jesse Paez
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Mar 28, 2026 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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