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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.8
467 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 467 reviews

May 17, 2024

I’ve carried our car there several times and have always received a quality job.I will continue to have my service done there. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
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Helpful
May 16, 2024

Very customer friendly. The sales person was very pleasant and knowledgeable about the vehicle we looked at. More

by Dkalski44
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny did a great job with the sale, Joe Enriquez
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Helpful
May 15, 2024

I am not pleased with my services at all. Things that were advised to me that were going to get replaced didn’t happen. Theses things were advised to me during the test drive would get fixed. More

by linda.barrera1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wish not to provide
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May 16, 2024 -

Gene Messer Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 15, 2024

This was a much better experience than I have had previously. There were several service advisors and mine came over right away to check me in. He took detailed notes. When I came to pick my car up, More

by Allencltcu1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. Adam
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May 17, 2024 -

Gene Messer Toyota responded

Thank you for sharing your feedback with us! We're delighted to hear that your recent visit was much better than previous ones. Our goal is to provide exceptional service, and we're glad to know that your service advisor promptly attended to you and took detailed notes. It's wonderful to hear that you felt valued as a customer during your check-in and check-out process. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service in the future.

Helpful
May 09, 2024

The service department at Gene Messer Toyota is friendly, knowledgeable, and very helpful.i wouldn’t do business at another dealership. More

by DebbieRav4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Randall
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May 11, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 04, 2024

Awesome people great service easy to talk to , experience was amazing.they explained everything to us and asked if we had any questions please feel free to ask. More

by louislerma145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 07, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was amazing! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 04, 2024

Simple appointment set up and very Easy quick polite professional service. Stress free oil change tire rotation More

by ab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
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May 07, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 03, 2024

The service was awesome and they provided a recommendation in other for me to save money. They called an uber to take me home and once the car was ready, they called me immediately with my car More

by abdullahibaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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May 05, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was awesome! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 03, 2024

The service advisors at Gene Messer Toyota always take excellent care of all my automotive needs. More

by Pat O’Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Paez
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May 07, 2024 -

Gene Messer Toyota responded

We're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 02, 2024

Kolby was very up front with us and informative, to help us find what we were looking for. He was patient and got us in the vehicle we wanted. More

by Bonnie07guerrero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kolby Cook
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May 07, 2024 -

Gene Messer Toyota responded

Congratulations on your new vehicle! We're thrilled that Kolby provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
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