Genesis Santa Monica

Amazingly terrible. Calls not returned. Knowledge non-existent. Would not purchase a glass of water from this poor excuse of a dealership. Calls not returned. Knowledge non-existent. Would not purchase a glass of water from this poor excuse of a dealership. More

Great cars, and service started well for my first year, but now on year 3, there has been a huge decline. Multiple service advisors, no one calls back. Service dates 6 weeks out. Will not be leasin but now on year 3, there has been a huge decline. Multiple service advisors, no one calls back. Service dates 6 weeks out. Will not be leasing another Genesis, which is too bad as the cars themselves are excellent. More

Service department attempts to be conscientious but communication is THE WORST.I could write a novella about my experiences. A plus is that their valet service is great. I have included comments about communication is THE WORST.I could write a novella about my experiences. A plus is that their valet service is great. I have included comments about communication with every follow up after service. Communication HAS NOT improved. More

awful experience with the service department, after "service required message "appeared I tried several times to call the service department, nobody picked up the phone, left messages with phone number "service required message "appeared I tried several times to call the service department, nobody picked up the phone, left messages with phone number no response additionally, one of the fobs stopped working, frustrated I drove to t the dealer, finally after waiting for an hour the service person had a dismissive attitude told me ignore the service message and told me to come back in SIX weeks because they were busy and short of staff. so now I don't know if I should be driving the car and still have only one key working, not the response I'd expect from a so-called luxury brand especially compared with my Jaguar and Cadillac service departments More

Bought a GV70 from them new. Agreed upon a price but salesman tacked a service contract on without my consent. Have been charged extra and to make matters worse the dealer cancel Agreed upon a price but salesman tacked a service contract on without my consent. Have been charged extra and to make matters worse the dealer canceled it without my knowledge. I'm being charged more than agreed for nothing in return. Customer service is non-existent and they do not return calls. The vehicle is great but I will never buy Genesis again. Not a luxury experience at all. One star directed at new general manager Glen Moya, the replacement for Tammy Weaver, as he does not acknowledge customer concerns. I would advise not doing business here due to fraudulent practices More

I’ve experienced extremely slow service from Genesis Santa Monica. Took close to 6 weeks to get them to complete DMV paperwork so I could get registered and a license plate. Extremely frustrating with n Santa Monica. Took close to 6 weeks to get them to complete DMV paperwork so I could get registered and a license plate. Extremely frustrating with no sense of urgency. I didn’t receive an owners manual with my GV80 and it’s been over 2 months- I tried calling Genesis Customer Care and they just refer me back to the dealership who is of no help and says they don’t or can’t get one - REALLY! Ugh! How frustrated do you want to be when you need service and help from the dealership? Buyer beware. More

Genesis Santa Monica has the worst customer service of any car dealership. Been trying to get them to complete DMV paperwork so I can get pink slip and license plate. After countless calls and emails no o any car dealership. Been trying to get them to complete DMV paperwork so I can get pink slip and license plate. After countless calls and emails no one has responded to anything. I DO NOT RECOMMEND. More

This was by far the worst car-buying experience in my life. Everything that could be screwed up was screwed up. It's been two months and I still do not have what is needed to register the vehicle. We had life. Everything that could be screwed up was screwed up. It's been two months and I still do not have what is needed to register the vehicle. We had an agreement that they would pay for the 2-week expedited service. They did not. They did not remove the fingerprints of the previous driver and I have I do not have the authority to change certain settings as a result. They did not send the two keys so I could override the options. Every part of the transaction was delayed and often misrepresented. Jaime does NOT return calls. Read other review sites. The ratings are terrible. My local dealership is going to charge $500 for the needed key and I need to drop it off for a few days because there are other issues that were present immediately after purchase. More

The service writers are courteous and accommodating. There are no complaints with the service. I have used two other dealers and this one is best. There are no complaints with the service. I have used two other dealers and this one is best. More