Genesis of Northwest San Antonio

Nice new area to drop the vehicles for service. Friendly and prompt customer service. Very pleased. Friendly and prompt customer service. Very pleased. More

Fast and friendly Tony was great they had coffee and water they had knowledge of the vehicle just a all around great dealership water they had knowledge of the vehicle just a all around great dealership More

Very receptive to my needs in getting my maximum trade and getting the vehicle within my budget. and getting the vehicle within my budget. More

I wish I could give this place 0 stars. The lack of communication during the sales process partnered with a lack of empathy and care for customer service is atrocious. We bought a car fr The lack of communication during the sales process partnered with a lack of empathy and care for customer service is atrocious. We bought a car from the Genesis side with Tom. He was pleasant enough but very pushy and definitely did not listen to my needs. I explained that I needed a reliable vehicle as I have 4 kids. He promised me up and down that the car he was selling me was safe and had no mechanical issues. As soon as I drove off the lot after purchasing my vehicle with a higher apr than expected…the service light came on. I informed him and he said it was probably just needing to be reset, but to bring it back to service..so I did. I’m not sure if they even did an oil change as promised and & “multi point inspection” that they spoke of Then within a couple days the brake light came on and we found out that the brakes were needing to be replaced and barely had any pad left. When I brought it back to them he said “these things need to be replaced sometimes it’s a used car” and I had to argue with them to replace them. They took the car and “did the brakes” We were at my mother in law’s house when my bf and his dad opened up the hood. They found out that this idiot service dept also didn’t put the filter in correctly when servicing it & the filter was getting wet and was completely bent and ruined. We replaced that ourselves. Well about two weeks later my brakes start making grinding noises and we find out that they didn’t complete the job correctly with the brake pads. They didn’t torque the caliper bolts correctly and the caliper came off completely and caused major issues to the brake system. We had to take it back a 3rd time and have them fix the brakes that they messed up. That time they left me, a mom of 4, out of a vehicle for 2 days while they fixed their own issue due to negligence, because they “had no loaners available” We are now on month 4 and my service light keeps coming on. My boyfriend had to keep topping off oil, so he decided to check the engine. Turned out I have oil in my coolant. We called twice with no call back, so we went into the dealership to try and give them an opportunity to make it right. What kind of idiot mechanics teamed with idiot salespeople… their way of “making it right” was offering me $8000 less on trading in a xxxx vehicle that they sold me to sell us an overpriced vehicle they had sitting on their lot for months. So apparently they sold me this vehicle for $8000 over its worth and can’t even take their own trash back for the price they sold it to us for. You are welcome for giving you a mechanically sound trade in & taking this junk off your hands. The whole place is under construction because they gouge their customers and refuse to take accountability. Save yourself a trip and go to another dealership. More

The experience was great at the dealership Shane our sales was great very helpful knowledgeable sales was great very helpful knowledgeable More

Tony, was very professional, knowledgeable and patient in explaining everything about the cars as we tested a car that helped convince us to buy one. explaining everything about the cars as we tested a car that helped convince us to buy one. More

great service and always a speedy process. pleasure doing business with this dealership and will continue to come back. pleasure doing business with this dealership and will continue to come back. More

Very enjoyable experience. The salesman was very personable and knowledgeable about the vehicle, and closing the deal to purchase was a breeze. The salesman was very personable and knowledgeable about the vehicle, and closing the deal to purchase was a breeze. More

Salesman was very polite and courteous and very knowledgeable about the product. Also, service was quick and there was no pressure applied to make the sale. knowledgeable about the product. Also, service was quick and there was no pressure applied to make the sale. More

Overall, a fantastic experience. They are currently in temporary buildings, but that does not reflect the level of service I received. I was promptly greeted and attended to. Shane They are currently in temporary buildings, but that does not reflect the level of service I received. I was promptly greeted and attended to. Shane, the sales associate, was very accommodating allowing me to test multiple vehicles and trim levels. He followed up with me the next day and invited me back the next day to test drive again while I was deciding. The purchase process was easy and did not take very long. The business part was easy and fairly straightforward. In addition to being a great experience, I am also very happy with my purchase. I highly recommend Genesis and Red McCombs Genesis of Northwest San Antonio. More