Gengras Volvo Cars North Haven

Service is horrendous! Just got eff’d once again by this place. I literally don’t have the time to list all that specifics that have gone wrong over the last 11 months with Just got eff’d once again by this place. I literally don’t have the time to list all that specifics that have gone wrong over the last 11 months with repair after repair and then getting the car back after several days (never a loaner for us) with either more of the same issue, a new one or the initial issue unresolved. They are liars, scammers and are literally making me broke due their xxxxxxxx!! More

I recently purchased a 2020 Volvo XC90 Inscription from Genras Volvo Cars In North Haven. I could not have been happier with the great customer service that my wife and I experienced from Brian Langley and Genras Volvo Cars In North Haven. I could not have been happier with the great customer service that my wife and I experienced from Brian Langley and John Daley. We love our new vehicle! 👍 More

Service is awful. When scheduling a 10,000 mile service of my Volvo XC90 I made an appointment more than a month in advance for 7:45 am. I received several reminders of When scheduling a 10,000 mile service of my Volvo XC90 I made an appointment more than a month in advance for 7:45 am. I received several reminders of my appointment via phone and email. I dropped off my car at 7:30 am the morning of the appointment and did not hear back from the service appointment so I called the service department at 2:00. The service person told me that the time of my appointment doesn’t matter as it doesn’t mean when the car is going to be seen and that my car had not even been brought in yet. And further more, if I had waited i would have been priority no matter what time my appointment had been. If you are going to call it an appointment, it better be serviced and ready in that time frame. I made this appointment for my day off and while my children are at school. Now my car won’t be ready for me to get the car and pick up my children. I will not be using this service department again and will use a different dealership when my lease is up. Unacceptable. More

The entire managerial team is lazy and no work ethic I had to pick up two fleet vehicles from the dealership and they were not even helpful or insightful..... Gengras should fire them all... They didn't I had to pick up two fleet vehicles from the dealership and they were not even helpful or insightful..... Gengras should fire them all... They didn't even show me how the car works More

New Volvo Purchase-Great Experience This is our third Volvo purchase, but first visit to Gengras Volvo. Our buying experience was efficient, friendly, and without pressure. We greatly en This is our third Volvo purchase, but first visit to Gengras Volvo. Our buying experience was efficient, friendly, and without pressure. We greatly enjoyed working with RJ Sullivan, who was patient, listened well, and worked effectively with the dealership team to construct a trade in package that met our needs. More