Gengras Volvo East Hartford

Gengras Volvo in East Hartford (EH) advertised a used Audi for sale on its website. I wanted to test drive and likely buy the Audi for cash. I clicked on the “get today’s price” link and provided all of Audi for sale on its website. I wanted to test drive and likely buy the Audi for cash. I clicked on the “get today’s price” link and provided all of my contact information so that a Gengras representative could reach me by phone, email or text. As a serious buyer, I stated that this would be a cash sale and that I wanted the final price out the door and to test drive the car. Gengras reps immediately called me, texted me, and emailed me. During a telephone call a Gengras rep advised me that the Audi was not actually in EH but was in Fairfield. The rep further advised that Gengras would transport the Audi to EH for me. This was on a Thurs. I requested to see the vehicle on Saturday. The representative advised that she would confirm the transport for Saturday and get back to me to secure an appointment time. Later that day, she advised that Gengras could not transport the vehicle to EH until Tues or Wed. I requested to see the vehicle on Tuesday morning and the rep confirmed. A short time later, she contacted me again to tell me that the transport would not take place until Tues afternoon. At that point, we scheduled a 2 PM appointment for me to test drive the car. At 1:30 PM on the Tuesday, I contacted Gengras by text to confirm the appointment and that the car had in fact been transported to EH. A make sales rep from Gengras called to tell me that the car was still in Fairfield. I explained that I was upset having waited 5 days to see the car and because I had a 2 PM appointment and no one from Gengras had the courtesy to tell me that Gengras failed to deliver the car as promised. The Gengras sales person said that he would look into it and get back to me. He called back a short time later and advised that the car was under deposit in Fairfield. I asked him how that was possible when I had been waiting five days for the car to be transported to EH for my test drive and likely purchase. He essentially told me that it was my fault because I did not leave a deposit to secure the Audi. At no time did any of the Gengras representatives who responded to my initial inquiry via email, text, and telephone advise me that I needed to leave a deposit to secure the car‘s transport to EH. In fact, none of them mentioned anything about a deposit. After chastising me for not leaving a deposit, the Gengras representative then attempted to sell me three other cars that Gengras has for sale. I advised the representative of the safety features that I was looking for in a car and that my price point was comparable to the price of the Audi. He then criticized my “laundry list “of options and told me that would be difficult to find at my price point. I explained to him that that was precisely why I called Gengras the previous Thursday with the intention of purchasing the Audi – because it had the safety features that I was seeking, reasonably low miles, and was in line with my price point. I am extremely disappointed and frustrated to not only have lost out on the purchase of the Audi but I also missed out on purchasing cars from other entities that I did not pursue because Gengras representatives falsely led me to believe that Gengras would transport the Audi to EH for my test drive and purchase. I’m not sure if this was an intentional bait and switch, but it certainly felt like one to me. Every car that the salesman suggested as an option for me was more expensive than the Audi that I intended to purchase, has higher miles and/or lacked the safety features that I am seeking. At this point, I am not even sure if the Audi was ever actually available or was simply intended to lure in buyers like me to induce us to purchase other more expensive vehicles. The irony to me of this situation is that I chose a big-name car dealership rather than a Mom and Pop shop because I was concerned about deceptive sales practices. More

I’ve leased my Volvo XC90 for three years and I’m now buying it off a lease. It’s been the perfect car and I love it. Today I brought it into the service center and got the same quality service I have fo buying it off a lease. It’s been the perfect car and I love it. Today I brought it into the service center and got the same quality service I have for the last three years. They gave me a ride home after I dropped the car, and picked me back up when my car was done. Everyone I came in contact with had a great attitude. They make my car maintenance completely hassle free. More

Buyer Beware . Very dissappointed with the sale of the Xc60 I purchased in July 2022. Has been nothing but trouble ever since ! Infotainment system is so bad! So m Very dissappointed with the sale of the Xc60 I purchased in July 2022. Has been nothing but trouble ever since ! Infotainment system is so bad! So many gliches . Freezes where I cannot use the radio, phone . Apple play freezes. Goes offline constantly. Have to restart the system and sometimes doesn’t work . Warning lights come on while you’re driving ! Scary especially when you’re on the road a lot and have a child in the car . Outrageous that I have to be stuck with this car with all these issues ! Obviously there is something. Wrong with it ! They don’t see it ! Got locked out totally right after I bought the car . Road side assistance couldn’t even help or send a car until 24 hrs later . They use a 3rd party not even affiliated with Volvo . Wanted a buy back after 5 days . I would have never of bought this car if I new there was a new system that was not functioning right. No A.M radio, They washed their hands after they sold the car and not sympathetic to what I’m going thru. I would not trust this Xc60 inscription ! More

I felt welcomed and part of the Gengras Family at my first appointment. I am happy with my purchase of a Subaru Crosstrek. first appointment. I am happy with my purchase of a Subaru Crosstrek. More

Beginning of June I had my car for a regular service and service was great. Yesterday I brought my car for service with a very unusual problem. My sunroof was making gurgling noise during driving at certain service was great. Yesterday I brought my car for service with a very unusual problem. My sunroof was making gurgling noise during driving at certain speed in a rain. Being in the car business myself I know how difficult can be to fix anything that happens only in certain conditions but they acknowledge my issue and found solution how to fix it. Service advisor Pete and technician Francisco kept me informed through the whole process. Absolutely amazing service. More

Be very cautious about promises and warranties. The accessories like tow hitches do not perform as promised and the dealership response is delay/ forget/ignore. They then promise to make it right, don accessories like tow hitches do not perform as promised and the dealership response is delay/ forget/ignore. They then promise to make it right, don’t return phone calls and provide silly solutions that make the hitch worse. You will never have these problems with other cars guaranteed! The service team is below par and they claim to be expert problem solvers. However the workmanship is shoddy and they can’t measure for a hitch sleeve. Never again Volvo. More

I started the car buying process at the start of the year and Gengras Volvo was my first stop. I was set up with Adam Whitford to start discussing car options and availability. The initial visit was excell and Gengras Volvo was my first stop. I was set up with Adam Whitford to start discussing car options and availability. The initial visit was excellent. Adam was extremely knowledgeable about the product he was selling and really tailored the experience around exactly what I was looking for. He understood I was not making a decision at that point since I planned to test drive several other vehicles. In the end, I ended up coming back to make a deal with Adam at Gengras. 1) I loved the car 2) The dealership environment was clean, professional, and relaxing. 3) The other staff members were extremely friendly and helpful. 4) Adam was a major contributor to me choosing this car at this location. The service he provided was top notch. We kept in touch throughout the entire process, he was very helpful in exploring ALL options, and was never pushy. When it came to making a decision, it was an easy one for my wife and I. This was possibly the best sales experience I've had! Eric G. More

Hello my name is John Fair. During a recent visit had to Gengras Volvo in East Hartford, I had a pleasant experience. The Salesperson (Adam Whitford) was very helpful, personable and for a young person ver Gengras Volvo in East Hartford, I had a pleasant experience. The Salesperson (Adam Whitford) was very helpful, personable and for a young person very knowledgeable about the car he was attempting sell me. I can't say no more about his pleasant attitude. More

Very professional and responsive. Dealt with Chris Coriano who worked hard to get things done. The vehicle that I was looking at buying was a beauty. Coriano who worked hard to get things done. The vehicle that I was looking at buying was a beauty. More

I inquired about a car listed on their website that was posted at $45,699. The salesperson (Tyler Hackett) responded to let me know the price had gone up to $46,000, more than $1,200 higher. Not sure what posted at $45,699. The salesperson (Tyler Hackett) responded to let me know the price had gone up to $46,000, more than $1,200 higher. Not sure what kind of scam they have going on there. More