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Gerald Ford of North Aurora

North Aurora, IL

4.7
153 Reviews

208 Hansen Blvd

North Aurora, IL

60542

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153 Reviews of Gerald Ford of North Aurora

May 29, 2025

Everyone that I’ve always dealt with at Gerald ford has been outstanding!!! I have dealt with so many people in different areas, Sales, Service Finance Ect, all involved. Can’t say Enough!!!! Will alway More

by markmaxwell1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaine Garcia, Jeff Gerald, Tom Kastrati
May 29, 2025 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review, Mark! I truly appreciate your kind words about our team at Gerald Ford. It's fantastic to hear that you've had such positive experiences across sales, service, and finance. We are committed to maintaining our superior customer service, and we look forward to serving you again for all your sales and service needs in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

May 29, 2025

Great customer service and the sale team is very friendly and not pushy on closing a deal More

by Jamesbohne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
May 30, 2025 -

Gerald Ford of North Aurora responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great experience with our customer service and found our sales team friendly and accommodating. At Gerald Ford, we aim to provide a comfortable environment for our customers. We appreciate your review and look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

May 22, 2025

Carlos from service did a great job on taking care of my truck Tom GM resolved my problems More

by ROLNDV1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
May 22, 2025 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! We’re thrilled to hear that Tom GM was able to resolve the issues with your truck. Carlos at Gerald Ford takes pride in providing quality service, and it’s great to know that you had a positive experience. We look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

May 20, 2025

Frankie was fantastic to work with! I wanted a specific vehicle and he worked his magic to make it happen. Thank you Gerald Ford and Frankie! More

by dirksie89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Szot
May 20, 2025 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! We’re thrilled to hear that you had a fantastic experience with us and that Frankie was able to help you find the specific vehicle you wanted. Your satisfaction is our priority, and we appreciate your support. We look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

May 19, 2025

It’s a 50 50 proposition on what type of work and communication I will get from this dealership. On my original service request, my right strut was defective. They recommended both be replaced althou More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos and Vito
May 13, 2025

Excellent and quick service on my 2025 Ford bronco sport. Schedule the appointment was simple and easy on their website without any issues and all integrated within the Ford mobile app. More

by PappasB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vito Lahey
May 13, 2025 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent and quick service on your 2025 Ford Bronco Sport. It's great to know you found scheduling your appointment easy through our website and the Ford mobile app. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

March 25, 2025

Great service Got me in without a appointment. Saved me from coming back. Highly recommended More

by Mxfan33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Mar 25, 2025 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I'm glad to hear that you received great service and that we could accommodate you without an appointment. Your recommendation means a lot to us at Gerald Ford, and we look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

March 24, 2025

Third vehicle I have purchased through Gerald Ford, always a great experience. I would recommend the dealer to anyone More

by larry.wenk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan, Jeff Gerald, Tom Kastrati
Mar 25, 2025 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review, Larry! We're thrilled to hear that you've had great experiences each time you purchased a vehicle through Gerald Ford. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

March 18, 2025

Very pleased with all service technicians, and all employees, I highly recommend Gerald Ford to family and friends More

by Slugger710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service employees
Mar 18, 2025 -

Gerald Ford of North Aurora responded

Thank you for your wonderful feedback! We’re thrilled to hear that you were pleased with our service technicians and employees. Your recommendation means a lot to us, and we appreciate you sharing your positive experience with family and friends. We look forward to serving you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

March 12, 2025

They are always courteous and give excellent service. They always keep you updated on how the service is going More

by eileenupdike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Mar 12, 2025 -

Gerald Ford of North Aurora responded

Thank you for your kind words, Eileen! We truly appreciate your feedback and are delighted to hear that you received excellent service and timely updates during your visit to Gerald Ford. We value your support and look forward to welcoming you back next time! Sincerely, Tom Kastrati General Manager Gerald Ford

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