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Gerald Nissan of North Aurora

North Aurora, IL

4.5
217 Reviews

213 Hansen Blvd

North Aurora, IL

60542

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Showing 217 reviews

November 17, 2023

The next day after my purchase the car had electrical issues and sat in the shop for 2 months. They tried to sell me a different car but changed the terms, so I refused. Next thing I know I'm getting c More

by c_reyes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Luke Smiley
November 02, 2023

We purchased our first Nissan 2 years ago from Gerald, it was a great decision. We love the service department and will only have our Pathfinder serviced here. The service team is great and we truly appreci More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamer Shams, Linda Abdel, Ahmad Hussein, Luke Smiley
Nov 06, 2023 -

Gerald Nissan of North Aurora responded

Lisa, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora

September 26, 2023

Jose was a phenomenal salesman. He was very informative,knowledgeable and has a great personality!! More

by d.nabors11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Valdovinos
Sep 29, 2023 -

Gerald Nissan of North Aurora responded

Thank you for taking the time to write this review. I am pleased to hear that Jose was able to provide an efficient and overall positive experience. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora

August 09, 2023

Thank you Luke for all your help , support and Paul Gawel they went above , beyond and they change my experience. Wasn’t that great before but definitely they represent not only their company but they’ More

by Beatriz Offen
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Gawel , Luke Smiley
Aug 11, 2023 -

Gerald Nissan of North Aurora responded

Beatriz, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and I am thrilled to know Luke and Paul went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora

Aug 15, 2023 -

Beatriz Offen responded

You will see me all the time when I’m buying my cars in your location I have the most amassing grown-up sales person the you have . Luke again he deserve in award for his patience and dedication. God bless you!. Something they need improvement Please check the group of mean girls the you have in your Dealership. They need to stop gossip about the customer in front of the customer in this case me . And they need to apologize when they make a mistake They need to be careful who does come through Nissan doors. your dealer is amazing, you only need to remaining them the reason why you are number one is because of the customers, and the customer service. Thank you.

August 05, 2023

The worse experience the employees are the worst. One even offer me $10 for my gas because they could not pay for my time, they were mean, and they feel like that they are the owners of the place. I More

by Beatriz Offen
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jose Valdovinos, Luke Smiley
August 05, 2023

Jose was very helpful with the whole process and he looked out for everything. Most definitely recommend him for sure! More

by LydellFerg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Valdovinos
Aug 09, 2023 -

Gerald Nissan of North Aurora responded

Thank you for leaving us this great review! I am very happy to hear that Jose could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora

July 26, 2023

Best experience for buying a vehicle! !! They were all nice and not pushy at all!! More

by Heatherjc418
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Valdovinos
Jul 31, 2023 -

Gerald Nissan of North Aurora responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora

June 29, 2023

The absolute worst service I have ever received from any place!!! This is not only the worst Gerald Nissan service in the Chicagoland area but the employees are so rude and sleazy and will laugh in your fac More

by Vee
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Lynn Davidson, Paul Ruilova
Jul 04, 2023 -

Gerald Nissan of North Aurora responded

Vee, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. I will be contacting you shortly to discuss your experience. Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora

May 06, 2023

I had a great experience at this establishment! Jose Valdovinos helped my parents surprise me with a new car! He was so helpful and friendly. You can tell he truly cares about his customers! More

by Charia Bolden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Valdovinos, Luke Smiley
May 11, 2023 -

Gerald Nissan of North Aurora responded

Hi Charia, and thanks for the great feedback! We're very happy that Jose was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Tamer Shams General Manager tshams@geraldauto.com Gerald Nissan of North Aurora

May 01, 2023

Helpful, trustworthy sales team, finance manager, and management who are willing to work hard to get you into the car of your choice. Special thanks to Tamer Shams and Jose. More

by Hle1207
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Valdovinos, Tamer Shams, Jason Mikel, Luke Smiley