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Gerald Subaru of Naperville
Naperville, IL
3,074 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,074 Reviews of Gerald Subaru of Naperville
February 13, 2024
First bought the car and was brought home dirty. I let them know the crew didn’t clean it and I was told by Nino and Ian that I would have a commentary in and out detail . So I take it yesterday ann I let them know the crew didn’t clean it and I was told by Nino and Ian that I would have a commentary in and out detail . So I take it yesterday annd they didn’t even know I was coming , couldn’t find the appointment so after that was figured out and after 4 hours was told it was ready so I go to pick up , yes outside was cleaned but nothing was touched except for vacuuming on the inside . Tony apologized and said he would have it cleaned the right way and fill up my gas and drop it at my house . Well another 2 hours pass and they let me know they were on the way , I get it with no gas and still dirty , they couldn’t even clean the windows . I was going to start bringing it here for detail and maintenance but if they can’t even clean a car I’m scared to trust with mechanical issues . You would think a business that does so well would make sure the jobs are done the right way instead of half and filling the customers ears with words just to get them out the door. Never again More
by Brandychayo
Employees Worked With
Ian , Cole, Nino McMorris
October 18, 2023
Trish explains the work being done on my car clearly, and communicates promptly about the car’s status. I ask for her to be my service advisor every time! communicates promptly about the car’s status. I ask for her to be my service advisor every time! More
by Kristi B
Employees Worked With
Trish Svizzero
October 18, 2023
Gerald Subaru has been my go to place for service/repairs for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the cus for the past four years. Their facility is very comfortable and seems well managed, and they have a lovely team of people working there. Even the customers who had been waiting for their cars’ repairs were all having a nice time, now that’s how you know it’s a good facility. I will say, recently their music in the lounge was a little funky, but if that’s the worst thing someone can say, I think you’re doing things right. More
by mwwendt
Employees Worked With
Trish Svizzero
September 18, 2023
Excellent service from Trish Psvizzero in the service department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident wit department. Her proactive analysis, ongoing communication, and follow up was fantastic. We had a very complex car issue stemming from an accident with our CROSSTREK. Trish per herself right in the middle between ourselves, our insurance company, the service and parts departments. She was wonderful. I would highly recommend her. More
by Nat
Employees Worked With
Trish Svizzero
August 03, 2023
Last week Thursday, July 27, 2023, my wife and I picked up our brand new Subaru, Crosstrek, Support, from Gerald Subaru of Naperville. The experience from purchasing the vehicle through picking up the veh up our brand new Subaru, Crosstrek, Support, from Gerald Subaru of Naperville. The experience from purchasing the vehicle through picking up the vehicle was nothing but outstanding. This dealer even has a track set up in the back! Rob Milam made the whole process very easy. In addition, working with the GM and Mr. Price was also a pleasure. If you read my review on another Subaru dealership about eight weeks ago, you would want to insure you purchase your vehicle here! I am a decorated retired military veteran and was treated very poorly at other places. Keep up the great work Gerald Subaru! We love the SUV! More
by Kbarnett
Employees Worked With
Nino McMorris, Michael Price, Robert Milam
July 07, 2023
Internet sales manager Maria and sales rep Leo Lopez was a blast. They did what they promised and all with a big smile. Just a joy to work with and I highly recommend them. Other dealers have a lot to learn a blast. They did what they promised and all with a big smile. Just a joy to work with and I highly recommend them. Other dealers have a lot to learn from these people. I buy cars every 3yrs and was pleasantly surprised how they handled the process. Thanks! John S. More
by John S.
Employees Worked With
Leo Lopez, Maria Yeomans
June 27, 2023
Gerald Subaru of Naperville got me in for a last minute service appointment more than a week earlier than Grand Subaru could. They started on time, finished the work promptly and got me back on the road ag service appointment more than a week earlier than Grand Subaru could. They started on time, finished the work promptly and got me back on the road again. Thanks Gerald Subaru! Consider me a convert 😉 My manual transmission Impreza had been sporadically hesitating/stuttering during acceleration since I bought it new (from Grand, mind you) but it didn't feel reproducible enough to waste my time at a service department. Sometimes it felt like I was getting rear-ended when I pressed the gas. GERALD was able to get me in nearly a full week earlier than Grand to do the Subaru recommended ECU reprogramming (TSB 09-77-21R). So far, it feels like an improvement. Patricia 🥰“Trish” 😍Svizzero went the extra mile💯🤩⭐️🌟 as my service advisor to explain what was happening to my car and worked with me on the invoice. Literally, I have never in my life been this impressed by a dealer service department ✔️. I may even come back here for a oil change. 🤣 More
by Adam S
Employees Worked With
Trish Svizzero
