(Let me begin by saying that I was debating whether to buy a Lexus or Cadillac, but opted for the Cadillac due to the outstanding customer service I had received from Chris Conrad at time of purchase and subsequent service visits over the past 6 years!)
So on January 9th, I took my car in for regular oil and service maintenance. My new customer service contact is Rich Dobney (spelling?). He confirmed and verified my appointment via e-mail, and followed through every step of the process. He went out and inspected my car, noticed some scuffing on mirrors and one side at rear of vehicle, and personally rubbed them out to make it look like new. I was impressed! This was totally above and beyond the call duty and in every way exceeded my expectations. Needless to say, I'm not going anywhere else any time soon.

Thank you,
Arnie Hopkins

Was this review helpful to you?    Yes | No Thank you

I had a great buying experience at Germain. My sales person Marc was very friendly and took the time to answer all my questions in the necessary detail. When the purchase was complete he made sure to go over all the features of the vehicle before I drove off the lot. I will absolutley go to Germain of Easton for future purchases.

Was this review helpful to you?    Yes | No Thank you

This is the second car I've purchased from Germain Cadillac. I called ahead to ask about a car and spoke with Sara first at your appointment desk. She made me feel welcome and ensured me I'd have someone to work with when I came in and arranged a time. I was very pleased with the experience. I was looking for the right car, but outside of my experience with Germain, my usual feelings about buying a car are not good ones. I just don't generally like the experience of being pressured to buy something. John Streifel was that guy that was informative but friendly, interested in ensuring he understood what I wanted and that he could find something that fit what I was looking for. It was more of an information session about what cars fit the things I was looking for. I felt the same way when we bought our Sienna (the last purchase from Germain) and that tells me that you as a dealership are doing something right in how you are training people. I am sure I'll come back in five years when it's time to replace the van (we like to run our cars for 10 years and keep only one payment at any time). Ryan supported the finance paperwork and he was also friendly, but expedient too (something you appreciate when you don't want to spend all day signing papers). Count me as a satisfied customer.

Was this review helpful to you?    Yes | No Thank you

I had been looking for the perfect car for awhile. I'd contacted several dealers and visited one other dealer in the Chicagoland area. I found a perfect fit in a 2011 SRX. When I called to inquire about the vehicle, I was pleasantly surprised to speak to Marc, an extremely professional, non-pushy salesman. Marc helped answer all my questions and took care of all of my financing & credit documents right away. He was very patient with me and made me feel very comfortable in purchasing a vehicle 250 miles from home. Upon making the drive to Easton, Marc was in contact with us several times, making sure we didn't get lost and giving us tips on what hotel accommodations were nearby, etc. When we got to Germain, we were greated immediately like we were old friends. I truely feel my experience with Marc and the staff at Germain was top notch. I would recommend this dealer to anyone and everyone!

Was this review helpful to you?    Yes | No Thank you

I had my vehicle in for fuel service just under 2 weeks earlier. The engine light came on so I immediately got the vehicle back in, just in case.

Turns out it was a new issue, which was swiftly diagnosed and handled. I needed to have a coil and plug replaced -- not cheap but after the service was done the car ran like new. I'd always wondered why my pre-owned CTS was just barely noticeably not quite as fast off the blocks as any loaner I would take while it was in the shop.

Well now it really purrs and it really runs. I could not be happier. The cost was just under estimate, the work was done when stated.

Also, some warranty work where I had to have a loaner for a couple days involved a trunk water leak, which was handled in the early part of December.

The work was done on Germain's dime and done right.

The effect of having a precision machine taken care of by precision mechanics is just beyond words. I'd considered having the vehicle serviced for the engine light issue but honestly, the other option, though reputable, could not give me a straight answer over the phone on basic questions. Well, Germain Cadillac representatives could. I quickly resolved their service, just under 100.00 more than other options, was the right one.

Well, I was quickly proven right. I can't believe how well a vehicle can be maintained and just how good it can run.

Out of the blocks now, if this car had wings, it would leave the ground. The thrill of punching it to pass slower traffic and being pushed back into the seat is, to make the phrase trite, beyond words. I make sure to have slower traffic nearby a little to often now, just to justify punching it now and then. And this baby responds, let me tell you.

This is the first car 6 months after purchase that I can honestly say it was love at first sight and still is.

I have to put this in -- if I run into a woman as great as this car is, she's off the market and I'll finally settle down.

Was this review helpful to you?    Yes | No Thank you

Outstanding! Marc got me the ATS 2.0L Turbo I wanted promptly. It had to come from Lansing, Micigan. I was also able to get the lease deal I desired.

Was this review helpful to you?    Yes | No Thank you

Yesterday was the first I time I dealt with Shane Cawley. I must say he is a very good representative for Germain. He was not only professional and helpful, but there was a pleasant demeanor about him which I was impressed with. He was professional yet did not have a wall out in front of him. He was easy to communicate with. As a result, I felt trusting of him and that he cared about me as a customer. He listened, understood and explained well. As I left Germain, I was happy to have worked with him and glad he is there. I look forward to working with him next time. I vote that Germain made an excellent choice in hiring Shane!

Was this review helpful to you?    Yes | No Thank you

Wow! Very surprised! I had visited Germain Cadillac of Easton a couple years back looking to buy a new vehicle. I had an awful experience with their former sales manager, and said I would NEVER ever buy a vehicle from them. Having been in the market for a new vehicle, I wanted to buy from a reputable dealership that was close to home, so I gave Germain another chance to sell me a vehicle. I had contacted 3 other dealerships in the area in addition to Germain. My sales contact was John Streifel. I spoke to him over the phone and managed to work the majority of the deal over the phone. I like that he was upfront and honest about everything from the beginning of the process. I felt like I was in charge of the transaction, unlike previous experiences where I felt like the sales guy was trying to pull a fast one on me. Once I had the final price set on the vehicle, we started talking about my trade-in. I realize John is not in charge of appraising the trade, but this was my least favorable view of the dealership. I still feel like my vehicle was worth about $1500 more than what I was offered, but I was given a generous offer. Once that was set, we started discussing the financing for the vehicle. The process was easy and smooth - I wouldn't necessary say 'quick' though! I believe we spent about 3.5 hours at the actual dealership.

John was friendly and very knowledgeable about the vehicle I was buying. I would definitely recommend him to anyone in the market for a new Cadillac. The finance guy was also really nice - I believe his name is Ryan Austin. He was friendly and explained everything thoroughly as we went through the heap of paperwork. I like that both John and Ryan were laid-back guys and genuine. In the past, I felt some sales people came off as 'fake' - this is not true with these guys!

Since I purchased the vehicle, I have spoken to John regarding a few questions on the new vehicle. He still treated me as a valued customer and didn't push me off now that he had made a sale.

Was this review helpful to you?    Yes | No Thank you

I have had the pleasure of dealing with this dealer for many years! The most professional, helpful, courteous and hospitable place I have ever been!

Was this review helpful to you?    Yes | No Thank you

They were very friendly and courteous. I drove quite a way to do business with them and am glad I did. Did all they promised and I am very satisfied with my purchase and will buy from them again.

Was this review helpful to you?    Yes | No Thank you