"Professional and Excellent Customer Service - ALWAYS!!!!"
Dan Danner is one of the people that makes his company shine. His professionalism and more than excellent customer service is very sincere. He is very detailed in explaining the detail of maintenance service performed on my vehicles. He also explains what might be expected (i.e., tire tread wear) in the upcoming change of road conditions.
The people who answer the phones are very courteous.
The mechanics that perform the maintenance are great, too. I commend their great skills in what they do. Also, thanks for the extra step in protecting the interior.
The facility is clean. The best thing is that there is hot water in the restroom!
I received a notice for a recall on my passenger side airbag inflator. I called Germain Honda, they ordered the part and called me back to schedule an appt when it arrived. I brought my vehicle in and the replacement was taken care of in less than an hour. The waiting room was comfortable with coffee, water and some homemade snacks and fruit available. They even did a free 24 point inspection and went over everything with me. I highly recommend this dealership and will continue to bring my vehicle to them.
"Mistake made "
- J wo
My review was not right I selected all 5 stars on my first review. Don't know what happened the way I was treated was worth all 5 stars.