Germain Lexus of Naples

Very professional sales experience. We were treated very well by our salesman Hanny Hanein. We got a great deal on a beautiful 2014 ES 350. We were introduced to the service department We were treated very well by our salesman Hanny Hanein. We got a great deal on a beautiful 2014 ES 350. We were introduced to the service department and we were given a tour of the facility. Hanna was very professional and made us feel like family. More

Scheduled Service The service was outstanding. D.J. Hutton was courteous and very much "on top of things". He is the best service advisor we have ever had. We have had The service was outstanding. D.J. Hutton was courteous and very much "on top of things". He is the best service advisor we have ever had. We have had many visits to Germain Lexus to purchase and service our Lexus vehicles---and all have been excellent experiences. More

Beverly Cappola Beverly has been our Service Advisor for most of the time we have owned our vehicle. She always takes great care of our car and us. Beverly has been our Service Advisor for most of the time we have owned our vehicle. She always takes great care of our car and us. More

best service advisor EVER! Carrie Lorenz has been my service advisor since I moved to Naples.. I've gone to Lexus dealerships in three states and I never cared who took care of Carrie Lorenz has been my service advisor since I moved to Naples.. I've gone to Lexus dealerships in three states and I never cared who took care of my car, it always came home working fine. But then I met Carrie and learned that great service makes all the difference between a client and a user in business. She's a five star diamond! Helene G., Naples More

Excellent service manager! Excellent Salesman! Dave has great customer service skills! Relaxing environment in the waiting area for all the clients. Love German! While I was there I purcha Dave has great customer service skills! Relaxing environment in the waiting area for all the clients. Love German! While I was there I purchased a NX 200t. Lu Gani was the salesman I dealt with and this was the best experience I have ever had in a dealership. German, Thank you for providing a great experience! I will recommend you to all my friends and family. More

Remarks about Service Adviser. Richard Estes did an excellent job taking care of my Lexus..He took time to explain to me what was done, in a timely matter. He is very professio Richard Estes did an excellent job taking care of my Lexus..He took time to explain to me what was done, in a timely matter. He is very professional. More

New car purchase-great experience Recently purchased new Lexus from Germain, Naples. This was one of the best sales experiences I have had with car dealers. Hanny Hanein was my Sales C Recently purchased new Lexus from Germain, Naples. This was one of the best sales experiences I have had with car dealers. Hanny Hanein was my Sales Consultant, very good listener, performed extremely well. Not high pressure, etc. Gave him what I wanted and very quickly found right vehicle. Gave him information on what I would do and he got it done, very simple and fair negotiation. I would describe it as a win-win transaction. More

Leased a new car We leased a new RX 350. We had a pleasant experience. We came to agreeable terms. We were not sure we would pull the trigger that day but found a good We leased a new RX 350. We had a pleasant experience. We came to agreeable terms. We were not sure we would pull the trigger that day but found a good car to take home. More

Service Department I am currently on my third Lexus and have always had my vehicles serviced at Germain Lexus. My service writer John McCloskey has been there through a I am currently on my third Lexus and have always had my vehicles serviced at Germain Lexus. My service writer John McCloskey has been there through all three vehicles. He always does an excellent job of arranging and making me aware of service options. More

Great job with minimal hassel. I had an issue with my LS. Spoke with Beverly Coppola who quickly evaluated the problem, advised it was a warranty issue and she would call when the p I had an issue with my LS. Spoke with Beverly Coppola who quickly evaluated the problem, advised it was a warranty issue and she would call when the part arrived. She then set an appointment gave me a loaner vehicle. The next day I picked up my vehicle which was repaired to my complete satisfaction. I left the dealer thinking that buying a Lexus was the best car decision for me and my wife. We each drive one. It is the way the service and sales staff take care of you. I have had a few interactions with Beverly Coppola and they have all been great. Keep up the good work Lexus. More