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Germain Lincoln

Naples, FL

Overview
Reviews
Vehicles
4.3
296 Reviews
Call Dealership (239) 597-6011
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13303 Tamiami Trail North

Naples, FL

34110

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Showing 296 reviews

April 21, 2024

The dealership repaired my recall it instructed us how to use The screen on the dashboard. More

by Ralph.siwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola
Report | Print
Apr 22, 2024 -

Germain Lincoln responded

We're thrilled our team could effectively assist you, Ralph! Thank you for being a Germain Lincoln of Naples customer.

Helpful
April 09, 2024

Service was performed in a reasonable time and the service rep was very professional in his interaction. More

by dfasbury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stone, Jarrod Kilway
Report | Print
Apr 09, 2024 -

Germain Lincoln responded

We're glad to know that you found our service at Germain Lincoln of Naples timely and professional. Thanks for the positive feedback!

Helpful
March 10, 2024

Prompt service for a recall but took months for the part. However from start to end service was provided in a professional manner. More

by Kamper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Mar 11, 2024 -

Germain Lincoln responded

We appreciate your patience with the part delay and are glad to know that you found our service at Germain Lincoln of Naples professional from start to finish. Thanks for sharing your experience!

Helpful
March 08, 2024

Lindsey and Tony were wonderful and walked us through the entire process professionally without a problem. Thanks. More

by ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Stone
Report | Print
Mar 11, 2024 -

Germain Lincoln responded

We're glad to know that Lindsey and Tony made your experience at Germain Lincoln of Naples a smooth one. Thanks for the positive feedback!

Helpful
February 20, 2024

I have always had my vehicles serviced at Germain Lincoln and it has been great service! More

by Tammyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola
Report | Print
Feb 20, 2024 -

Germain Lincoln responded

Thank you for trusting Germain Lincoln of Naples with your service needs, Tammy! We look forward to assisting you the next time you're in need.

Helpful
February 17, 2024

Terrific customer service! Spot on treatment and caring.They take care if any issue no matter what it is. More

by purpleldy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will the service guy, Sal Coppola
Report | Print
Feb 19, 2024 -

Germain Lincoln responded

We're delighted to know you had a terrific experience with our team at Germain Lincoln of Naples! We always strive to provide top-notch service and care. Thanks for your review, we appreciate it!

Helpful
January 14, 2024

Nice looking place. They expected me at the time we agreed. I found a comfortable place to sit. The TV volume was turned low enough so I could read and I waited while th More

by LesJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Coppola
Report | Print
Jan 15, 2024 -

Germain Lincoln responded

Les, we're glad to know you had a comfortable and efficient experience at Germain Lincoln of Naples. We appreciate your feedback about the coffee service, but are glad you enjoyed the coffee! Thanks for choosing us for your car servicing needs!

Helpful
January 08, 2024

Efficient, reliable, personalized. Good follow through. Comfortable waiting area with coffee available. Clean and safe restrooms More

by Hybrid CT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Jan 09, 2024 -

Germain Lincoln responded

We're glad to know you had a comfortable and efficient experience at Germain Lincoln of Naples. Your positive feedback about our facilities is greatly appreciated!

Helpful
January 07, 2024

In trying to fix front camera, they disabled the rear camera, which always worked properly…. Also, charged me instead of warranting. The right front tire was leaking, and although they rotated the tires… More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia, Sal Coppola, John Stone, Jarrod Kilway
Report | Print
Jan 08, 2024 -

Germain Lincoln responded

Norma, I'm sorry to read about the issues you've been experiencing with your vehicle and our service. This certainly isn't the level of quality we aim for. It's great to know that Julia has been helpful throughout this process though! We'd like to look into these matters further so we can help make things right - please reach out at your earliest convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

Helpful
January 06, 2024

I had to call weekly for update on recallFirst call July-done Dec27- no updates from dealership More

by Patti
Recommend Dealer
No
Employees Worked With
Service in charge of recall
Report | Print
Jan 07, 2024 -

Germain Lincoln responded

Patti, we are sincerely sorry about the lack of assistance and poor service you have been experiencing. This certainly does not sound like the straightforward communication we pride ourselves on, and I sincerely apologize. I would like to make this right and personally assist you as soon as possible. If you are willing, would you please reach out to me directly? Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

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