Germain Toyota of Columbus

Outstanding customer service from start to finish by my Sales Consultant Brian Moore is the reason I recently purchased my third vehicle from Germain Toyota, a Pre-owned Toyota Camry. I also recommend the Sales Consultant Brian Moore is the reason I recently purchased my third vehicle from Germain Toyota, a Pre-owned Toyota Camry. I also recommend the service center at Germain Toyota for all your car service needs. Keep up the good work Brian and if I need number four I will definitely give you a call. Germain thank you and your staff for a great car-buying experience! More

Mr. Stith went out of his way to get our Tundra. It was a factory build, to our specifications. Mr. Stith tracked to progress and kept us updated. His professionalism is exemplary. He and Mr. Jackson persona factory build, to our specifications. Mr. Stith tracked to progress and kept us updated. His professionalism is exemplary. He and Mr. Jackson personally handled the transaction when the truck arrived. It was a painless experience. I have purchased Toyota's from Mr. Germains dealership previously. They continue to be my dealership of choice. I would br remiss if I didn't mention Mr. Brent Thomas. Although this is a survey for a new vehicle sale, I must mention the service department. We have had our vehicles serviced by Germain for many years. Mr. Thomas always provides exemplary service. Germain Toyota should be everyone's "Dealer of Choice" for any Toyota need in the Columbus area. If possible, please convey this personally to Mr. Germain. More

Germain Toyota has done it, another satisfied customer. My wife picked out a new Toyota Rav4 4x4 while visiting our daughter in Columbus in early October. The sales rep. contacted us by phone and email giv My wife picked out a new Toyota Rav4 4x4 while visiting our daughter in Columbus in early October. The sales rep. contacted us by phone and email giving us the complete details of the sale. We live 150 miles away and Germain Toyota did more than anyone could ask of them. Mr. D'Lacy Stith is a true professional and made our experience Positive. The experience was so Positive that we returned in December to purchase a second new vehicle from D'Lacy. Our daughter is now in the process of obtaining a new vehicle from Germain Toyota which D'Lacy ordered and is scheduled to arrive mid January. Thank You D'Lacy, Kevin Malesick More

Greg did an outstanding job helping us get our new Rav-4. His customer service was top notch and he worked hard to make sure that we got the car that we wanted - which he found in Indiana. He was very friend His customer service was top notch and he worked hard to make sure that we got the car that we wanted - which he found in Indiana. He was very friendly and a pleasure to work with. His name is escaping me, but the financial manager also did a great job of explaining the lease process and also going over my credit report. Overall, great service and I will buy from Germain again. More

I found salesman Greg White to be friendly and knowledgeable, as well as punctual, while handling my new car purchase. My Prius was delivered within 2 1/2 hours of my stepping through the front d knowledgeable, as well as punctual, while handling my new car purchase. My Prius was delivered within 2 1/2 hours of my stepping through the front door on my initial visit. This time included trade-in "dealing" and financing arrangements! I was especially happy about this since my initial contact was via the internet and I didn't know what to expect. He also seemed to do a good job of "being on my side", even though I realize that, ultimately, he must represent the dealership in a way that assures their profitability. Kudos to Greg and Germain Toyota. More

Greg White was exceptional. He went out of his way to provide me with first rate customer service. He was very knowledgeable about my RAV 4. He helped me with my phone and sinking it to the RAV. He sho provide me with first rate customer service. He was very knowledgeable about my RAV 4. He helped me with my phone and sinking it to the RAV. He showed me all the bell and whistles that are on my car, even in freezing conditions. He made buying my SUV a wonderful experience. I would definitely recommend Germain to others. More

Since this was not our first experience with a new car purchase, and since we're in our 50's we did our homework way ahead of time and went with TrueCar.com for what we felt was the best price given our n purchase, and since we're in our 50's we did our homework way ahead of time and went with TrueCar.com for what we felt was the best price given our needs and desires. Greg was extremely friendly and we would not hesitate at all to recommend Germain to everyone who may be interested in or ready to purchase a vehicle. We are conservative and frugal, not spendthrifts. We had researched data from reputable sources and interpolated future oil and gas cost trends. The mileage, over the top nav system and our prior excellent experience with our 2002 Toyota Echo made our decision much easier. Thank you for the quality and professionalism with products and representatives in our purchase. More

Outstanding experience dealing with the Internet Sales rep, Tim Nielsen. Tim was very proactive, responsive, friendly, and accommodating (not pushy at all). My dealings with him were by far the best car rep, Tim Nielsen. Tim was very proactive, responsive, friendly, and accommodating (not pushy at all). My dealings with him were by far the best car-buying experience I have ever had! Tim went out of his way to make sure I was satisfied with the vehicle and has called a few times since purchasing to make sure we were still happy. We also used the trade-in valuation tool on Germain's website (which was extremely helpful and ensured we received a fair price on our trade-in). The financing team was extremely professional, forthright, and spoke in plain English while providing us with possible financing solutions. Everything was explained thoroughly, and at no point during the process did we ever feel rushed (even though we helped close down the dealership at 10pm on a Friday night). I couldn't be more impressed with Tim Nielsen and the finance department at Germain Toyota. HIGHLY RECOMMENDED!!! More

I purchased a preowned Camry from Germain in May of this year. Shortly thereafter I heard a rattling noise whenever the car sat idle. I took my car into Germain's service area and confirmed it was coming year. Shortly thereafter I heard a rattling noise whenever the car sat idle. I took my car into Germain's service area and confirmed it was coming from the flex pipe in the exhaust system. The service department was unable to cover the part under warranty, so I discussed the matter with the sales person I worked with (Perry M.) and then also his manager (Greg K.). After some discussion, I was provided with a rental car while my Camry was repaired. The flex pipe was replaced and the noise is now gone. I would (and actually already have) referred someone looking for a preowned car to this dealership. More

Great dealership. Customer service is excellent- so much so that I drive by a much closer dealership and across town for service. Service supervisors go the extra mile to keep customers updated about progr so that I drive by a much closer dealership and across town for service. Service supervisors go the extra mile to keep customers updated about progress of service, costs, additional recommendations, etc. More