Germain Toyota of Columbus

Germain Toyota of Columbus
5777 Scarborough Boulevard
Columbus, Ohio 43232

Sales: (614) 383-5984
Service: 18664565067
Parts: (614) 383-5070

Manufacturers: Toyota, Scion

Most Reviewed Employees
Omar Jackson Omar Jackson
Sales Consultant
Gregory White Gregory White
Sales Consultant
John Day John Day
Sales Consultant
Norman Oribello Norman Oribello
Sales Consultant
Greg Neutzling Greg Neutzling
Sales Consultant
Jim McClarren Jim McClarren
Service Advisor
Nathan Nance Nathan Nance
Business Manager
Jesse Wortuba Jesse Wortuba
Sales Consultant
Greg Coby Greg Coby
Pre-Owned Manager
Lew Karbler Lew Karbler
Business Manager
Need a New Car?

Dealership Amenities
Cable TV
Customer Lounge Area
Free WiFi

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
101 Reviews
Germain Toyota of Columbus

Overall Score: 5 Star Rating4.8



About Germain Toyota of Columbus
Certified: Germain Toyota of Columbus
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Germain Toyota of Columbus has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



spmthaney
5/19/2012 11:24:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Day, Lew Karbler

My Review of Germain Toyota of Columbus:
John Day was very helpful in obtaining what I wanted from the vechicle I bought, he even helped me obtain accersories I wanted months after I bought the vechicle either my contacting me or if I came to Toyota in person. I can't reccomend him enough. Lew Karbler made sure the finance part went as smoothly as possible.

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reltruth
4/27/2012 11:26:50 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jim McClarren

My Review of Germain Toyota of Columbus:
I recently needed to have my RAV4 serviced due to an electrical issue. The part needed was (and is still at the time of this review) on back order. My Service Advisor, Jim McClarren, put me in a Toyota rental vehicle that I've now been using for a month without hesitation. Germain was recognized that the problem was not going to be immediately resolved and have done their best to accomodate me in the meantime.

I obviously wish Toyota could supply the part in a quicker fashion, but I appreciate that the Germain dealership has done everything possible to assist me in the meantime.

Thank you Jim and Germain!

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Response from: Germain Toyota of Columbus
Added: 5/2/2012 1:09:06 PM
We do sincerely apologize that the part is not readily available and appreciate your understanding.

Best Regards,
Craig Ferguson
General Manager

MKIELMEYER434
4/23/2012 12:52:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Adam Castin

My Review of Germain Toyota of Columbus:
After my wife and I did our research, we decided to purchase a Toyota Sienna. I had contacted almost every dealership around the Columbus area looking for prices and financing offers. Adam Castin at Germain was far and away the best. He was helpful and honest from the beginning. There was no pressure to make a purchase. He went out of his way to make sure we got what we wanted in a vehicle at a price we were happy with. Since making the purchase, Adam has been in touch with us to check up on us to see if everything was still good with the vehicle. Adam Castin and Germain have made us very satisfied Toyota owners who would not hesitate to purchase our next vehicle from them again.
Marc Kielmeyer (Westerville, OH)

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Response from: Germain Toyota of Columbus
Added: 4/25/2012 6:35:57 PM
We wanted to thank you for your business and for your review. Adam has demonstrated that here at Germain, our customer service does not stop after the sale; we are here for you throughout the ownership of your vehicle. We look forward to working with you and are here when you are ready for your next Toyota

Best Regards,
Craig Ferguson
General Manager

ManMohan
3/22/2012 3:53:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Lew Karbler, Leo Treadway

My Review of Germain Toyota of Columbus:
Leo Treadway & Lew Karbler was very knowledgeable and was a great help for me to decide and buy a new Toyota Sienna .They both were friendly and professional.I know that I will come back to them if I ever decide to buy a vehicle again. Thanks again guys.

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Response from: Germain Toyota of Columbus
Added: 3/28/2012 12:32:43 PM
Thank your for your review and your business.

Best Regards,
Craig Ferguson
General Manager

Scott & Deanna
3/13/2012 9:36:10 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jesse Wortuba

My Review of Germain Toyota of Columbus:
Jesse Wotruba was very knowledgeable and was a great sales representative. We had not bought a vehicle since 1999 in which we had bought two from Germain Toyota. We came back because of the friendly no pressure environment. I know we will return the next time we buy a vehicle. Thanks again Jesse!

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Response from: Germain Toyota of Columbus
Added: 3/13/2012 12:34:54 PM
Welcome back to Germain Toyota of Columbus, you business as is your review is greatly appreciated. We look forward to our continued relationship.

Best Regards,
Craig Ferguson
General Manager.

PJCharvat
2/29/2012 9:32:02 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Germain Toyota of Columbus:
We went to Germain after visiting a competitor. The competitor had advertized a very good price for a Prius and then pulled the 'we sold IT yesterday' garbage on us claiming they had only one. Their lot was full. We walked out, and went to Germain the next day. Salesman Norman Oribello offered us the car at the competitors adverdized price right up front, without the ad even being mentioned. It was such a friendly approach, and the price was indeed good, so we accepted the offer on the spot. A relative recommended Norm to us, and I recommend him to you too. This was the second, very smooth transaction at Germain for us. The previous one, in 1997, went just as well and we traded that car in this time on the Prius at a very fair price too.

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Response from: Germain Toyota of Columbus
Added: 2/29/2012 4:32:15 PM
Thank you for your continued business and your kind review. We hope you are enjoying your new Prius.

Best Regards,
Craig Ferguson
General Manager

btls_fan@hotmail.com
2/27/2012 9:03:51 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brent Thomas

My Review of Germain Toyota of Columbus:
On my visit on 2/22/2012 was impressed with how quickly the service was performed. Thought it would take 3 hours or more. It only took 90 minutes.

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Response from: Germain Toyota of Columbus
Added: 2/29/2012 4:34:19 PM
Thank you for visiting our service department and telling others about how quickly our team was able to get you back on the road. Next time you are in need of service, we hope you will remember Germain.

Best Regards,
Craig Ferguson
General Manager

jhoeB
2/26/2012 11:09:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Norman Oribello

My Review of Germain Toyota of Columbus:
Norman is very helpful. I had a really good experience with my car purchase. Overall, the service and purchase is excellent! I recommend Germain Toyota to those who would like to purchase a vehicle, new or used.

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Response from: Germain Toyota of Columbus
Added: 2/29/2012 4:35:52 PM
Congratulations on your new vehicle and thank you so much for your kind review.

Best Regards,
Craig Ferguson
General Manager

Swag
2/24/2012 11:44:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Nathan Nance

My Review of Germain Toyota of Columbus:
I had a great experience with Germain Toyota. My salesperson Nate was very helpful and knowledgeable. He knew about the car I wanted and helped me thru the purchase process. My finance visit also went very smoothly. I was very satisfied with my Germain trip and am enjoying driving my new Toyota! I would recommend Germain and their great staff and will certainly make a return visit.

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Response from: Germain Toyota of Columbus
Added: 2/29/2012 4:38:28 PM
Thank you for taking time out of your busy schedule to let others know about your experience with us here at Germain Toyota of Columbus. We look forward to our continued relationship and wish you many pleasurable driving miles.

Best Regards,
Craig Ferguson
General Manager

Mcd1400
2/22/2012 9:45:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jesse Wortuba

My Review of Germain Toyota of Columbus:
I work alot of hours and dont have ton of timevto car shop. Jesse Wotruba made the whole experience very easy and i was able to get in and out of the dealership in under 45 minutes with my new Sienna. Great experience and ill definitely be back.

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Response from: Germain Toyota of Columbus
Added: 2/29/2012 4:41:48 PM
Congratulations on your new car. I am pleased that Jesse was able to do what we do best and work around our customer's schedule to achieve the best possible experience.

Best Regards,
Craig Ferguson
General Manager

Reviews 11-20 >>